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“excellent choice for madrid” 5 of 5 bubbles
Review of NH Madrid Balboa

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NH Madrid Balboa
Ranked #178 of 444 Hotels in Madrid
Caracas, Venezuela
1 review
“excellent choice for madrid”
5 of 5 bubbles Reviewed 6 June 2014

Excellent service, room a comfortable size for us as a couple. NH staff on both day and evening shifts were warm, welcoming and attentive. have stayed there a number of times the past couple of years. Great location on an essentially residential side street but with easy access to public transportation, bus or metro. We have a son and daughter living nearby and will continue to choose NH Balboa as first choice. Breakfast is very complete and early birders , taking off before the normal serving hours, have access to coffee, tea, juice and light pastry fare. we were also allowed early checkin in mid-morning which was a godsend, since we had been travelling from south america since the afternoon day before. The staff was very accomodating in this respect. I recommend without hesitation as a solid value and choice for your Madrid stay. Only constructive criticism is that the airconditioning should have been cooler

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tom s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAQUEL S, Director de Recepción at NH Madrid Balboa, responded to this review, 10 June 2014
Dear customer,

Thank you very much for your nice comments. Our goal is always to reach the satisfaction of our customers and it is a pleasure to know that you had a great experience.
It is very important for us to have your opinion, because that gives us the chance to improve .
For the rest of travellers is also important to know the opinion of other people travelling around the world.

We want to be your hotel in Madrid and we hope to see you again.

Thanks and kind regards

Raquel Serradilla
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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680 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Paris, France
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 June 2014

We went to this hotel with the family.
Staff has been super nice and helpful, It is really a big plus of this place.

We had additional beds and stroller available at no cost.

Rooms are small, especially with the luggage of a family and the extra bed.

Besides, breakfast is quite fantastic, with a lot of local quality goodies.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank astridetdamien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAQUEL S, Director de Recepción at NH Madrid Balboa, responded to this review, 10 June 2014
Dear customer,

We want to thank you your comments and your time to do it.
It is a pleasure to know that you had a great stay.
We hope to see you again at our hotel and we would like to have the opportunity to meet you at your next visit.

Thanks and kind regards

Raquel Serradilla
Front desk manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cluj-Napoca, Romania
1 review
5 of 5 bubbles Reviewed 22 May 2014

The staff of the hotel is very friendly. The rooms are intimate, cleaned and well equipped. I found excellent services. It has a good location (central area of Madrid). It is only five minutes from the metro station.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VioletaMerie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAQUEL S, Director de Recepción at NH Madrid Balboa, responded to this review, 29 May 2014
Dear customer,

We want to thank you your time and your comments.
It is a pleasure to know that our customers had a nice stay
We hope to see you again at your next visit.

Thanks and kind regards

Raquel Serradilla
Front desk manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torino
1 review
2 of 5 bubbles Reviewed 14 May 2014

Hardly a 3 stars. Old and not taken care of. Stained towels, even if cleaned but maintaining old stains. Found a shower cap that was used and just packaged again. Furniture is old, room looks like no one did any renovations for the last 20 years. The only good thing about it is the position if you are travelling for business in the area.

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with NH Hotels

Helpful?
Thank Grig L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAQUEL S, Director de Recepción at NH Madrid Balboa, responded to this review, 23 May 2014
Google Translation
Estimado cliente:

En primer lugar , queremos agradecerle su tiempo y sus comentarios.
De ellos deduzo que se alojó usted en una habitación de planta no reformada. Tiene razón en que el aspecto nada tiene que ver son el resto de habitaciones que sí están en planta reformada. Nuestra compañía ha tomado nota y por ello, inició este año 2014 un plan de renovación en los hoteles que se encuentran en la misma situación, por lo que esperamos que nuestro hotel se incluya en el mismo.
En cualquier caso, me gustaría que nos diera la oportunidad de poder demostrarle en su próxima estancia, que deseamos cumplir sus expectativas, y le animo en que en su próxima reserva nos solicite habitación en planta reformada.

Será un placer contar con su presencia en nuestro establecimiento y me gustaría tener la oportunidad de saludarle y comentar su estancia en su próxima visita.

Muchas gracias por su atención y reciba un cordial saludo

Raquel Serradilla
Jefe de Recepción
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nivelles, Belgium
1 review
4 of 5 bubbles Reviewed 25 April 2014

After 7 or 8 times in this hotel in 15 years I can definitely confirm that this one is the good choice The hotel is located in a quite quarter very close to my business and well placed to reach the airport when there is traffic jam in the city and you can find taxis very easily
Excellent room with comfortable large bed and nice zen restaurant for the breakfast when you can surely have your first meeting of the day
Free internet for 24 hrs (a bit slow but OK)
Everything was perfect, a pleasure ! Thank you. I'll be back
Philippe Heuchon

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Meze34140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burgess Hill
1 review
5 of 5 bubbles Reviewed 24 April 2014

I have now stayed at this hotel on two separate occasions. Both times I found the rooms to be very comfortable and pleasant. The staff are friendly and courteous and the breakfast carries a good selection of food and drink. This hotel represents good value for money and is well situated.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with NH Hotels

Helpful?
Thank Daryl F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAQUEL S, Director de Recepción at NH Madrid Balboa, responded to this review, 28 April 2014
Dear customer,

Thank you for your comments and your kind words.
It a pleaure to know that you stay was nice and we hope to see you again in you next trip

Thanks a lot and kind regards

Raquel Serradilla
Front desk manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barcelona, Spain
1 review
3 of 5 bubbles Reviewed 23 April 2014

As I said in the title. this hotel is a good option, but only if you don't plan too sleep. You can hear everything in the rooms, from someone walking in the hallway to to others moving a chair or speaking in the room above you... so basically you can expect zero rest, and even with the "don't disturb sign", the cleaning lady is still going to vacuum in front of your room... Also be prepared to ask for 100 internet coupons if you want to finish any kind of work here. Each internet coupon has a maximum transfer data of 100 megabytes, which means 3 minutes of watching news, and you need another one. On the other side, the rooms are relatively clean and the bed is very comfortable, plus the breakfast was really tasty, with fresh fruits and pastries. So all in all it's not so bad, but next time I would prefer to stay somewhere else.

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mirjana1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAQUEL S, Director de Recepción at NH Madrid Balboa, responded to this review, 25 April 2014
Dear customer,

At first, I want to thank you your comments about your stay. They help us to improve and also to other customers.
I regret that your stay was not so good as you have expected because of the noise and wifi service.
I celebrate that you enjoyed with breakfast service and I hope you give us the opportunity to show you that we can be better and we can solve the inconveniences you have mentioned.
Please if you decide to reserve with again, contact with me an I will be sure that the room we could assigned you be in a high floor withoult noises.

I hope to see you again at our hotelç
Thanks for trusting in us !!!

Raquel Serradilla
Front desk manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about NH Madrid Balboa

Property: NH Madrid Balboa
Address: Calle Nunez de Balboa 112, 28006 Madrid, Spain (Formerly NH Balboa)
Phone Number:
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#144 Business Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:3 star — NH Madrid Balboa 3*
Number of rooms: 122
Official Description (provided by the hotel):
Situated in a highly esteemed location downtown, the 122-room NH Madrid Balboa hotel in Madrid combines quiet charm with a warm, welcoming atmosphere. ... more   less 
Reservation Options:
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Also Known As:
Nh Balboa Hotel Madrid
Nh Balboa Madrid

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