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Courtyard Madrid Princesa
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Reviews (1,779)
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528 - 533 of 1,779 reviews
Reviewed 6 August 2014

We spent 3 nights in the Hotel Husa Princesa. Rooms are comfortable but you can't open window although in the reservation was written that you can open windows. That means you have to sleep with air condition on. It's pity because Madrid's nights are fresh. Some of the rooms probably have nice view but room 923 we were in has ugly wall just few meters from the window. Beds are good quality and you have two choices of pillows. We had to slam door to shut them.
The reception stuff is nice but check in process is a bit slowly and the hotel is little bit shabby and definitely not 4*.
Location is good. It takes 10 minutes walk to Plaza Espana, 15min to Royal Palace and metro is just around the corner. El Corte Ingles, big department store, is next building so you can buy whatever you need from 10:00 am till 10:00 pm.
If I hadn’t got a good price via internet provider secret rate I would be very disappointed

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank xensi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRMPRINCESA, Director de Relaciones con Clientes at Courtyard Madrid Princesa, responded to this reviewResponded 3 September 2014

Dear guest, Thank you for your review. We very much regret we did not accomplish all your expectations during your stay. We have taken good note of your comments which will help us to improve our standards. Just for your information and best confort during your next stay, our windows remain closed to ensure isolation of temperature and acoustic, and can be opened on request. We are glad to inform you that our refurbishing program allow us to offer 148 new rooms, our Club rooms, where you can enjoy all facilities, including Coffee/Tea. We hope you enjoy it during your next stay. We look forward to welcome you back soon. Best regards.

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Reviewed 22 July 2014

6 of us stayed for a long weekend in Madrid at the Husa Princessa. Situated north east of the city centre but easily walkable into the main shopping/restaurant area (about 15 mins) or if you want to use the subway, the nearest station is Argüelles - just around the corner. A taxi into the central shopping area was about 6 Euros. The hotel itself is large and fairly corporate looking. I found our room to be clean and spacious with a good size double bed and the breakfast was nice with a full buffet with plenty of choice.
The staff at reception that I spoke with were very helpful and friendly.
We didn't have an iron or tea making facilities in the room which would have been nice though. If I was being super picky, the bathroom could have done with a bit of attention but that is just wear and tear and everything worked fine so it wasn't a problem for us.
Watch out for the minibars which have sensors to detect if anything is removed from the fridge!
There is a giant supermarket beneath the hotel (El Corte Ingles) which is great for stocking up on bits and pieces before you set out for a day's sightseeing.
Madrid is great for those who like to walk and explore and so long as you are ok with the heat, it is well worth walking from the hotel down the Gran Via, then heading south through the Plaza De Espana, through the Sabatini Gardens and then to the Palacio Real De Madrid and its stunning rooms. You will then have walked enough to earn you a big jug of Sangria!

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
5  Thank JWTraveller2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRMPRINCESA, Director de Relaciones con Clientes at Courtyard Madrid Princesa, responded to this reviewResponded 3 September 2014

Dear guest, Thank you for your review. We look forward to welcome you back soon. Best regards.

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Reviewed 20 July 2014

I spent 2 nights at the Hotel Husa Princesa in Madrid this past weekend. I was not pleased and would not return to this hotel.

Pros:
-relatively close to local restaurants and the shopping district
-a short bus/taxi ride to both museums and nightlife
-relatively comfortable beds and good AC make for a decent night's sleep

Cons:
-no wifi given in rooms. The only opportunity for wifi was a "free 30 minutes" that could be utilized in the lobby only. In order to get said 30 minutes, I had to endure the scoffing of the front desk staff. After wasting 20 minutes sitting in the lobby attempting to activate this wifi, I finally got it to work...except, at a snail's pace. It was useless. True wifi is expensive at 10 euros per day. For a "4 star" hotel, this should be included!
-Toiletries were not as expected for a supposedly upper-eschelon hotel. Bath ammenties were limited to a mysterious "shower gel" that apparently was meant to also be used as shampoo. This was not even provided in a small bottle, but rather, a dispenser on the wall that would continue to be used by future guests. Instead of a standard box of tissues, guests are given a teeny tiny box that contains a single tissue. For anyone who uses more than one, that means resorting to toilet paper use. Also, no lotion provided, nor conditioner. Just not acceptable for the price and rating!
-Overall, the staff was very rude and not helpful...at the front desk, breakfast, etc.
-Breakfast was nothing special and most of the food tasted freezer-burnt.
-Practically non-existent gym hours on weekends

Overall, this hotel was simply a disappointment. You can get a much better stay elsewhere in Madrid!

