We stayed at the hotel for 5 nights and don't really have many complaints. It is very centrally located on Gran Via with easy access to all the tourist attractions and was also good value for money. We were lucky to have been allocated a corner room on the 6th floor which was very spacious - with a small sitting area. The drawback was there was no lighting for this area which seemed a bit odd to say the least. It wouldn't have taken alot of imagination to put a standing light in a corner. Also for a four star hotel, the most basic tea/ coffee making facilities were not available in the room which in this day and age is expected even in lower rating hotels. In general, it seemed more like a 3 star than 4 star hotel. The staff were responsive when help needed, but they were not particularly friendly - wouldn't have taken much to smile a little bit more!! We did not have breakfast there as 14 euros did not seem very good value. The lift situation is indeed hilarious (or infuriating? or both?) as referred to by many guests - the tiniest lifts to service such a massive hotel is really beyond reason. However, I have to say we didn't have to wait long most of the time for the lift - perhaps we were lucky. And also as we travelled light, we had no issue with luggage, etc not fitting into the limited space. All in all, a great location which made up for the other faults. The entrance is on the side on Salud rather than on Gran Via. It was a shame with the scaffolding, I am sure it looks alot more attractive without it!
- Official Description (provided by the hotel):
- Traditional hotel located in the heart of Madrid, just in the center of Gran Via the commercial, toursit and monumental area of the city with easy access and parking facilities. Our Clients enjoy FREE WIFI in all hotel areas, Internet corner with two computers and printer with FREE internet access, Minibar, FREE save deposir box in all rooms. Come with us and enjoy Madrid. ... more less
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- Also Known As:
- Best Western Madrid
- Madrid Best Western