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“Superb hotel!”
Review of Hotel Atlantico

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Hotel Atlantico
Ranked #22 of 438 Hotels in Madrid
Certificate of Excellence
Reviewed 2 May 2012

Booked this weekend as a package through Exepdia. Spotlessly clean lobby/foyer area with very friendly reception staff. Our room was lovely - quite large with a huge bathroom. Slippers and dressing gowns provided. Booked the buffet breakfast which was typically continental but good. The 9th floor bar is amazing and we were able to go out on the roof terrace for a little while before the weather changed (rain, rain and more rain!) All tea/coffee was complimentary in the bar area and alcoholic drinks were reasonably priced. I would definately recommend this hotel for a city break and will come here again hopefully in the weather you expext in Madrid!!

Room Tip: Outward facing rooms are noisy as they overlook the busy main road
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  • Stayed: May 2012, travelled with friends
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2  Thank seansgirl13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this reviewResponded 6 May 2012

Dear Guest.

Thank you for your Tripadvisor review, it is appreciated.

I am pleased you enjoyed your stay with us and you liked our amenties, breakfast, bar and terraces, cleanliness and room. I and my staff appreciate your kind words and recommendation.

We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Hotel Atlántico.

Faithfully yours.
Eva García

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1,628 - 1,634 of 3,462 reviews

Reviewed 1 May 2012

We stayed at the Hotel Atlantico for three nights the last week of April while in Madrid. We arrived in the morning from a trans-Atlantic flight and were happy that we could be provided our room immediately. The check-in was hassle free and we found our 3rd floor room clean with everything we would need though a little small. We went out into the city to begin exploring and to try to recover from jet-lag and returned to the hotel at 4 PM to take a nap before dinner. Unfortunately, the hotel is undergoing renovations and they happened to be working on the 4th floor during our stay and that afternoon were laying hardwood floors in the room directly above us. After an hour of banging, I inquired at the front desk about the noise and was told that the constructions would occur every day that week until 7 PM. I returned to the room and tried to sleep but the banging was too much so decided to run out and find a snack and soda to bring back to the room. The front desk then offered to move us to a superior room on the 7th floor. That room was very nice and I applaud the hotel for taking the initiative. The room was very quiet. We enjoyed the bar of the 8th floor each night and found hotel's location on the Grand Via perfect for exploring Madrid. We would give a better rating of there was not the issue of the reconstruction. Ensure you are not near it if you book here.

  • Stayed: April 2012, travelled as a couple
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5  Thank ricknbalt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this reviewResponded 6 May 2012

Dear Guest.

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations because the noise. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that our staff was able to properly manage the situation with the new room on the 7th floor.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Eva Garcia

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Reviewed 30 April 2012

Just come back from Madrid and am missing it already. The hotel is in an excellent location and is immaculately clean. The room we had was lovely and spacious with a beautiful bathroom. The bar on the 9th floor is amazing and you must visit the terrace on the roof and go up into the "loft" where there is an excellent view of the city. Every singke member of staff was polite, smiley and friendly. Thoroughly recommended.

  • Stayed: April 2012, travelled as a couple
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Thank petalangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this reviewResponded 6 May 2012

Dear Client.
Thank you so much for your wonderful feedback following your recent stay with us in April.
I am always most reassured to read that it's our personal and friendly service that is most appreciated so thank you for mentioning this. We do appreciate all the great comment about our location, cleaning, room and the 9th floor.

We very much look forward to welcoming you back again very soon we hope to the Hotel Atlantico.
Kind regards,
Eva García

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Reviewed 29 April 2012

good location, very helpful staff...good value breakfast..overall very nice hotel for our stay...Only drawback was a noisy neighbor, no fault of the hotel

  • Stayed: April 2012, travelled as a couple
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1  Thank fourtrinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 June 2014

Good morning Jennifer_in_PDX.

Thank you for your review. We are happy to hear your stay was convenient and comfortable. We are very pleased that you found the location to be easy access to all areas of Madrid. I hope you come back again to the Hotel Atlantico in order to provide you a room of your liking, without flower decoration!

Until then, I wish you a happy day.

Kind regards,
Eva Garcia
Assistant Director

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Reviewed 27 April 2012

I read the reviews of the Hotel Atlantico and decided to book it in my trip to Madrid. I have stayed in other 4* star hotels, but this one exceeded my expectation. The location of the hotel is great at the Gran Via. Near every attraction!!! Milagros, Camelo and Frutos at the lobby were super friendly and helpful with all my questions. Great team!!! Congratulations!!! The rooms were perfect!!! Breakfast delicious!!! So, if you are planning a trip to Madrid, don't hesitate and book the Atlantic hotel that you won't be dissapointed!!!!

  • Stayed: March 2012, travelled with friends
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1  Thank nina54_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this reviewResponded 6 May 2012

Thank you for your review it is appreciated.

Good Morning.

I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid. It is very glad to hear the hotel exceeded your expectations.

