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“Great hotel, great location, world class breakfast.”
Review of Cason del Tormes

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Cason del Tormes
Ranked #156 of 435 Hotels in Madrid
Bucharest, Romania
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great hotel, great location, world class breakfast.”
Reviewed 14 April 2013

I stayed here for a few days while in Madrid on my own. I was waiting in Madrid for my gorgeous, beautiful girlfriend, Tiny, to return to Madrid from Malaga where she was sunning herself and enjoying the seaside with Abu Maria.

The room I chose was a smoking room. It smelled pretty bad, like stale smoke. I never expected that to be fair as normally their is a suitably powerful extractor fan to draw the pungent stench of the tobacco out of the room, but this was the only drawback of my stay there.

I openly admit to abusing the breakfast buffet. It was eat all you can and I am famous as a man who can eat two or three full breakfasts in one sitting. I would arrive early to the buffet, stuff my fat face with Spanish Omlette (it was great but not as nice as the ones Tiny makes) and all manner of cold cuts of ham, cheese, cereals and cakes. I would eat and eat and eat some more, drawing strange looks from the other guests who must have thought I was a greedy, over-indulgent slob. I couldn't help myself, the food was sooooooo good!!

The staff were lovely and in particular the little South American chica who kept refilling the chocolate croissant plate in the breakfast hall as I shoved them in my mouth like nobody's business.

I would definitely stay here again, but not in a smoking room. In future I would just pop out onto the main street and have a fly fag and then go back inside.

Again, the breakfast was amazing and the location of the hotel was excellent, walking distance to Grand Via and that "Sol" place which I really liked.

Room Tip: Avoid the smokers rooms. The smell of stale smoke.
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  • Stayed August 2012, travelled solo
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Helpful?
2 Thank JF-RMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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637 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
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beijing
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 April 2013

Pro: good location, just 50 meters away from Metro. Hotel staffs are nice. The reception guy is very humourous. I like him. He is the best receptionist at the hotel during my trip. Many resturants and super markets around.
Con: price is a little high but good location you cannot complain to much. the shower pressure is low.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RyanJ217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wales
Level 5 Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 February 2013

Would highly recommend this hotel if you are ever staying in Madrid. Good location very close to Plaza de Espana, streets in vicinity a little run down and the view of concrete wall did not impress but apart from that we only have positives to share. Nice, clean and fairly spacious room with a stylish bathroom. Our lights kept tripping out and staff were very obliging and professional in dealing with this particular issue. Breakfast was of a high standard,and there was something for everyone. Ok, it wasn't quiet but remeber you are in a lively city!

  • Stayed March 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank felipej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANTONIO R, Gerente at Cason del Tormes, responded to this review, 15 March 2013
Dear client: We thank you very much for the description of your experience in our
hotel. Your feedback about location, cleanliness, room and treatment is the best
incentive, not only for the management, but also for the hotel staff. Our most important
purpose is making of your stay an unforgettable experience. We hope welcome you
again in your next visit to Madrid. Thank you for choosing Cason del Tormes Hotel.
Sincerely. Antonio Rodriguez. Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
EastCoast
Level 6 Contributor
133 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 16 January 2013

I recommend this hotel with the caution that the street is really unattractive – our window faced several poorly maintained and perhaps on abandoned building. That said, the street did not feel unsafe, and the hotel is just a few short blocks from the Plaza de Espana and the Royal Palace. The rooms are tidy and clean, the beds comfortable and the hotel is well maintained with new upholstery in many of the public places. The staff was really helpful and accommodating, most of our fellow guests were European, and the breakfast was an impressive spread. The only negative was that they used an automatic coffee machine, probably with instant coffee; after two weeks of super strong, wonderful coffee, this was a let-down.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank OnOurWay038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
venray
Level 6 Contributor
151 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 18 October 2012

Cason del Tormes is a very nice hotel, very well maintained and clean and certainly worth the 3 stars. In the morning you can enjoy an extensive breakfast with fruits, cerials, several kinds of bread, cheese, ham, eggs and some typical spanish items. The rooms are nicely decorated and have a nice and modern bathroom with shower. The beds are very good.
The street where the hotel is located looks a little bit "funny" (some old, unused buildings on the other side of the street) but the hotel building and entrance is absolutely good looking.
The hotel is very close to the Plaza de Espana and to the start of the Gran Via as well as the Palacio Real and the Calle Mayor and Plaza Mayor. There is even a T.G.I.F. restaurant nearby.

