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“Great hotel, excellent location”

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Hotel Catalonia Plaza Mayor
Ranked #41 of 443 Hotels in Madrid
Certificate of Excellence
Reviewed 7 June 2014

Stayed at this hotel for 6 nights staying in a suite. It was on the top floor (floor 6) with windows that open but are up high so there are no views. Upon entry of the room, you have about 6 shelves for clothes etc, a lounge area with a 2 seater couch, ottoman, coffee table, lamps, rug and an area to put your suitcase. You also have a folding case stand for another suitcase. Bedroom consists of a king bed, writing desk, lounge chair and wardrobe with shelves. The bed was very comfortable. The bathroom was floor to ceiling tiles, single vanity and a very large shower with rain head and separate hand held shower spray. Each night there is turn down service where you receive a chocolate and a bottle of water. The hotel staff are very friendly and always ready to give advice on where to eat, shop and sightsee. The hotel is in a great location with shops, subway, restaurants, tapas bars, supermarket and the main train station within walking distance. Some bad points, not necessary negative, of this hotel: 1/ the bar fridge is not very cold, 2/ the shower lacks detail cleaning. Breakfast - food is vast consisting all the standards you get in every hotel these days, BUT, the hot food was not hot, it was luke warm and not plentiful, to get a pot of tea you need to get hot water from the coffee machine which takes ages. Asking the breakfast staff to get hot water from the kitchen was a bit of a chore. We mentioned this at reception and the following morning at breakfast was totally different. Food was hot and plentiful, we were asked if we would like a pot of tea and it was not just us with this service it was all guests - a nice change and the way it should be. Apart from these minor issues, I would recommend this hotel if you are wishing to travel to Madrid.

  • Stayed: May 2014, travelled as a couple
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2  Thank Jenny0401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manel R, Director General at Hotel Catalonia Plaza Mayor, responded to this reviewResponded 23 October 2014

Dear guest,

Thank you very much for choosing our hotel and of course for your extremely kind review.
We are pleased to know that you enjoyed your visit and every single detail.
That´s our goal, to improve every day with an exelent service and sharing your experience with us , believe us , is very helpful.


We look forward to seeing you again very soon.
Best regards from Madrid

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275 - 281 of 1,140 reviews

Reviewed 26 May 2014

Spent one night here on business. The location is excellent, close to the Hotel Me and an easy walk to the museums. The neighbourhood has numerous small places to eat and drink and there seems to be a lot of local nightlife.

Check in was excellent: very efficient and very helpful with directions, maps etc. The breakfast was fine covering most tastes, although cereals were a little limited. The bedrooms were large, well furnished, comfortable and came with free wifi. My only criticism would be that it was clinical / soulless but they serve their purpose perfectly.

Overall an excellent choice of higher quality hotel. I would happily recommend it.

  • Stayed: May 2014, travelled on business
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1  Thank Anon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manel R, Director General at Hotel Catalonia Plaza Mayor, responded to this reviewResponded 23 October 2014

Dear customer,

First of all, we want to thank your kindness for sharing your opinion with all the Trip Advisor community,my
team and I are very satisfied because of we have met your expectations.

We are glad to check that the hotel was pleasant and we hope that we will be your hotel reference in Madrid
Thank you again from the whole hotel

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Reviewed 23 May 2014

  • Stayed: May 2014, travelled solo
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Review collected in partnership with Easytobook.com
1  Thank Richard H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Manel R, Director General at Hotel Catalonia Plaza Mayor, responded to this reviewResponded 24 June 2014

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Reviewed 19 May 2014

Stayed here for one week. Room was very nice, the free Wi-Fi worked great and the complimentary breakfast was outstanding. The staff was very helpful and the location for walking in the center of Madrid could not have been better. The price was very reasonable for what you get. I highly recommend this hotel.