Please rest assured all guest comments are shared with team members. We also acknowledge colleagues who have been highlighted by guests for the outstanding service.

Thank you again and we do look forward to having you stay once again in the near future.

Yours sincerely,
Eva García

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Reviewed 27 April 2012

My wife and I stayed at Hotel Atlantico between March 28th and April 3rd. The hotel is very nice, comfortable, clean and elegant. The location can't be better. Close to all tourist attractions and shopping. Breakfast very good. The staff is very friendly and the service is excellent.

Room Tip: If you are used to open window, and don't like street noise, don't take the side of the stre...
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  • Stayed: April 2012, travelled as a couple
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2  Thank JosephW_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this reviewResponded 6 May 2012

Dear Sir, Madame.
Thank you for telling us about your recent stay at the Hotel Atlantico. I'm delighted that you and your wife enjoyed our location directly in Gran Via street, only to a few minutes from the main sights of the city. I am most pleased of all though that you enjoyed our service which is what we work hardest at. Thank you also for your comments about the room and breakfast.
We very much look forward to welcoming you soon.
Warmest Regards,
Eva García

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Reviewed 27 April 2012

My wife and I stayed at Hotel Atlantico Madrid in March 2012. The hotel itself is in a beautiful restored building typical of the type of architecture the Gran Via is known for. I give credit to the owners for maintaining it so beautifully. The hotel is located just across from Callao Metro and Plaza Callao. Be aware that this can be a dangerous area, so watch your wallet. It is really in the heart of the action, near many shopping stores such as Zara, H&M, Sephora, Nike, Pull and Bear, and El Corte Ingles, etc. Yes, we do a lot of shopping! We booked a superior room, and I asked for a balcony overlooking the Gran Via. It was noisy, particularly during the national strike on March 29, but it didn't bother me since we had such a spectacular view of the Gran Via. We were pleased with the room. It was not large, but very clean, particularly the bathroom. The bathroom had a hair dryer and all the typical hotel amenities like soap, shampoo, body lotion, shower cap, sewing kit, etc. restocked daily. The room was also cleaned daily. The bed was adequate for Europe. Each room has a thermostat so you can control the temperature. The room had a mini-bar, but we did not purchase anything. There was no coffee-maker, clock, or radio, There were slippers and use of bath robes, iron and ironing board. Breakfast buffet was not included. It had a good selection of hot and cold items for 9 Euros. There was a rooftop level bar, terrace and tv lounges, which we enjoyed. Carmen, the bartender hostess, is friendly and a pleasure to deal with. There is also free internet use, which we really appreciated to check our email, The front desk staff were courteous, professional and helpful. There is a shuttle bus to the airport, but we were leaving too early to use it. The front desk arranged a taxi to pick us up early in the morning. Unfortunately, the hotel does not have their own shuttle bus to pick you up at the airport, like some hotels in North America, where someone waits for you with a sign at the airport. (Warning: Don't take the Metro from the airport. You will be a target for pickpockets.)
Overall, we had no complaints. We were very satisfied with this hotel in terms of location, comfort, staff, cleanliness, and value. Thank you!

Room Tip: If quietness is important to you, ask for a quiet back room, but no view. If a nice view of the Gran...
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  • Stayed: March 2012, travelled as a couple
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4  Thank StarDeluxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this reviewResponded 6 May 2012

Dear Sir, Madame.

Thank you for your detailed review of The Hotel Atlantico. I am very pleased to hear you and your wife had a nice stay with us..We do appreciate all the great comments.I am happy that you enjoyed our central location with all its wonderful attractions.

I am delighted to read that Carmen took such good care of you during her stay. She was delighted to read your comment as she does really go out of her way to make sure all our guests have a wonderful time.

I sincerely hope we will be able to welcome you back to Hotel Atlantico again soon.

Kindest regards,
Eva García

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Additional Information about Hotel Atlantico

Address: Gran Via 38, 28013 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Malasana
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Madrid
#7 Family Hotel in Madrid
#17 Luxury Hotel in Madrid
#46 Business Hotel in Madrid
Price Range: £104 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Atlantico 4*
Number of rooms: 109
Official Description (provided by the hotel):
Hotel Atlantico offers air-conditioned rooms with free Wi-Fi. The hotel has 2 terraces with panoramic views of the city. Rooms are soundproofed and feature a classic decor. Each one has flat-screen satellite TV, a safe, minibar, ironing facilities and a private bathroom. Atlantico Hotel has an elegant cafe-bar and a daily buffet breakfast. In the area you will find a wide range of shops and dining options. Chueca District is 500 metres away and has a lively nightlife. Staff at the 24-hour reception can offer tourist information, and luggage storage is available. A free transfer to the hotel from Madrid’s Barajas Airport is offered. ... more   less 
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Also Known As:
Atlantico Hotel
Hotel Atlantico Madrid Centro
Hotel Atlantico Gran Via Madrid

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