We chose Novotel Madrid because it has an outdoor pool. It was very warm weather and we were out and about exploring the beautiful city of Madrid with our two young ones (6 & 4), so we clearly wanted a cool and refreshing end to our day, before venturing out again for dinner.
So you can imagine our disappointed to learn on check-in that the pool was being repaired due to a recently discovered leak, or similar. Our disappointment turned to scepticism because the pool repair wasn't published on the Novotel website, nor Booking.com where we made the booking.
However, the Novotel management team did a great job of turning that sour taste into an overall pleasant stay, by providing a free shuttle bus service to their sister hotel which also has an outdoor pool. It was less than a 10 minute drive and the shuttle bus driver was extremely helpful and was effectively "at our beck and call" for our swim trip.
In addition to the bus service, our kids were given a small "gift bag" on check-in which they were delighted with. It's the small things sometimes that really matter and you can see that Novotel clearly understand the value of small gestures and the positive impact this has on their family guests. Job well done Novotel !
Oh, the breakfast buffet was very well stocked and the restaurant hostess was clearly a "morning person" who really made an effort to greet us warmly and attentively as opposed to a monotone, robotic "name and room number" type of greeting guests receive all-too-often these days at the restaurant entrance.
- Official Description (provided by the hotel):
- The Novotel Madrid Puente de la Paz is located in the heart of one of the major residential and business areas of the vibrant city of Madrid. 10 minutes from the airport and the Juan Carlos I exhibition grounds, this 4 star hotel is ideal for weekend escapes or holidays in Madrid. The hotel features 240 rooms, an outdoor swimming pool, a restaurant, a bar, six meeting rooms and parking. Ideal for families. ... more less
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- Also Known As:
- Novotel Madrid Puente De La Paz Hotel Madrid
- Madrid Novotel