We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
2 people are viewing this hotel
Booking.com
US$134
View deal
Reserve now, pay at stay
NH Hotels
US$134
View deal
FindHotel
US$124
View deal
Free cancellation until 06/11/21
Expedia.comUS$134
Hotels.comUS$134
PricelineUS$133
View all 17 deals
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (1,206)
Filter reviews
1,206 results
Traveller rating
542
492
99
47
26
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
542
492
99
47
26
Show reviews that mention
All reviews atocha station reina sofia botanical gardens business trip hotel is located minute walk location is great the ground floor rooms are small spent nights comfortable room street noise wonderful hotel standard room reception staff galleries mattresses
Selected filters
Filter
Updating list...
40 - 45 of 1,206 reviews
Reviewed 19 July 2019 via mobile

We had stayed at this hotel previously, hotel well located for the art triangle, Prado,Real Sofia and Thyssen galleries. If you intend to travel further by train or catch the train from the airport the hotel is also close to Madrid’s Atocha rail station. Clean and comfortable with friendly staff.

Date of stay: July 2019
Trip type: Travelled as a couple
1  Thank trevorjamess
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NoeliaPais, Director de Relaciones Públicas at NH Madrid Nacional, responded to this reviewResponded 23 July 2019

Dear James,

Thank you for sharing your experience at NH Nacional Hotel.

We are so glad to see we have achieved your expectations and you have enjoyed your stay with us thanks to our prime location close to Atocha Train Station and the main spots in town.

Hope we can welcome you back in a near future.

Yours faithfully,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2019

good location, rooms are small which wasn't a problem as I was there for just two nights on a business trip. The staff felt a bit disconnected in the conversations, and not everyone I approached did speak English. I guess the main reason for my lower rating is I was double charged and I am still waiting for response from that hotel.

I kind of felt people didn't know what they are doing..

Date of stay: July 2019
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank nabromov
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NoeliaPais, Director de Relaciones Públicas at NH Madrid Nacional, responded to this reviewResponded 23 July 2019

Dear Mr. Abromov,

Thank you for sharing your experience at NH Nacional Hotel.

We are sorry for not achieving your expectations.
We are in touch for solving your invoice incidence. We are waiting your news in order to solve it as soon as possible.

We remain on your disposal and hope we can welcome you back in a future, so we can improve you experience as we are sure we can do it and offer you a perfect stay with us!

Yours faithfully,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2019

For visits to the golden triangle of museums - Prado, Thyssen and Reina Sofia - as well as the Caixa Forum this hotel is ideally situated. The staff was very friendly and helpful, room and bathroom pleasant. I got my wish for a room with a nice view.

Room tip: The balcony room on the 7th floor 701-720 are nice.
Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank ijoseph
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NoeliaPais, Director de Relaciones Públicas at NH Madrid Nacional, responded to this reviewResponded 23 July 2019

Dear ijoseph,

Thank you for sharing your experience at NH Nacional Hotel.

We are glad to see we have achieved your expectations and you have enjoyed your stay with us thanks to our prime location, close to the main spots in town.
We are also greatfull for you special mention to our staff. Comments like yours are our best reward to our daily work.

Hope we can welcome you back in a near future.

Yours faithfully,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2019

Breakfast was very good. Room service can tidy up more. Problem is elevator which does not care about direction. Reception staff is very professional. They organised everything very well. Outside noise is not good.

Date of stay: July 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank AysPam
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NoeliaPais, Director de Relaciones Públicas at NH Madrid Nacional, responded to this reviewResponded 23 July 2019

Dear AysPam,

Thank you for sharing your experience at NH Nacional Hotel.

We are glad to see you have enjoyed your stay with us.
We would like you to know we are working on a new room service proposal that will be available after summer. Also, we are working with our technical services team in order to check and solve any incidence regarding the elevators.

Hope we can welcome you back in a near future, so you can check our improvements!