  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank jennpigoga84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRMPRINCESA, Director de Relaciones con Clientes at Courtyard Madrid Princesa, responded to this reviewResponded 3 September 2014

Dear guest, Thank you for taking the time to post a review following your recent stay with us. We appreciate your feedback and are sorry to hear your experience did not meet your expectations. Your comments will help us to improve our standards. We look forward to welcome you back soon giving us the opportunity to offer you our best attention. Best regards.

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Reviewed 16 July 2014

Looking at some other reviews, I can't believe it was the same hotel! We stayed for 3 nights. The room was clean, and nicely decorated. Beds were comfy. We would have liked facilities in the room for making tea and coffee, but I know that is not really a Spanish thing.The staff we spoke to were all friendly and helpful. It is true that the reception area is small - we had to queue when booking in, but only for a few minutes, and the receptionist was very smiley and helpful. We asked for all sorts of information at various times during our stay, and the receptionists took trouble to answer/find out for us.
Breakfast was a buffet, and an excellent one! Huge choice of food, well presented.
We did not eat any other meals in the hotel - I am a vegetarian, and the menu was rather meaty. We had drinks in the terrace bar - nice place to sit, good service, but a bit expensive.
The hotel is well situated, but we did have some trouble finding it when we got off the metro, as the address is a bit misleading - the front entrance is not on calle Princesa as the address says, it's on a smaller road.
We did use the pool, which was not the nicest one ever, but OK.
I would recommend the hotel.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank KAB186344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRMPRINCESA, Director de Relaciones con Clientes at Courtyard Madrid Princesa, responded to this reviewResponded 1 September 2014

Dear guest, We thank your for your nice review concerning your stay in our hotel, and at the same time we take note of your constructive feedback to improve our facilities. We look forward to welcome you back soon. Best regards.

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Reviewed 15 July 2014

Long weekend in Madrid. The hotel is easy to get to - thanks to the Metro - and, likewise easy to reach the main attractions from --- but it's on the north fringe of the city centre. The Gran Via is walkeable but, downside, you'll be hot and sticky on a mid-summer day; upside, you'll get a closer look at parts of the environment you'll have missed otherwise. The Princesa is a big, busy, tourist hotel and groups are always coming or going. The main desk is, therefore, usually busy though the staff are reasonably helpful if they have the time. The lobby is fairly spacious so there is room - just.

Our room was on the 7th floor and was fine: fairly large with a comfortable sofa, a comfortable bed, good lighting, reasonable air conditioning (just), reasonably well appointed and a decent enough bathroom. It does have a bidet - essential for a hot country as far as I'm concerned - so bonus points there.

We didn't eat in the hotel as we like trying out local restaurants and tapas bars. Plenty of those around and the hotel is decently placed with reference to bars and shops (it's next door to a Corte Ingles so all additional requirements can be sourced there). Breakfast was like any other buffet breakfast - perhaps 4 out of 10 (I've yet to have a buffet breakfast that scores more then 5 -it's the nature of the buffet, the greatest insult to food yet invented (ah, no, put tomato ketchup or brown sauce ahead of that!) - and very busy. A great variety of nationalities which, for me, adds to the interest but can add to the communication confusion (and I'm not excepting the anglophones from that!).

Didn't use the pool, the internet connection was variable in the lobby and almost non-existent in the room and the overall decor was, yes, a little worn and, generally, garish but I liked the big Goya blown up print at the bedhead as it shows some kind of local relevance and some thought being given to the overall impression. Overall, it was OK - it didn't offend me, it didn't enthuse me. It was chosen by the company I went through to arrange the weekend and it was a pretty good price for a reasonable place to use as a base. Marketed as a 4* but then the stars refer to facilities not quality and I've had brilliant 2* and duff 5* experiences many a time. Perhaps more relevant is that the international agency it markes through (forgotten the name) refers to it as a 'First Class' hotel. I wouldn't term it that - I would classify it as 'Acceptable Tourist (i.e. 2nd) Class'.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank BrockdeVille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRMPRINCESA, Director de Relaciones con Clientes at Courtyard Madrid Princesa, responded to this reviewResponded 29 July 2014

Dear guest, Thank you for your detailed review concerning you stay in our hotel. Your comments will help us to improve our standards. We are following a full refurbishing plan that currently allows to offer 148 renovated rooms. At the same time we are working to improve our WiFi system in order to make it more efficient and friendly. Thank you. We look forward to welcome you back in a near future, Thank you for your interest. Best regards.

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