During the course of our ten weeks in Spain we stayed in eight different apartments in seven different towns. We stayed in this apartment for 28 days, so we really got to evaluate its good and bad points, and there were plenty of both. The photos shown fairly represent the apartment, although the second couch has deteriorated and now has a cover on it to hide its cracking and shedding exterior. We never opened it to examine what the mattress looked like. The description in the title as LUX, which we assume means luxurious, is not, in our opinion, correct.
The Good: The apartment is spacious and the lighting, both natural and electric, is good. The location of the bedroom, away from the street, keeps it quiet, despite the downstairs bar and the activity on Plaza de Las Comendadoras. The large dining room table is comfortable for laying out maps and using laptops. We had excellent WIFI throughout our stay (it stopped working once and the apartment manager responded immediately and got it working again). Plenty of electric outlets. Nice kitchen, with good appliances. Comfortable bed, although it is very low to the ground. The location is excellent, set in the Malasana neighborhood, full of great restaurants and sidewalk cafes, lots of street art (although you might find the amount of graffiti a bit creepy), activities at the Conde Duque community center, and close to both the Plaza de Las Comendadoras (across the street) and Plaza del Dos de Mayo, which is the center of neighborhood activity. Three Metro stations are reasonably close, making access to all of Madrid convenient. Several grocery stores are within easy walking distance.
The Bad: The person who greets guests has to take a train into the city to meet you, and he seems to resent this. This was by far the least warm welcome we got anywhere. There were several deficiencies that should have been corrected before we arrived. A wheel was missing from the desk chair, which made it unusable. The silver button on the flushing mechanism on the toilet was missing, so we improvised a way to flush it without one. The toilet seat was loose. The shelf under the mirror over the bathroom sink was gone, and the shelf in the shower was slanted down enough that objects could not be set on it without falling off. We did not notify the manager about these things while we were there because we did not want to be interrupted during our stay with people coming in to fix them. Also, it would not be possible to miss these deficiencies when cleaning the apartment--these things should have been taken care of before our arrival. This was the only place in Spain that did not provide laundry soap, nor was hand soap provided as is customary. We bought both and left plenty for the next guests. There were also no paper towels or napkins, which sometimes are provided and sometimes not. Every single bowl in the kitchen was chipped, and many of the pots and pans and dishes were unclean. The closet, which is advertised as large, is indeed large, but full of the owner or manager’s equipment, like a large paint can, old sheets for beds that are not there, and old stained pillows. For our month-long stay we managed to find a second set of sheets and towels among the boxes in the closet.
Overall we found the apartment to be adequate, and we really liked the location and neighborhood. But we would not recommend to our friends to book this apartment.