Room Tip: apparently there are different types of rooms. You should ask.
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  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank otten4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stirling, Scotland
Level 5 Contributor
76 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 29 September 2012

We chose this hotel as a base for our first visit to Madrid, based on the recommendations of other TripAdvisor members - unfortunately we can't confirm all of their positive comments.

Basically the hotel's main plus point, the central location, is also its downfall. Yes, it is on a normally quiet side street just off Plaza de Espana and Gran Via but some of the surrounding buildings are quite run down and the approach to the front door could not be described as welcoming. In particular, the building directly opposite, which our bedroom window looked across to, had obviously been derelict for some time, given the extent of the graffiti and the lack of any unbroken windows.

None of this was more than a relatively minor inconvenience, until just after 3am on the final night of our stay, when we were wakened by what can only be described as a riot directly outside the hotel. The resultant shouting and banging continued unabated for almost 4 hours and, from the confines of our first floor room, all sounded quite threatening. By the time we left the hotel at 10 o'clock the next morning the police had arrived in force (4 squad cars and more than 10 officers) and had lined up what we can only assume were the minority of the suspects that they had been able to catch - but by then the damage had been done.

When we were checking out from the hotel, the reception staff admitted that this had happened before and said that it seemed to start when the local bars and nightclubs closed and their customers simply continued what was described to us as "the happy holiday" in the streets and, in particular, in the derelict building across from the hotel. So, rather than tackle this known problem, the local businesses and the police have obviously decided that its best just to let things runs their course and clear up the debris in the morning. In spite of this, and the distress which it had caused us, no offer of any compensation or discount was suggested.

Up to that point, our visit had been (almost) trouble free. The room itself was a good size and offered a comfortable double bed (not just two twins pushed together). The bathroom was well equipped including a good-sized shower cubicle. The aircon was quiet and efficient. The self-service breakfast provided us with sufficient choices to start the day well - the fresh melon slices became a particular favourite.

Our only other issue (minor in comparison to the riot) had been an inconvenience rather than anything else, but could still have been dealt with better. You might have thought that, with Spain having invented the custom of 'siesta', rooms would be made up early in the day to allow weary sight-seers the option of a nap in the afternoon to set themselves up for the evening's activities. Not so - or at least not necessarily so at this hotel (in spite of having left the 'please make up my room' sign on the door knob). The problem, which only occurred once during our four day stay, was reasonably quickly dealt with by the reception staff, but the heat (quite literally) could have been taken out of the situation by the offer of a complimentary cold drink from the bar, where we were asked to wait while our room was being prepared. Further customer service training required I'm afraid.

In summary then, the hotel is probably only slightly better than average and the disturbances during our final night mean than we couldn't recommend it to others until the local neighbourhood problems have been resolved.

  • Stayed September 2012, travelled as a couple
    • Value
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Helpful?
Thank gvh67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris
Level 6 Contributor
117 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 25 September 2012

There is nothing much wrong with this hotel, though the Plaza de Espana is not very alluring. There is a nice cidreria on the corner. It was the most expensive hotel we stayed in Spain (100€ a night for a single). The rooms had no fridge, minibar and even if the street is a backwater it is still pretty noisy: there was a big police bust opposite one morning, maybe linked to building that appears squatted. Breakfast adequate. Having stayed earlier at the Ganivet for much less I would not go back here. Free wifi.

  • Stayed September 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pantagruelParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cason del Tormes

Property: Cason del Tormes
Address: Calle del Rio 7, 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro
Amenities:
Room Service Wheelchair access
Hotel Style:
#108 Romantic Hotel in Madrid
#114 Family Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cason del Tormes 3*
Number of rooms: 63
Reservation Options:
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Also Known As:
Cason Del Tormes Madrid

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