Yours faithfully,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2019

Consistently clean rooms as like the other NH Group hotels throughout Spain. The room has a small refrigerator, safe, toiletries, bath robe and even slippers. Gave 4 stars because no wash cloth provided and did not fill up bathroom with extra shampoo and soap after cleaning. I always hate asking for more especially when returning back to the hotel during a long day and have to wait. Also, in room, they will give you a bottle of complementary mineral water each day and they have a Nespresso machine for those who need an immediate morning jolt. Downside, is that they only give you 2 pods with caffeine and 1 decaffeinated. So, if you need more, better ask the night before and if you love American size coffees then 1 cup will not be enough. They also have electric water kettle in the room for tea drinkers too.

As for bed options, if you get a double room, that’s two twin size beds - unlike in the US, double room often means two queen size beds. You can request the hotel to put the twin beds together to make it a king size bed. Note, rooms are small but then again it is expected in big cities right? If you have any special request, make sure you email the hotel directly. My experience with NH Group (and we booked with them at several hotels in Spain) was that their website was shockingly horrible for a big chain like them but they are super responsive to emails - my experience was within 24 hours or sometimes in a matter of a few hours. Note if you book directly on their website and want to modify your reservations, for some reason, it will not allow you to and website is not as user friendly as other hotel chains and is very slow. Maybe just me but you can share your experience with others travelers.

As with the location, it’s right across the El Retiro park and blocks away from Atocha. Lobby of this location is busy with buses and taxi stands but with wide streets and moving traffic and so hailing a cab is easy and Uber works in Madrid too and this hotel only has one entrance which will be easy for you and Uber driver to find you especially if you’re not proficient in Spanish. At other NH hotels for example at the Palacio de Tepa where there are lots of restaurant options and stores, great location but because streets are narrow, cars are often bottlenecked and so you need to deal with traffic. With this location, you won’t run into that but there are not as many “good” restaurant options around but it’s not as congested. However, there is a McDonalds right next to the hotel if you want to grab and go - nearby is also the Museo de Jamon (you can grab sandwiches, etc) and Starbucks. We didn’t come across any bakeries nearby but if you do, please share on your TripAdvisor post. Nearby is also the pharmacy in case that’s something that matters to some travelers.

Finally, if you’re thinking about the hotel breakfast buffet, it’s about 26EUR per person - very beautifully done (we tried it once) but we never eat that much for breakfast and so not worth it for us after all. It’s Madrid and so finding a place for breakfast is not difficult and if budget is an issue especially when traveling with a whole family, then more so the reason to explore outside of the hotel.

Hope our experience helps especially the details which always matters to me when traveling with family.

Date of stay: June 2019
Trip type: Travelled with family
Thank Z3903OCanitas
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NoeliaPais, Director de Relaciones Públicas at NH Madrid Nacional, responded to this reviewResponded 23 July 2019

Dear Z3903OCanitas,

Thank you for sharing your experience at NH Nacional Hotel and such a complete comment with all the Tripadvisor users.

We are glad to see you have enjoyed your stay with us.
Please, do not hesitate to directly contact to us so we can note all your preferences (such as extra shampoo and soap as well as more coffee pods) so we can have all this details prepaire for you. Without your complete name we cannot find your profile to note all this helpfull information.

Also, we have took note about your feelings about our website and reservations service, so we can keep working and improving our services. All comments from our clients are really welcome.

Next time with you or any other client, we will be greatfull to recommend any bar or restaurant nearby, as we are located in Barrio de las Letras, which is a neighborhood with lots of fantastic bars and restaurants. Also, we have a great and competitive offer into our gastrobar Tablafina. This concept is routed in the place it is located, in the traditions and typical local products. So, it is based on a unique range of special wines and cheeses, that cannot be even found in any specialized stores. Also part of the menu are canned goods and the most typical tapas of Spanish gastronomy. And all prepared with top quality ingredients.

Hope we can welcome you back in a near future.
We remain on your disposal.

Yours faithfully,


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews