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“Family-friendly and pro-active Service”

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Novotel Madrid Puente de la Paz
Ranked #200 of 440 Hotels in Madrid
GreenLeadersBronze level
Reviewed 31 July 2014

We chose Novotel Madrid because it has an outdoor pool. It was very warm weather and we were out and about exploring the beautiful city of Madrid with our two young ones (6 & 4), so we clearly wanted a cool and refreshing end to our day, before venturing out again for dinner.

So you can imagine our disappointed to learn on check-in that the pool was being repaired due to a recently discovered leak, or similar. Our disappointment turned to scepticism because the pool repair wasn't published on the Novotel website, nor Booking.com where we made the booking.

However, the Novotel management team did a great job of turning that sour taste into an overall pleasant stay, by providing a free shuttle bus service to their sister hotel which also has an outdoor pool. It was less than a 10 minute drive and the shuttle bus driver was extremely helpful and was effectively "at our beck and call" for our swim trip.

In addition to the bus service, our kids were given a small "gift bag" on check-in which they were delighted with. It's the small things sometimes that really matter and you can see that Novotel clearly understand the value of small gestures and the positive impact this has on their family guests. Job well done Novotel !

Oh, the breakfast buffet was very well stocked and the restaurant hostess was clearly a "morning person" who really made an effort to greet us warmly and attentively as opposed to a monotone, robotic "name and room number" type of greeting guests receive all-too-often these days at the restaurant entrance.

  • Stayed: June 2014, travelled with family
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1  Thank Emufi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this reviewResponded 11 August 2014

Dear Guest,

Thank you so much for your comment, It is a great pleasure to know that after having an inconvenience like the one with the swimming pool, our solutions met your expectations.

This trouble was a very big challenge for us, because the problem was totally unexpected and the decisions made very quickly; that is why your comment is really a great motivation for us.

Thanks also for highlighting our staff service you can be sure that we will let them know about your comment, I am sure it will be a good motivation for all of them too.

We will be looking forward to welcome you back in Novotel Madrid Puente de la Paz.

Sincerely

Elvira FERNANDEZ
FO Manager

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253 - 259 of 1,804 reviews

Reviewed 9 July 2014

We were on a tour when we stayed here April 2013.Booked a couple or nights pre tour. We booked a room with twin beds ,be aware all so called twin rooms have 1 single & a sofa bed. Sofa bed was not made up ,but they did come & make up bed when asked. this was ok to sleep on not great, but it meant we had more space in the room with the bed in sofa position during the day. The restaurant served great food.

Room Tip: Twin rooms are 1 bed & a sofa bed.
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  • Stayed: August 2013, travelled with friends
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Thank harrietalvina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this reviewResponded 23 July 2014

Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Madrid Puente De La Paz. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Itziar Payá
Assistant Manager

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Reviewed 4 July 2014

I stayed one night on a business trip and found this a good value choice. I had a good night's sleep, Internet access and a very fair meal in the restaurant. Reception staff where friendly and knowledgeable.

Stayed: July 2014, travelled on business
1  Thank JohnMT_Manchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this reviewResponded 8 July 2014

Dear Guest,

It is highly appreciated to hear so nice comments about our staff and our services.

You can be sure that your impressions will motivate our team and we will try harder to meet the expectations of our guests.

We will looking forward to welcome you back in Novotel Madrid Puente de la Paz.

Sincerely

Itziar Payá
Assistant Manager

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Reviewed 30 June 2014

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Nesrin A
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this reviewResponded 8 July 2014

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Reviewed 17 June 2014

Of all the Novotel hotels we've been to, this is one of the best. It's located practically next to a busy highway but service standards are very high and at the same time completely unpretentious, which it very pleasant. Personnel is very friendly and efficient, rooms are clean and well kept, the breakfast buffet excellent, and the centre of Madrid a 15-minute bus ride away (there is a metro station across the bridge, but the bus takes you straight to the centre). The restaurant is good, but with so many options around in town I'd recommend it only for convenience. There is a small swimming school but it can be very busy sometimes. We've been several times to this hotel over a number of years and are always satisfied. Madrid is a friendly and relatively safe city to visit, the only thing consistently disappointing are taxis in this city. The municipality of Madrid has raised the technical standards taxis have to stick to recently, but the weak link is the driver. We've been consistently overcharged (taken around town unnecessarily long) and also have been in scary traffic situations with drivers behaving badly. We only take one if it is really necessary (i.e. late at night), but otherwise prefer the public transport system, which is pretty reliable and cheap.

  • Stayed: May 2014, travelled with family
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2  Thank lazyziggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this reviewResponded 8 July 2014

Dear Guest,

I contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz .

It is highly appreciated to hear so nice comments about our staff and our breakfast.

You can be sure that your impressions will motivate our team and we will try harder to meet the expectations of our guests.

We will looking forward to welcome you back in Novotel Madrid Puente de la Paz.

Sincerely

Itziar Payá
Assistant Manager

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Reviewed 16 June 2014

Very good htl.next to expressway.The area is a residential so theare are not shops wnd restaurants around but you can walk 5 min.to the metro station and in 10 min. you can be at the heart of Madrid.(Puerta del sol)Rooms are the classic Novotel rooms one big bed and a sofa.Breakfast is very good and pleady.Staff very helpful.There is a swimming pool which unfortunaly was closed during my stay.If you are a muslim the mosque is 2 min.away.

  • Stayed: June 2014, travelled with friends
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2  Thank Nikolaos R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this reviewResponded 8 July 2014

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,


Itziar Payá
Assistant Manager

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Reviewed 31 May 2014

I have stayed here several times due to it being walking distance from the client i visit which is why I stay here. The hotel is a bulk standard Novotel and a reliable and dependable if a little un-exciting choice in Madrid. Front desk were efficient and helpful.

The room was clean and functional and looked recently refurbished although I found the bed a little soft for my liking.

Wifi is free and I had a good connection from my room but my colleague had less luck with the connection in his room.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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1  Thank p750777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this reviewResponded 12 June 2014

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Itziar Payá
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Madrid Puente de la Paz

Address: Calle Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Green Hotel in Madrid
#102 Business Hotel in Madrid
#108 Family Hotel in Madrid
#141 Luxury Hotel in Madrid
Price Range: £56 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Madrid Puente de la Paz 4*
Number of rooms: 240
Official Description (provided by the hotel):
The Novotel Madrid Puente de la Paz is located in the heart of one of the major residential and business areas of the vibrant city of Madrid. 10 minutes from the airport and the Juan Carlos I exhibition grounds, this 4 star hotel is ideal for weekend escapes or holidays in Madrid. The hotel features 240 rooms, an outdoor swimming pool, a restaurant, a bar, six meeting rooms and parking. Ideal for families. ... more   less 
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Also Known As:
Novotel Madrid Puente De La Paz Hotel Madrid
Madrid Novotel

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