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“Standart Novotel, not in the city center”

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Novotel Madrid Puente de la Paz
Ranked #205 of 445 Hotels in Madrid
GreenLeadersBronze level
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1,631 reviews from our community

Traveller rating
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    890
    304
    66
    31
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
London, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

Of all the Novotel hotels we've been to, this is one of the best. It's located practically next to a busy highway but service standards are very high and at the same time completely unpretentious, which it very pleasant. Personnel is very friendly and efficient, rooms are clean and well kept, the breakfast buffet excellent, and the centre of Madrid a 15-minute bus ride away (there is a metro station across the bridge, but the bus takes you straight to the centre). The restaurant is good, but with so many options around in town I'd recommend it only for convenience. There is a small swimming school but it can be very busy sometimes. We've been several times to this hotel over a number of years and are always satisfied. Madrid is a friendly and relatively safe city to visit, the only thing consistently disappointing are taxis in this city. The municipality of Madrid has raised the technical standards taxis have to stick to recently, but the weak link is the driver. We've been consistently overcharged (taken around town unnecessarily long) and also have been in scary traffic situations with drivers behaving badly. We only take one if it is really necessary (i.e. late at night), but otherwise prefer the public transport system, which is pretty reliable and cheap.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lazyziggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review, 8 July 2014
Dear Guest,

I contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz .

It is highly appreciated to hear so nice comments about our staff and our breakfast.

You can be sure that your impressions will motivate our team and we will try harder to meet the expectations of our guests.

We will looking forward to welcome you back in Novotel Madrid Puente de la Paz.

Sincerely

Itziar Payá
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Greece
Level Contributor
268 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

Very good htl.next to expressway.The area is a residential so theare are not shops wnd restaurants around but you can walk 5 min.to the metro station and in 10 min. you can be at the heart of Madrid.(Puerta del sol)Rooms are the classic Novotel rooms one big bed and a sofa.Breakfast is very good and pleady.Staff very helpful.There is a swimming pool which unfortunaly was closed during my stay.If you are a muslim the mosque is 2 min.away.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nikolaos R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review, 8 July 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,


Itziar Payá
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
68 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 bubbles Reviewed 31 May 2014

I have stayed here several times due to it being walking distance from the client i visit which is why I stay here. The hotel is a bulk standard Novotel and a reliable and dependable if a little un-exciting choice in Madrid. Front desk were efficient and helpful.

The room was clean and functional and looked recently refurbished although I found the bed a little soft for my liking.

Wifi is free and I had a good connection from my room but my colleague had less luck with the connection in his room.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank p750777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review, 12 June 2014
Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Itziar Payá
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barcelona, Spain
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

I stayed one night on a business trip in May. It was very good and I would use it again. Breakfast was excellent. Room was very comfortable. Staff were very pleasant. Location worked for me because it was near my client.


  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Novotel Hotels

Helpful?
1 Thank c1fenton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review, 29 May 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Madrid Puente De La Paz. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Itziar Payá
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Petersfield, United Kingdom
Level Contributor
84 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 26 May 2014

The hotel is average to good and is very functional. The location is good if you are working near the hotel, but it is 20 mins out of the city with the only transport options being bus or taxi (Metro is not close). The facilities are good, although the pool was not in operation when I stayed there. Rooms are clean and functional although the air conditioning was inoperable in my room and those of several of my colleagues staying in the hotel at the same time (no fun with 32c temperatures outside!)
Overall good, but not somewhere that I will remember for too long.

Room Tip: Ask for aircon!
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review, 29 May 2014
Dear Guest,

I contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz .

You can be sure that your impressions will motivate our team and we will try harder to meet the expectations of our guests.

We will looking forward to welcome you back in Novotel Madrid Puente de la Paz.

Sincerely

Itziar Payá
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke On Trent
Level Contributor
84 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 22 May 2014

This hotel is a bus ride out of the centre but worth the trip. Clean, spacious and well equipped. We had a fridge, sitting room, twin room and bathroom with shower on the fifth floor. The double glazing was so good we did not hear the 14 lanes of traffic on the nearby ring road. Shame the swimming pool was still empty in the latter half of May but for Spaniards summer has not yet arrived. Reception staff were excellent with good English as were the restaurant staff too.
Nearby are a few shops and small cafes but there is also the stop for the 53 bus which for 1.50 euros each will transport you to the centre of the city in about 30 minutes.

Room Tip: Probably the higher floors are better than lower down.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Saraki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review, 29 May 2014
Dear Guest ,

It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience with us

Sincerely,

Itziar Payá
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Madrid Puente de la Paz

Property: Novotel Madrid Puente de la Paz
Address: Calle Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#23 Green Hotel in Madrid
#102 Business Hotel in Madrid
#108 Family Hotel in Madrid
#136 Luxury Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Madrid Puente de la Paz 4*
Number of rooms: 240
Official Description (provided by the hotel):
The Novotel Madrid Puente de la Paz is located in the heart of one of the major residential and business areas of the vibrant city of Madrid. 10 minutes from the airport and the Juan Carlos I exhibition grounds, this 4 star hotel is ideal for weekend escapes or holidays in Madrid. The hotel features 240 rooms, an outdoor swimming pool, a restaurant, a bar, six meeting rooms and parking. Ideal for families. ... more   less 
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Also Known As:
Novotel Madrid Puente De La Paz Hotel Madrid
Madrid Novotel

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