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“Very pleased!”

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NH Madrid Principe de Vergara
Ranked #56 of 440 Hotels in Madrid
Certificate of Excellence
Reviewed 7 August 2014

We chose this hotel because of its location close to family who live in Madrid. We were able to walk to Retiro Park in about 10-15 minutes, shopping 5-10 min, the metro in 5 min and several nice restaurants (one of our favorites was Juanytas for cervezas and tapas!). We were about 15 min from the airport by taxi. Our room had two comfortable twin beds with nice bed linens and the room was small but very clean. The bathroom is also very small but the shower was amazing! You can choose a hand held shower or rain shower from the ceiling and the rain shower was incredible! The hotel seemed quiet and we had no problem with excessive noise. Treat yourself to the breakfast- it's a feast for the eyes and stomach! Very tasty food selections and you can ask the chef to make different egg dishes with any ingredients you choose. We stayed on the second floor and used the stairs most of the time. The staff at the desk were very pleasant and helpful and some spoke English quite well.

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank 1652lakegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pvergara, Director Comercial at NH Madrid Principe de Vergara, responded to this reviewResponded 8 August 2014

Dear guests

First of all, we would like to take this opportunity to thank you for the trust you have placed in our chain NH Hoteles, and for having send us your comments regarding your stay at our hotel

We would like to transmit our more gratefulness for your comments

We hope to welcome you soon at our hotel

We remain at your entire disposal

Your faithfully

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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167 - 173 of 1,360 reviews

Reviewed 6 August 2014

NH Principe de Vergara is in a great location. The hotel is modern and clean. The rooms are of good size and very comfortable. Also, the Wi-Fi and breakfast are very good. I always stay at this hotel when I go to Madrid.

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank Trip53449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pvergara, Director Comercial at NH Madrid Principe de Vergara, responded to this reviewResponded 7 August 2014

Dear guest,

First of all, we would like to take this opportunity to thank you for the trust you have placed in our chain NH Hoteles, and for having send us your comments regarding your stay at our hotel

We would like to transmit our more gratefulness for your comments

We hope to welcome you soon at our hotel

We remain at your entire disposal

Your faithfully

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

The NH Principe de Vergara is a modern, elegant hotel with a huge choice of restaurants nearby. It's an easy jaunt from the airport and close to bus and metro stops, a bit removed from the maddening crowds of the popular tourist spots. We walked to Retiro Park, where we enjoyed a short boat ride around the lake, and enjoyed the neighborhood restaurants. The hotel staff was quite helpful and friendly; they sell city bus tickets at the desk, and they explained the discount if we bought a 2-day pass over a 1-day pass. The bus stop is roughly a four-block walk. The rooms are sleekly decorated and the baths are spacious. The buffet breakfast included made-to-order eggs, pastries, fruit, meats and more, plus wonderful juice combinations. The wi-fi was excellent.

  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Pamela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pvergara, Director Comercial at NH Madrid Principe de Vergara, responded to this reviewResponded 6 August 2014

Dear Pamela,

First of all, we would like to take this opportunity to thank you for the trust you have placed in our chain NH Hoteles, and for having send us your comments regarding your stay at our hotel

We would like to transmit our more gratefulness for your comments

We hope to welcome you soon at our hotel

We remain at your entire disposal

Your faithfully

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

This hotel is exactly as in their pictures. Our room was very clean and modern. It is situated a two minute walk from Av de America metro station (come out of the Principe de Vergara entrance, keep the BP garage on your left and walk up the road for two minutes, the hotel is on the left hand side of the road). They have English speaking staff who are very helpful and a 24 hour reception. The breakfast is amazing! Again, exactly as in their pictures.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank K H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pvergara, Director Comercial at NH Madrid Principe de Vergara, responded to this reviewResponded 6 August 2014

Dear guest

First of all, we would like to take this opportunity to thank you for the trust you have placed in our chain NH Hoteles, and for having send us your comments regarding your stay at our hotel, NH Principe de Vergara (Madrid)


We remain at your entire disposal

Your faithfully

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

A gr8 choice in Madrid ! Easy to get from the airport by bus and easy to connect to all the tourist sites downtown by metro. A clean, quiet hotel in a safe suburb. Great breakfast and friendly staff. Wifi worked very well too. 4 nights in the hotel well spent and would surely come back.

Room Tip: Higher floor
See more room tips
  • Stayed: June 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Pranavito R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pvergara, Director Comercial at NH Madrid Principe de Vergara, responded to this reviewResponded 6 August 2014

Dear guests

First of all, we would like to take this opportunity to thank you for the trust you have placed in our chain NH Hoteles, and for having send us your comments regarding your stay at our hotel

We would like to transmit our more gratefulness for your comments

We hope to welcome you soon at our hotel

We remain at your entire disposal

Your faithfully

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

We recently stayed in this hotel for four nights. The room was lovely and spacious and the breakfast was fantastic. I was disappointed with the following;

1. Quality of information

The map provided by the hotel was only made available when we asked for directions. The hotel information pack had no information in it about anything other than the hotel.

