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“Very pleasant stay”

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Novotel Madrid Puente de la Paz
Ranked #201 of 438 Hotels in Madrid
GreenLeadersBronze level
Reviewed 13 November 2013

I stayed at this hotel for a week while I was working in the area. The hotel was very well located for my purposes. There are also 2 metro stations in the vicinity, which makes it easy to get into the centre of Madrid. A taxi to the centre costs less than 20 €. There is an airport shuttle for just 9 €, and a free shuttle to large companies within a 3 kilometre radius of the hotel.

The reception was friendly and helpful.

My room was very pleasant, clean and comfortable. It had a decent size, with a desk and couch. There was a complimentary tea and coffee making facility, which I really appreciated. There was a TV, but the only English channels were the big news channels. Movies were a paid service.

The bathroom was also decent-sized, clean and well-lit, with ample clean towels. There was a hair-dryer installed in the bathroom.

In the evenings I ate in the hotel restaurant. The food there was not great. A couple of dishes that I ordered did not taste the way they should. The crema Calatana, for example, was a big disappointment. The wine was decent, though, and restaurant staff were very friendly.

Breakfast was not included in the room rate, and I found it expensive for what it consisted of, especially if you are not a fan of heavy, fried foods first thing in the morning.

  • Stayed: November 2013, travelled on business
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1  Thank lapechejaune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAUNICOLAS, Manager at Novotel Madrid Puente de la Paz, responded to this reviewResponded 10 February 2014

Dear Guest,

I contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz .

It is highly appreciated to hear so nice comments about our staff and our services.

We take note of your opinion about our food quality in the Restaurant and Breakfast.

You can be sure that your impressions will motivate our team and we will try harder to meet the expectations of our guests.

We will looking forward to welcome you back in Novotel Madrid Puente de la Paz.

Sincerely

Itziar Payá
Assistant Manager

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274 - 280 of 1,788 reviews

Reviewed 12 November 2013

Whilst this is a typical international style hotel, it was clean, modern and comfortable. The hotel is next to the motorway which is a bit noisy when you sit out by the pool, but we slept all night with the window open and didn't really get woken up. The breakfasts are good and the staff are extremely friendly. For eur60 a night I thought it was excellent value.

  • Stayed: October 2013, travelled with family
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1  Thank Jstewart_au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAUNICOLAS, Manager at Novotel Madrid Puente de la Paz, responded to this reviewResponded 10 February 2014

Dear Guest,

I contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz .

It is highly appreciated to hear so nice comments about our staff and our breakfast.

You can be sure that your impressions will motivate our team and we will try harder to meet the expectations of our guests.

We will looking forward to welcome you back in Novotel Madrid Puente de la Paz.

Sincerely

Itziar Payá
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2013

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank Jun Y
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this reviewResponded 1 December 2013

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Reviewed 2 November 2013

This hotel is very well located need the ring road, it has an indoor parking, rooms are Novotel standard, breakfast is rich with many choices but buffet setup causes a lot of trafic specially at weekends .. I recommend this hotel for business traveller and to those who use a car not public transportation.

Room Tip: Corner suites have additional room with table, disk and 5 chairs
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  • Stayed: October 2013, travelled on business
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Thank Hossam F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this reviewResponded 1 December 2013

Dear Guest,

Thank you!!

We see that you enjoyed your stay in Novotel, We are very pleased to see that you highlight some of our strenghts.

We will be looking forward to welcome you back in Novotel Madrid Puente de la Paz

Sincerely,

Elvira FERNANDEZ
F.O Manager.

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Reviewed 2 November 2013

  • Stayed: October 2013, travelled with family
    • Value
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    • Rooms
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Review collected in partnership with Accorhotels.com
Thank amslobo
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this reviewResponded 1 December 2013

