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“Fantastic location, friendly, helpful staff”
Review of Hotel Persal

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Hotel Persal
Ranked #120 of 436 Hotels in Madrid
Certificate of Excellence
Maryland
Level Contributor
82 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Fantastic location, friendly, helpful staff”
Reviewed 5 May 2014

We really enjoyed this hotel. The location could not have been better. The entrance to the hotel is in the middle of a pedestrian plaza with all types of stores and restaurants right outside the door. The Plaza del Sol is just down the street and everything we wanted to see in Madrid was within walking distance. And there is a metro stop very nearby, so getting to the hotel from the Attocha train station was extremely quick and easy. Getting to the airport was a bit trickier, but the hotel staff told us what we need to do. The hotel staff spoke English and were friendly and helpful in general.

The rooms were comfortable and clean, though a bit worn. The rooms were tight by our American standards, but certainly spacious by European standards. The beds were comfortable. The bathrooms were clean and had plenty of space. There was occasionally a bit of noise from other guests coming and going in the halls, but it was not too disturbing.

There was one problem though. We had two rooms and neither one had working air conditioning. It was a bit toasty at night, but both rooms faced an interior courtyard, so we were able to sleep with the windows open without letting in the street noise. In all fairness, we did not contact the front desk about the lack of air conditioning.

All in all, we felt this hotel was a tremendous value and we would definitely stay here again.

Room Tip: Ask for an interior room, facing one of the courtyards. Our courtyard had a babbling fountain that w...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KayakUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
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Potsdam, New York
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 April 2014

This hotel was in a wonderful location for walking to all sights in Madrid and the Gran Via. Plaza on the street directly in front of hotel had everything: markets for fresh fruit and produce, restaurants, wine bars, and outside eateries. Staff was friendly. Rooms spacious, smaller bathrooms, and balcony. Noise level from street can get loud at bedtime but located directly in the city.
Great value.

Room Tip: Ask for a room with a balcony for fresh air and view in to the plaza. (Noisier but worth the view)
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panama City, Panama
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 April 2014

The hotel has a great location, you can get to many plazas, restaurants, and the Mercado de San Miguel by walking. Free breakfast, although it was very basic. The rooms were pretty outdated but overall for the price it's not bad. If you want a cheap hotel in a good location this is a great deal.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aalmn06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 17 April 2014

While I do agree with all your other reviews that the location is A1 and the rooms are kept beautifully clean, water pressure in the shower excellent, the biggest fault this place has to be that the beds are far too small. My husband who is over 6ft.1" had to sleep with his feet over the end. We told them at reception that this was a problem because of my husband's height, they just shrugged and said all the beds were that length, when asked if we could change our room, they just said that they were full up - as it was Holy Week - and made no effort to accommodate our request, they just showed complete indifference and bearing in mind that we had already paid our 4 nights in advance when we booked, we didn't feel disposed to go out and seek a better hotel so late in the day. During our 4 days there, many new guests came and went so they could have sorted something for us. Interestingly a school party rolled up the day before we left and that seemed so appropriate for the child size beds, I even mentioned in the feedback and suggestion leaflet they gave us to fill in that they should specialise in aiming at the school parties market. The night before we left, we used their computer - for public use in the main hall - to do an on-line check-in for our flight back to London and print off a couple of boarding passes, the concierge reminded me that we had to pay 50 cents for the use of the computer and 10 cents each for the pages printed - how petty can you get.

Room Tip: Rooms overlooking a back well never see the light of day and the rooms are very dingy, however they...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marleo59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostalPersal, Gerente at Hotel Persal, responded to this review, 21 April 2014
Dear Guest,
We always try to satisfy all our guests requirements, but sometimes it may turn impossible, due for instance to high occupancy dates. If we had been able to lodge you in a bigger room, no doubt we would have done it. But appart from being fully booked, as you say we even received a group of young people, and room distribution recommended concentrating them in the same area so it also limited our options.
Regarding the cost of printing boarding pass: person at the front desk proceeded as indicated in notices next to the PC. The small amount charged (0,60 € = 0,50 pence) allows the PC to be available for uses like yours instead of busy with long sessions and ink cartridges always ready and not empty after printing conscienceless.
Thank you for sharing your opinion.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 April 2014

The hotel is centrally located on a beautiful little plaza. The staff is very nice and welcoming and was immediately responsive when we had a problem that needed fixing. The room is very basic, but clean. The mattresses were very comfortable and the shower had excellent water pressure. The balcony over the plaza was wonderful, although know that it is very noisy all night - we used earplugs to sleep and were fine. This is not a luxury hotel, but you can't beat the location for the price.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2222014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 April 2014

The location of this hotel could not be better - a short walk to the Plaza Mayor in one direction and to del Prado in the other. Close by the Hostal are a great range of jazz bars and tapas bars, and as it is a pedestrian street there was no night time traffic noise. The staff were very helpful and friendly, and there was safe luggage storage if you checked out and still had time to spend in the city. My room was adequate but very clean, my only minor gripe would be that the bed was a bit uncomfortable, but all in all the Hostal Persal offered good accommodation at a very reasonable cost.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barb2602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 March 2014

A good basic hotel, very reasonably priced. This is the third time we have stayed here and have found all the staff very helpful each time. Some of the rooms are a bit small as are the bathrooms, but with everything that goes on in Madrid who needs a big room! The restaurant Gingers that is owned by the hotel and is next door in excellent and very reasonably priced.

Room Tip: If you want a quiet room put it down on your original booking. These are usually at the back of the...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Saz500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Persal

Property: Hotel Persal
Address: Plaza del Angel 12, 28012 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#66 Family Hotel in Madrid
#97 Romantic Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Persal 2*
Number of rooms: 80
Official Description (provided by the hotel):
Built in a building dating back to 1871 which preserves its original structure, Hostal Persal is located in Barrio de las Letras, in the very heart of the historical and tourist centre of Madrid, 100 metres away from Puerta del Sol, beside Plaza de Santa Ana and very close to Plaza Mayor and Prado, Thyssen and Reina Sofía museums…Hostal Persal is located in a pedestrian area with access for taxis and private vehicles to its doorstep. There are two public car parks just 50 metres away from our establishment (Plaza Santa Ana and Plaza Jacinto Benavente). Plaza de Santa Ana is famous for being an area for tapas and nightlife. ... more   less 
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Also Known As:
Hostal Persal Madrid
Hostal Persal Hotel Madrid

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