Hard to find positives on this one beyond solid location on Puerta Del Sol at an acceptable price and friendly staff at reception. When they are there. If the staff is one person and needs to leave the desk momentarily they literally lock you in the hotel until they return.
WiFi almost non existent and usually completely unavailable in the room. Some give up but one fellow seemed to succeed by dragging a chair near the stairwell.
Beds are tiny. Avoid if you are over 6 feet tall.
Many rooms overlook a smelly atrium where only garbage and hotel maintenance items are kept. This happens on all floors.
Buffet is advertised without a price making it appear included. It is not included and easily double in price to any cafe close to hotel. Having said that the buffet was adequate. However ours was dominated by a manager who dropped by to say hello and then we could not get him to leave.
They dart in your room to grab the towels even if it is hours before they clean it. If they clean it! Not always!
- Official Description (provided by the hotel):
- Stay with us and discover Madrid on foot. We are located in the heart of the city centre at Puerta del Sol. A short, pleasant walk will take you to the Prado Museum, Thyssen Museum, Royal Palace, Plaza Mayor and Royal Theatre. If you are coming for a trade fair or conference, we are located in the best connected spot of the city. After a full day in Madrid, you can rest in our pleasant, comfortable rooms with fully equipped bathrooms. If you have to work, you can use our free WIFI internet connection. Let us guide you in choosing the best restaurants, shows and events in town. ... more less
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- Also Known As:
- Moderno Hotel Madrid