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Hotel Atlantico
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Reviews (3,554)
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2,360
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All reviewstop floorgreat hotelrooftop barelectric shutterscallao metro stationsuperior roomwithin walking distanceeuros per personstreet noisetwo sinksplaza mayorexcellent locationbusiness centercentral locationcorner roomsmall balconyroyal palace
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Reviewed 24 April 2014

We recently stayed in a deluxe room which was very clean and comfortable, with a massive bathroom. On the downside, the small window looked out towards the very small back yard of the hotel, but the upside was no noise. The housekeeping staff were excellent, with a turn down service that provided a little bit of luxury. The main reception staff were polite, but perhaps a little aloof, which is something I think they need to improve on as it they are effectively the 'face' of the hotel. That said, the staff in the upstairs lounge were a delight and really made you feel welcome. The hotel was centrally located, within easy walking distance of numerous bars, restaurants and shops. It felt safe walking about both during the day and also at night. The bus tour stop is very close to the hotel and there are numerous choices for breakfast, if you don't want to eat in the hotel. A big plus is the rooftop terrace and connecting lounge. A great place to unwind with a coffee or a drink after a hard day's sightseeing and great views of the Gran Via and beyond. We used the hotel's bus service from the hotel back to the airport which cost €8 each and got us there with minimum fuss. We will definitely stay here again when we are back in Madrid.

Room Tip: Worth paying a little extra for a deluxe room on a higher floor
  • Stayed: March 2014, travelled as a couple
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Thank belfastgirl007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 April 2014

Dear belfastgirl007.

First of all thank you for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit.

Best regards.
Eva Garcia
Assistant Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

The hotel was clean, comfortable and in a really good location to access the centre of the city, as well as being very close to a metro station. We actually used the metro to get from the airport to the hotel, we had to change a few times but it was easy to follow and only cost us 5 euros each.

The hotel has a fairly small lobby area but our room was well appointed with a lovely adjoining marble bathroom. There is a great roof terrace with a bar with some lovely views over Madrid.The staff in reception were quiet and efficient, as well as being very helpful with advice.

We loved Madrid, the weather was gorgeous, there are plenty of interesting buildings and sights to look at, we visited three really good art galleries and went to the Royal Palace which is free to EU citizens after 6 o clock, well worth a visit. There are lots of good places to eat and drink in the city, although as in all main cities it is better to try and avoid the main squares which attract tourist prices.

The hotel is in an ideal location to access all of these places either on foot, by metro or by using one of the two routes, which incidentally are interchangeable, on one of the open top buses. We had a really good time and we would definitely recommend the Hotel Atlantico as somewhere to stay and enjoy Madrid. Great!

Room Tip: We were on the sixth floor, which seemed to be high enough to avoid most of the noise from the roads and people in the streets below.
  • Stayed: April 2014, travelled as a couple
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1  Thank LindaRSwansea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 April 2014

Dear LindaRSwansea.

Reading such a wonderful report of our service and facilities is a real pleasure.! I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid. Your mention about the hotel staff is also greatly appreciated. Thank you again and we do look forward to having you stay once again in the near future.

Yours sincerely,
Eva Garcua
Assistant Director

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Reviewed 23 April 2014

We recently stayed at the Hotel Atlantico and after reading the many raving Trip Advisor reviews had high expectations some of which were met. The location of the hotel is central to many of Madrid's main attractions. The rooms were immaculate and the housekeeping staff did a fantastic job of maintaining the hotel. Thanks to the window shades we did not hear much of the traffic on Gran Via, but could hear people talking in adjacent rooms and were also awakened by what felt like the constant slamming of doors by other guests. I found the staff at the front desk to be average, indifferent to our questions and not very helpful at providing recommendations on nearby restaurants, events and attractions. The hotel would probably benefit from having a concierge who was familiar with these items and could provide appropriate recommendations.

  • Stayed: April 2014, travelled as a couple
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1  Thank DryHeat2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 April 2014

Dear DryHeat2010.

We would like to thank you very much for taking the time to give us a feedback on your recent stay at Hotel Atlántico. We deeply apologize for the inconveniences you experienced during your stay regarding the interior noise. But most of all I apologize because the concierge did not met your expectations to give a solution to this problem. I have already informed to all the Front Desk Staff, about your complaint in order to solve this matter and that such incidents do not occur anymore in the future. Thanks a lot to help us to improve our services for our guests.

I hope you can give us another chance and we can accommodate you again on your next visit to Madrid.

Best regards,
Eva Garcia
Assistant Director

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Reviewed 23 April 2014

My boyfriend and I have recently returned from a lovely trip away to Madrid and Barcelona. Hotel Atlantico is lovely! We had a room facing the Gran Via (which some people have complained about I noticed) so I was expecting it to not be very good with regards to road noise. We personally LOVED our room location. Although it was on the road it did not wake us up in the night and the electric shutters shut out most of the noise anyway. The decor wasn't quite to our taste but I still thought it was pretty. The bed was super comfy and the bathroom was nice and spacious. The staff were all GREAT and really helpful. On our last night there we went to the rooftop terrace where there is a lovely bar with great views. The barman was also really great and deserves a compliment. On the last day our flight home wasn't until 8pm - we were able to leave our luggage in the hotel all day and they also offer a bus service to the airport for a few euros if you didn't fancy the metro (although the metro isn't too stressful, even with luggage!) Overall we had a lovely stay here and I really recommend this hotel for anyone who wants a good value hotel with great views and is in a brill location. Thanks for a lovely stay! :)

  • Stayed: April 2014, travelled as a couple
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Thank Hannah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 April 2014

Dear Hannah P.

Thank you very much for your great feedback, it really means a lot for our team and is much appreciated. We are more than pleased to hear that you and your boyfriend enjoyed your stay with us and we look forward to the pleasure of welcoming you back to Hotel Atlántico.

Warmest regards,
Eva Garcia
Assistant Director

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Reviewed 22 April 2014

While visiting Madrid for our 1-year anniversary, my husband and I stayed at Hotel Atlantico per a recommendation from my co-worker. We truly loved our stay. The hotel is small but very quaint. The hotel staff was professional, courteous and endured our "not so great" Spanish. Our room was rather large and exceptionally clean with an excellent view of Gran Via.

What we enjoyed the most about the hotel was the beautiful terrace with bar. We went up there every evening and enjoyed the view and the company. I would definitely recommend this hotel and if and when we travel back to Madrid, this hotel will be at the top of the list.

  • Stayed: April 2014, travelled as a couple
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Thank Demarcia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 April 2014

Dear Demarcia B.

Thank you for your Tripadvisor review, it is appreciated.I am pleased you enjoyed your stay with us because the professionalism of staff, cleanliness, size of the rooms and especially because our nice terrace with panoramic views. Thank you again and we look forward to welcoming your return.

Yours sincerely,
Eva Garcia
Assistant Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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