The map showed other hotels and highlighted a few areas but it failed to show;

- Recommended restaurants, for example Barras de Pixtos or San Miguel Mercado.
- Recommended places to visit, such as the Palace!
- Local pharmacies, supermarkets, hospitals or money exchange points
- Bus stops or taxi ranks

2. Staff knowledge

I would like to begin by recommending both David the waiter and Laura the receptionist. Both these staff members were lovely and I would like the hotel chain to recommend them for their hard work. Please ensure they are given praise!

However, the reception staff did not provide adequate information when asking for directions or information. For example, we told two members of staff we were planning to visit the swimming pool at Casa De Campo and asked for directions. We travelled to Casa De Campo on the metro only to find the swimming pool was two stops before at Lago! We were disappointed the staff didn't point this out.

When departing the hotel we were advised the bus stop was to the right. It was actually straight up from the hotel and across a road. It is the little details that helps tourists who don't know any better!

We asked for recommended restaurants and were provided with one. We were sent to a restaurant round the corner that was empty, had construction work outside and did not have an English menu.

3. Staff manners and customer care

During one of our first nights we were sitting in the lobby and visited reception to ask for tea. The receptionist showed us how to use the buzzer service. It took 45 minutes to get tea and I was forced to visit reception twice. All the receptionist did was call the waiter and apologise then when back to talking to her colleague.

This was when I first met David the waiter. What was clear to me was that David was doing the job of 2 or 3 people and was extremely apologetic. I felt sorry for him and the lack of assistance offered by anyone in the hotel considering they knew we waited for such a long time.

During a subsequent visit to the bar I witnessed David serve people at the bar, wait tables in the restaurant, deliver room service and service any users in the lobby. Once again I felt sorry for him and this impacted on the quality of service we received but it was not his fault.

Regarding manners - I know that Spanish people can be very passionate when talking but whilst having lunch we once witnessed an individual named Mercedes (who I think is the catering manageress) have what we both thought was an arguement on the floor. I could be totally wrong but you would not expect to see two individuals speaking like that in front of guests. I later quizzed David, saying "is she ok". He said yes and was once again apologetic but looked embarrassed.

Prices

The hotel and breakfast prices were fine, as was the food. However, being charged 12 Euro's for one vodka is disgusting. Breakfast was 13 Euro's, a main meal was 14, how can one drink be the same price?!?!

The hotel certainly does not attract people to the bar with those prices, which is a shame as the surroundings are nice.

Conclusion

- Nice hotel
- Nice breakfast
- Nice food
- Some nice staff

- Poor details given in literature and verbally
- Poor alcohol prices
- Poor manners

---

This review is not a moan but acts as constructive feedback. I hope the hotel finds it useful.

Room Tip: Request your room type when booking. There are no "nice" views in the hotel.
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Khalid87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pvergara, Director Comercial at NH Madrid Principe de Vergara, responded to this reviewResponded 30 July 2014

Dear guest

First of all, we would like to take this opportunity to thank you for the trust you have placed in our chain NH Hoteles, and for having send us your comments regarding your stay at our hotel

First, we would like to trasmit our more sincere apologize for not having managed to cover your expectations during your stay with us

We are grateful for your comments as it does allow us to improve on the service offered to our guests

We hope that you give us a second chance at our hotel, to show you the improvement

Please again accept our most sincere apologies for any inconvinience, this matter may have caused

We remain at your entire disposal

Your faithfully

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

Stayed here with tour group for two nights. Location is not central, but convenient to a few restaurants and tapas bars as well as public transportation. The room was very modern and, although compact, the pace was utilized very efficiently so it didn't feel cramped. Lobby area was attractive and reception personnel were polite and helpful. Breakfast was above average with good choice of items. The one disadvantage is that on weekends it is not served until 8:00 AM so, if you have an early departure, you will miss out. Otherwise, the hotel fully met our expectations.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank wodart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pvergara, Director Comercial at NH Madrid Principe de Vergara, responded to this reviewResponded 21 July 2014

Dear guest

First of all, we would like to take this opportunity to thank you for the trust you have placed in our chain NH Hoteles, and for having send us your comments regarding your stay at our hotel

First, we would like to trasmit our more sincere apologize for not having managed to cover all your expectations

We are grateful for your comments as it does allow us to improve on the service offered to our guests

We hope that you give us a second chance at our hotel, to show you the improvement

Please again accept our most sincere apologies for any inconvinience, this matter may have caused

We remain at your entire disposal

Your faithfully

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about NH Madrid Principe de Vergara

Address: Calle Principe de Vergara 92, 28006 Madrid, Spain (Formerly NH Principe de Vergara)
Phone Number:
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#22 Family Hotel in Madrid
#35 Business Hotel in Madrid
#43 Luxury Hotel in Madrid
#46 Romantic Hotel in Madrid
Price Range: £66 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Madrid Principe de Vergara 4*
Number of rooms: 155
Official Description (provided by the hotel):
The four-star NH Madrid Principe de Vergara hotel is centrally located in Madrid's posh and exclusive Salamanca district, close to the city's chic shopping areas, such as Goya, Serrano and Velazquez streets, as well as numerous bars and restaurants. ... more   less 
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Also Known As:
Nh Principe De Vergara Hotel Madrid
Nh Hotels Madrid
Nh Hotel Madrid

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