  • Stayed: May 2014, travelled on business
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Thank jlafla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PZAMAYOR, Director General at Hotel Catalonia Plaza Mayor, responded to this reviewResponded 12 May 2016

Dear customer,
First of all, we want to thank your kindness for sharing your opinion with all the Trip Advisor community,
We would like to inform you that we included a new service in the price which is the Tea Time, that means that you have snacks, sandwiches, coffee , tea and juice complimentary during the afternoons from five to eight.
We are glad to check that the hotel was pleasant and we hope that we will be your hotel reference in Madrid
Thank you again from the whole hotel,

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Reviewed 14 May 2014

Hotel Catalonia Plaza Mayor is a member of Hotels Catalonia family, and that may be a reason why it seems to lack personal style. However, if you're looking for a fine hotel in the center of Madrid, it's a clever choice.

1) Location - central, close to the Atocha railway station, Sol, Plaza Mayor (more to Sol, actually), the royal palace, Prado, etc - almost all places of interest are within reach on foot. Nearest metro station - Anton Martin.
2) Rooms - big enough and new, very tidy. May look too 'sterile' and faceless, though. WiFi is available.
3) Staff - helpful, English-speaking, professional and friendly.

All things considered, that was a pleasant stay.

  • Stayed: September 2013, travelled solo
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1  Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PZAMAYOR, Director General at Hotel Catalonia Plaza Mayor, responded to this reviewResponded 12 May 2016

Dear guest,
Thank you very much for choosing our hotel and of course for your extremely kind review.
We are pleased to know that you enjoyed the servicies that we offered you and we appreciate your positive words about our team.
We look forward to seeing you again very soon.
Best regards from Madrid

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Reviewed 6 May 2014

This hotel is located in a lovely part of Madrid. Lots of small places to drink and eat. Small streets and lots of local life.
This is not a fancy hotel, but you get what you need and the room we had was very quiet and quite large.
The breakfast is nothing but fantastic, a bit expensive though.

Room Tip: Ask for a room away from the street.
See more room tips
  • Stayed: April 2014, travelled with friends
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Thank Perhof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PZAMAYOR, Director General at Hotel Catalonia Plaza Mayor, responded to this reviewResponded 12 May 2016

Dear customer,
First of all, we want to thank your kindness for sharing your opinion with all the Trip Advisor community,
As you well highlight, our hotel has a very good location in the center of Madrid, you can walk to museums, the Main Square, Puerta del Sol, Royal Palace.... There are 20 minutes more or less walking from here.
We invite you to taste our breakfast buffet deluxe in your next stay with us, You are going to enjoy it.
Once again, thank you and we hope to see you soon,
Best wishes

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Reviewed 2 May 2014

This hotel is in an excellent position near the centre. The reception staff are friendly and helpful. Our room has a king-size bed, good air conditioning and an excellent bathroom with a first class shower ( but no bath) and big fluffy towels. The security safe is easy to use and big enough. It is very quiet! There is no ironing board. The refrigerator is full of goodies leaving little room for our use, but sadly that seems to be standard.
The only big demerit is the breakfast which is a standard charge of €19 per head! for a very average buffet breakfast. A room service continental breakfast is the same price. We walked up the road to a bakery "La Rollerie" where we had real croissants and good coffee for much less.

  • Stayed: May 2014, travelled as a couple
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Thank 31EdwardB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PZAMAYOR, Director General at Hotel Catalonia Plaza Mayor, responded to this reviewResponded 12 May 2016

Dear customer,
Thank you colaborating with your time in writing this lines,
My team and I are very satisfied because of we have met your expectations.
We would like to invite you to taste our new service in the hotel, Tea Time. During the afternoons from five to eigth our guests can enjoy some sandwich and snacks, coffee, juices and teas. This service is totally free of charge for our guests.
We look forward to seeing you again very soon.
Best regards from Madrid

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Catalonia Plaza Mayor

Address: Calle Atocha 36, 28012 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #41 of 443 Hotels in Madrid
Price Range: £86 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Catalonia Plaza Mayor 4*
Number of rooms: 82
Official Description (provided by the hotel):
Located in the center of Madrid and inaugurated in February 2011, very close to the Plaza Mayor and the emblematic Puerta de Sol, Catalonia Plaza Mayor is located in the best cultural and commercial area of ​​the city. You can walk to the main museums (El Prado, Reina Sofia, Thyssen Bornemisza), theaters, bars and the main shopping area of ​​the capital. It also offers free Wi-Fi, a gym, jacuzzi, free tea time service, snack bar cafe and restaurant for conventions and events. ... more   less 
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