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“Excelent location”
Review of Hotel Moderno

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Hotel Moderno
Ranked #78 of 435 Hotels in Madrid
Certificate of Excellence
Porto, Porto, Portugal
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excelent location”
Reviewed 25 July 2014 via mobile

If you are in the city for a short period of time, this is the place to stay because of it excelent location (a few meters from Plaza del sol) and good acessebility (metro, bus...). This is not a fancy hotel, but is clean and staff is helpful. Rooms are simple yet they serve the purpose perfectly. Good wi-fi connection. Would come back for sure. Compared to other hotels in town, good value for your money.

Stayed July 2014
Helpful?
Thank Teresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HtlModerno, Director de Relaciones con Clientes at Hotel Moderno, responded to this review, 30 July 2014
Dear Guest,

Thank you very much for your positive comments; we are glad that our hotel met your needs.

We will be pleased to attend you again (or any friends or relatives) in the future.

Best regards,

Rosángela Garoz
Quality and Customer Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,095 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
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English first
Vancouver, Canada
Level 4 Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 23 June 2014

Good size room. Some repair needed around balcony doors. Quiet in back room I had. Huge, very long bath and good size, although outdated, bathroom. Staff were okay. I always had to say hi first, and sometimes they did not even look up when I walked in and both were on the smartphones. However, when approached, they were always very helpful. The woman is especially kind. You can walk everywhere from here, palace on one side which was closed due to coronation, and the Prado on the other. Never had to take the metro. Shuttle cab driver was very nice and worked hard to get me out of town centre to the airport on coronation day. Shuttle is a nice car although they charged me 31 euros for the ride which the Expedia site has the shuttle at 26 euros.

Room Tip: Back rooms are quiet
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rhiannon5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HtlModerno, Director de Relaciones con Clientes at Hotel Moderno, responded to this review, 11 July 2014
Dear guest,

Thank you very much for your review; your feedback is very much appreciated as it helps us identify points where we may improve in order to provide the best possible experience for each of our guests. We regret to hear that the Reception staff were a little distracted when you passed by; we have already brought this matter to their attention and would like to apologize for this.

We are glad that you liked our central location as well as the size and quietness of your room.

We look forward to welcoming you back at Hotel Moderno if you return to Madrid.

Kind regards,

Rosángela Garoz
Quality and Customer Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotterdam, The Netherlands
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 June 2014

If you need a decent hotel in the city centre of Madrid this is a good choice. Not the best hotel around but the location is excellent. 5 minutes from Plaza Mayor and 2 minutes from a taxi stand. The photo's on their site look a lot better than the back-side room I had, but the room was OK. Even though sitting on a busy street the room was pretty quiet. The 'balcony' was not that much more than 10cm concrete though. Friendly staff.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lotsoftravel2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HtlModerno, Director de Relaciones con Clientes at Hotel Moderno, responded to this review, 23 June 2014
Dear guest,

Thank you very much for taking the time to write a review about our hotel; your feedback is very much appreciated. We regret to hear that you found the photos to be better than your room and apologize for this. We are glad that you liked our location, the quietness of the room as well as our staff.

We look forward to having the opportunity to welcome you again at Hotel Moderno.

Best regards,

Rosángela Garoz
Quality and Customer Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
Reviewed 15 June 2014

We recently stayed at the Hotel Moderno in Madrid. We were pleasantly surprised by the size of the room for a family of four. It was very comfortable room & cozy bedding. We loved the breakfast offerings every morning. Great selection of food items on the regular buffet plus you can order additional items. The hotel is in a great location (just steps off the puerto del sol square) was very convenient to metro. The restaurant recommendations were awesome. We look forward to a return visit.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reknay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HtlModerno, Director de Relaciones con Clientes at Hotel Moderno, responded to this review, 18 June 2014
Dear Guest,

Thank you very much for your positive comments; we are glad to hear that you were comfortable in your quadruple room and that everything was to your satisfaction.

It will certainly be a pleasure to attend you, or any friends or relatives, in the future.

