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“good location but little else”
Review of Hotel Moderno

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Hotel Moderno
Ranked #85 of 443 Hotels in Madrid
Certificate of Excellence
Reviewed 19 March 2014

Hard to find positives on this one beyond solid location on Puerta Del Sol at an acceptable price and friendly staff at reception. When they are there. If the staff is one person and needs to leave the desk momentarily they literally lock you in the hotel until they return.

WiFi almost non existent and usually completely unavailable in the room. Some give up but one fellow seemed to succeed by dragging a chair near the stairwell.

Beds are tiny. Avoid if you are over 6 feet tall.

Many rooms overlook a smelly atrium where only garbage and hotel maintenance items are kept. This happens on all floors.

Buffet is advertised without a price making it appear included. It is not included and easily double in price to any cafe close to hotel. Having said that the buffet was adequate. However ours was dominated by a manager who dropped by to say hello and then we could not get him to leave.

They dart in your room to grab the towels even if it is hours before they clean it. If they clean it! Not always!

Room Tip: Low and not facing atrium
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  • Stayed: March 2014, travelled as a couple
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2  Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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311 - 317 of 1,250 reviews

Reviewed 12 March 2014

Perfect lively location just off the Puerta del Sol. Steps from Metro, shops, museums, restaurants and street activities. Quiet room.
Discomforts: small room, short bed, no view, rough towels, expensive breakfast 10e per person.
All in all good value.

Room Tip: Not sure if there are balcony rooms available, but the room may be noisier.
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  • Stayed: March 2014, travelled as a couple
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1  Thank Torontolady1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2014

Terrific location and great value for money. The room and ensuite were perfectly adequate. Staff were professional and helpful. Balcony in bedroom a bonus. Would stay here again.
The rooms were clean and had an old world feel. Metro station at front door and about thirty minutes to the airport
Anne Call an
N.Ireland

Room Tip: Room at back of hotel quiet.
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  • Stayed: March 2014, travelled with family
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Thank anne c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2014

My colleague and I stayed there for a week, while attending the Fitur trade show. The location is spectacular, just steps away from Puerta del Sol. The room is large and comfy, with good closet space, nice bathrobes and a great balcony. They offer a basic but good breakfast, good WiFi signal, the staff is extremely nice and helpful and overall, they are an excellent value at a very good price. We will be returning next year, for sure.

Room Tip: Our room (613) had a nice view to Puerta del Sol. With the windows closed, there was no noise at al...
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  • Stayed: January 2014, travelled on business
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2  Thank MaricruzPereira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2014

My husband and I recently spent 3 nights at this hotel. The location is great and the room was good. The price is fantastic! The desk staff was very helpful at all times.We loved the lobby on the first floor and the WiFi worked well.We would definitely stay there again.

  • Stayed: January 2014, travelled as a couple
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3  Thank JulieB11762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2014

The location right next door to Puerta del Sol metro station is fantastic. Being in the centre of a very busy part of town you would expect to be disturbed a bit at night, but this is not the case. Rooms are very comfortable and quiet. My usual problem with hotels is that it is either boiling hot or freezing cold. But the night we stayed was perfect temperature, The hotel is on Calle del Arenal. This used to be a very busy road with traffic, but now pedestrianized, which helps with safety if you happen to have children with you. The staff , particularly the young tall guy on reception is very helpful and friendly. We never had breakfast, but decided to try one of the many cafes within a minutes walk. Again all perfect. Definitely stay here again, in fact will be booking a small group (5 rooms) again later in the year.

  • Stayed: January 2014, travelled with friends
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4  Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

This hotel is located at the intersection of Calle del Arenal and Puerta del Sol, placing it in the heart of Madrid and convenient to everything. Our third floor room had a balcony overlooking the street, which is for pedestrians only, so we could enjoy the street action from our room. Bakeries, cafes, shops, department stores, the Metro, and the Renfe were all just steps from our door.

The room was adequate, with twin beds, a couple of chairs, nightstands, and a desk. The floors were hardwood, but the ceilings were high so we didn't hear noise from the room above. There was a double closet with built-in drawers and a safe. The bathroom was small, with a bathtub/shower, single sink, toilet, and bidet. The hairdryer required that you hold a button in the entire time that you are drying your hair. The linens were changed daily and the room was cleaned.

Our room was very hot, even with the the thermostat turned down to 5 degrees Celsius and the radiators turned off, so we slept with our balcony door open just a couple of inches and were comfortable, and we grew used to the party sounds from the street below. There are only three electrical outlets in the room: one on each side of the bed and one in the bathroom next to the hairdryer. You will need an adaptor for southern Europe if you bring chargers, etc. from the U.S. The room key card inserts into the wall as you enter to turn on the lights.

There is complementary coffee in the lobby and bottled water for purchase. The elevators are small, holding about three people. The lobby on the second floor is peaceful and furnished nicely. The front desk staff was friendly and made a dinner reservation for us. They also arranged airport transportation for us when we were leaving. We will stay here again!

Room Tip: Ask for a room with a balcony overlooking Calle del Arenal.
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  • Stayed: December 2013, travelled with family
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2  Thank Bulldog_Lover2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Moderno

Address: Calle Arenal 2, 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Airport Transportation
Hotel Style:
#49 Family Hotel in Madrid
#82 Business Hotel in Madrid
#131 Romantic Hotel in Madrid
Price Range: £71 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Moderno 3*
Number of rooms: 97
Official Description (provided by the hotel):
Stay with us and discover Madrid on foot. We are located in the heart of the city centre at Puerta del Sol. A short, pleasant walk will take you to the Prado Museum, Thyssen Museum, Royal Palace, Plaza Mayor and Royal Theatre. If you are coming for a trade fair or conference, we are located in the best connected spot of the city. After a full day in Madrid, you can rest in our pleasant, comfortable rooms with fully equipped bathrooms. If you have to work, you can use our free WIFI internet connection. Let us guide you in choosing the best restaurants, shows and events in town. ... more   less 
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Also Known As:
Moderno Hotel Madrid

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