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Reviewed 27 October 2013

We stayed at this hotel for 2 nights in October. We arrived from the airport and some research decided on the metro. It took three metro trains (one with a 10 minute transfer between lines) and a 15 minute walk to get to the hotel. The hotel's websites lists bus routes and metro lines closest to the hotel but these are really only convenient if you are travelling from the centre of Madrid. On return we used bus 122 from outside the hotel to Av. de America then caught the Airport bus number 200 direct (much easier!!). The Lisbon Tourist Travel Pass worked on all of these forms of transport.
After checking in, we were disappointed to find that our room smelled strongly of stale cigarette smoke. We contacted reception who informed us that our room was non-smoking but that the floor below us was not. Housekeeping came and sprayed the carpet and opened the window which alleviated the smell for a short time. However, because the windows had inner glazing at a child's head height which opened out into the room, it was not entirely satisfactory. Upon return home, our luggage also smelled strongly of smoke.
The breakfast buffet was quite busy and there only seemed to be one person seeing to guests needs. The woman did an excellent job considering she had to seat people, find plates/glasses etc. and arrange replenishment of the foodstuffs. The selection was not as varied as other Novotels and not all options were available each morning. Breakfast finished at 10am and it was disappointing to note that everything was cleared at this time, despite the fact that there were still guests seated - in other establishments guests are allowed to finish in their own time.
The hotel has a pool which was closed while we were there.
In the local area there are some small shops, a supermarket and several restaurants. The hotel is nowhere near any of the sights so some form of travel is essential. The number 53 bus stops outside the hotel and goes to the Sol square.
When travelling with kids, Novotels are a good value option and usually the children are welcomed with a gift. This was not the case here and the impression was given that the hotel caters more for the business and coach party guest rather than the family.

Room Tip: 5th floor room smelled of smoke, maybe rooms further from the smoking floor (4th) may not have this...
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  • Stayed: October 2013, travelled with family
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1  Thank havrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this reviewResponded 1 December 2013

Dear Guest,

We would like to thank you for taking the time to write this comment.

We understand that after all these inconveniences you did not have a pleasant stay in the hotel and we would like to appologize about that.

There is some points we can not change, we think the location might be convenient for many travellers because we are not far from the airport and we are quite close to the center but obviously Madrid is a big city and public transport is necesary to go almost anywhere.

About the comments regarding room, breakfast and family policy we take note about your impressions and you can be sure we will work with our team to avoid this inconveniences.

You can be sure that our standard service is very profesional and our staff is extra caring to our guests.

We hope you will give us another opportunity so we will be able to change your oppinion.

Best Regards

Elvira FERNANDEZ
F.O Manager

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Reviewed 11 October 2013

Stayed here in August for a few days with my husband and our 13 year old Daughter.
Last minute booking as a spur of the moment decision.
Lovely hotel, comfy room and beds, the staff were very friendly and very helpful, especially the bar staff who went out of their way to give the best service possible. The restaurant was good, bar snacks/meals were good too and a reasonable price.
Free parking so no problem there.
The only down sides were;
A, too far out of the city to walk anywhere and quite a treck to the nearest metro station so it was either drive or taxi.
B, As we stayed in August which i presume is peak tourist season, the swimming pool was packed, and i mean packed, like a tin of sardines, the relaxing dip at the end of a days sightseeing which i had thought of when booking was totally impossible, never even tried.
But they are minor negatives, we had a lovely stay and if we ever visit Madrid again we would consider staying there again.

  • Stayed: August 2013, travelled with family
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2  Thank PamBerdoues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELVIRA F, Front Office Manager at Novotel Madrid Puente de la Paz, responded to this reviewResponded 12 October 2013

Dear Guest,

Thank you for taking the time to write this comment.

We are very pleased to see that you enjoy your stay in Novotel Madrid Puente de la Paz,
thank you for highlighting our service and our staff, that is the most important compliment we can have.

We will be very pleased to welcome you back in Novotel Puente de la Paz.

Best Regards,

Elvira FERNANDEZ
FO Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Madrid Puente de la Paz

Address: Calle Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Green Hotel in Madrid
#102 Business Hotel in Madrid
#108 Family Hotel in Madrid
#141 Luxury Hotel in Madrid
Price Range: £53 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Madrid Puente de la Paz 4*
Number of rooms: 240
Official Description (provided by the hotel):
The Novotel Madrid Puente de la Paz is located in the heart of one of the major residential and business areas of the vibrant city of Madrid. 10 minutes from the airport and the Juan Carlos I exhibition grounds, this 4 star hotel is ideal for weekend escapes or holidays in Madrid. The hotel features 240 rooms, an outdoor swimming pool, a restaurant, a bar, six meeting rooms and parking. Ideal for families. ... more   less 
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Also Known As:
Novotel Madrid Puente De La Paz Hotel Madrid
Madrid Novotel

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