Kind regards,

Rosángela Garoz
Quality and Customer Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chapel Hill, North Carolina
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 June 2014

This is my favorite hotel in Madrid because of the friendly service, the wonderful location, the excellent breakfast, the ready assistance and the people who have become friends over the years of my visits (employees stay for years which says it is a well managed hotel). I could not ask for a better experience anywhere in the world. I highly recommend this hotel and I will continue to go back time after time.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goroses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HtlModerno, Director de Relaciones con Clientes at Hotel Moderno, responded to this review, 18 June 2014
Dear Guest,

Thank you very much for such a lovely review! All the staff at Hotel Moderno are delighted with your friendly comments and, as a valued customer, we look forward to welcoming you again in the future.

Best regards,

Rosángela Garoz
Quality and Customer Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level 5 Contributor
78 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 10 June 2014

This hotel is a few steps from Puerta del Sol so very centrally located. The hotel was decent, no major setbacks. Staff was helpful and efficient but could smile a little more. The beds were comfortable enough and although on a busy street, the room we got was facing the back so we barely had any noise at night. Didn't have food at the hotel so no comments. The housekeeper came every day and cleaned up so bathroom was in OK. And it was OK because the drain for the shower was quite slow but there was an additional bathtub where you could also shower so it wasn't a serious problem. Not the normal toiletries you would find in a hotel but if you like sponges (shoe polish sponge?) and bags of tissue paper, you're in luck! And of course they have shower gel...

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manta888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HtlModerno, Director de Relaciones con Clientes at Hotel Moderno, responded to this review, 12 June 2014
Dear guest,

Thank you very much for sharing your experience; we really appreciate your positive comments about our central location and the quietness of the room.

We are sorry to hear that the drain in your shower was a little slow; our maintenance staff has already checked on this.

We look forward to having the opportunity to welcome you again at Hotel Moderno.

Kind regards,

Rosángela Garoz
Quality and Customer Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 4 Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 May 2014

This was a good hotel in a great location as people have mentioned previously. We paid extra before the trip to have a terrace and so the room was bigger than others, had a lovely bathroom and there were toiletries, robes etc. it was money well spent for the weather was lovely and after walking the city, the galleries etc it was great to come and relax in the sunshine on the terrace. The front desk even provided the corkscrew for our wine! The staff were accommodating, the breakfasts good and the rooms very clean. Next to the breakfast room was a comfortable lounge for guests to use with a TV room next to it.
I don't know why people say the lifts were small as there were two and they worked well enough! The restaurants nearby were good and the free walking tour from just outside the hotel in the square was brilliant to get to know parts of the city quickly. A word of advice would be to use the electric shutters to reduce the noise from revellers and city cleaners in the square. We didn't close them on the first night and paid for it in the night as noise woke us several times, even on the 6th floor, which I think was almost as high as you could be. Friends had a room near the lift which was noisy, we should have heeded advice from a previous reviewer and also the heating fans came on during the night making their room too warm. They didn't make a fuss but I am sure the staff would have sorted it out if they had. Overall a good choice, I wouldn't choose it again possibly as I would like to be in other parts of the city and see different sights but it was a very safe area to be in and I would recommend it to others.

Room Tip: A terrace was a great extra
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bow021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Moderno

Property: Hotel Moderno
Address: Calle Arenal 2, 28013 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Airport Transportation
Hotel Style:
#82 Business Hotel in Madrid
#95 Family Hotel in Madrid
#131 Romantic Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Moderno 3*
Number of rooms: 97
Official Description (provided by the hotel):
Stay with us and discover Madrid on foot. We are located in the heart of the city centre at Puerta del Sol. A short, pleasant walk will take you to the Prado Museum, Thyssen Museum, Royal Palace, Plaza Mayor and Royal Theatre. If you are coming for a trade fair or conference, we are located in the best connected spot of the city. After a full day in Madrid, you can rest in our pleasant, comfortable rooms with fully equipped bathrooms. If you have to work, you can use our free WIFI internet connection. Let us guide you in choosing the best restaurants, shows and events in town. ... more   less 
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Also Known As:
Moderno Hotel Madrid

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