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“Absolutely wonderful!”
Review of Hotel Atlantico

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Hotel Atlantico
Ranked #21 of 436 Hotels in Madrid
Certificate of Excellence
Toronto, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Absolutely wonderful!”
Reviewed 12 July 2014 via mobile

The Hotel Atlantico, Madrid on the Grand Via is first class! Our room was immaculate and the service outstanding. The hotel staff were very warm, friendly and helpful. Javiar at reception spoke English perfectly. He always had a welcome smile and nod for guests and paid great attention to details to ensure a good experience for us as guests of the hotel. He went out of his way to personally drop postcards in the mail for me to ensure they got deposited in the correct postal stream (Apparently Spain has two competing services). The other reception personnel were equally, efficient , professional, courteous and pleasant.

Our room was on the 4th floor to what I assume is the west side of the building. The noise from the busy Grand Via street and Carao square across the street did not bother us when the windows were closed. The Atlantico's location is excellent. It is steps from the metro and just off one of the streets leading to Plaza del Sol. We had the convenience of being minutes from Plaza del Sol without the expense and noise of a hotel directly off of Plaza del Sol. It was also steps from the red tourist bus stop. Perfect!

Our chamber maids left cards with their first names for us in the room so should we require anything we could ask for them. Each evening they would return to the room to turn down the tightly tucked sheets and leave a gold coloured little cloth satchel with two gold wrapped milk chocolate squares on the bed.

Atlantico goes the distance to when it comes to attention to detail to provide top notch service. We used the hotels private airport shuttle service for 8 Euros per person to get to the airport. This was fast and extremely reasonable.

I would definitely return to this luxurious hotel the next time I visit Madrid. It was an absolute pleasure!

Stayed July 2014
Helpful?
1 Thank Serendipity003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtlanticoMadrid, at Hotel Atlantico, responded to this review, 15 July 2014
Hello Serendipity003.

Thank you very much for your kind words that are really the best compliments that a Hotel General Manager can ever receive. Thank you for your high score too.

We are all very happy that you liked our hotel but particularly that you enjoyed the service our staff have provided.

We hope to see you again in a near future.

Warmest regards,
Eva Garcia
Assistant Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Miami
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 12 July 2014

This place is really above average for the price. The location is just perfect you can easily reach to almost every point of interest of the city, walking time to Puerta del Sol is about 5 minutes but also it's very easy to leave the city and explore the surrounding towns as it's is located in La Gran Via and you can access to almost al the important suburban roads from there. First impression when you enter the hotel is of a 3 stars place but when you get to your room you'll feel like in a 5 stars hotel, it is immaculate clean and will all the typical amenities of a 5 stars hotel including a very well assorted mini bar. No doubt this is the best place I've stayed in Madrid

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Euliana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtlanticoMadrid, at Hotel Atlantico, responded to this review, 15 July 2014
Good morning Euliana.

Thank you very much for your lovely comment. We are very pleased to read that your stay was comfortable and that you have enjoyed everything about our hotel included the central location which we know how important is to make easier visiting the city.

We really hope there'll be another chance to have you all here soon.

Kind regards,
Eva Garcia
Assistant Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
97 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 11 July 2014

The Atlantico is how every hotel should be! We stayed as a family of four (in two rooms) for three nights. The location is perfect, right at the heart of Madrid and close to the major museums, shops and restaurants. The service is very friendly and the front desk staff could not do enough to make us feel at home. Free and fast wifi throughout the hotel. The decor of this hotel is luxurious without being too formal. On the 9th floor is a gorgeous terrace and a large indoor bar with big overstuffed sofas, perfect for relaxing or a pre-dinner drink. The rooms themselves are huge, with top-spec large bathrooms, seating areas, king size comfy beds and complete blackout for the lights keepers among us (that's me!). Big TVs, lots of subtle lighting and remote control window blinds. The housekeeping was impeccable. Breakfast is buffet-style and it offers a wide range of cereals, cooked food, cheese, meats, pastries, fruit, yoghurts etc. Also cava (champagne) features in the buffet, should you feel like starting the day with some fizz! The only slight problem I can find with the Atlantico is that it can be noisy at night. Our rooms were at the back of the hotel facing the inner courtyard. here there seem to be some private apartments and there was quite a lot of noise from the residents and from a barking dog down in the courtyard. But the hotel itself is perfectly quiet inside, with heavy doors and good sound-proofing. We loved our stay here and highly recommend the Atlantico to any families staying in Madrid!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank OffWeGoOnATripAgain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtlanticoMadrid, at Hotel Atlantico, responded to this review, 15 July 2014
Dear OffWeGoOnATripAgain.

Thank you for your in-depth review of The Hotel Atlantico and for your recommendations.

Reading such a wonderful report of our service and facilities is a real pleasure. We are delighted to read that we met all expectations.

Thank you again and hopefully we shall be able to welcome your return.

Yours sincerely,
Eva Garcia
Assistant Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 July 2014

While the ground floor lobby of this hotel is pretty underwhelming, you get a lot for your money at the Hotel Atlantico. The rooms have comfortable beds, are well lit, have safes and good closet space. The marble bathroom is impressive: great showers, good amenities, double sinks. The top floor lobby and outdoor porch makes up for the nondescript lobby on the ground floor.

While Gran Via is not the prettiest of streets, the location is centrally located and convenient to major attractions and Chueca (Madrid's gay neighborhood). Only complaint was that we were never able to get our laptops to connect to the wireless although I was able to get wi-fi service for my phone.

Room Tip: Since Gran Via is pretty loud, opt for a higher floor.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank ChrisTocino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtlanticoMadrid, at Hotel Atlantico, responded to this review, 15 July 2014
Dear ChrisTocino.


Thank you so much for taking the time to give us your valuable feedback following your recent stay with us. Whilst I'm pleased to note that we fully met your expectations in terms of service and product consistency I am very sorry to read of the difficulties you experienced with our internet service. Honestly we have not received complaints from other guests, but I apologize that you can no longer connect.

We would like to thank you again for bringing this matter to our attention and we do hope you will allow us the opportunity to accomodate you again on some future occasion.


Faithfully yours,
Eva Garcia
Assistant Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 July 2014

We stayed for three nights and wished it was more. This is a fantastic hotel right in the heart of the action in Madrid. Our room was super with a balcony over looking Gran Via - we were with our 5 month old baby son, we all had great sleep and the hotel provided a baby crib which was excellent and was ready on arrival. The buffet breakfast is very good and has an amazing range of options and great value at 10 euros.
Overall this hotel amazing value- the hotel is very clean, great service, good quality and very friendly and helpful staff. Next time in Madrid we will defintely be going back

Room Tip: Choose a superior room
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank ElCalin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this review, 15 July 2014
Dear ElCalin.

Thank you for telling us about your recent stay at the Hotel Atlantico. I'm delighted that you and your family, included the baby, enjoyed your stay with us and our location directly in Gran Via street, only to a few minutes from the main sights of the city. I am most pleased of all thought that you enjoyed our service which is what we work hardest at.

We very much look forward to welcoming you back at Hotel Atlántico next time you visit Madrid.

Warmest regards,
Eva Garcia
Assistant Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sidcup, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 July 2014

We stayed at the Atlantico about 14 months ago and decided to return with relatives. When you recommend a hotel to others you are always thinking 'will it still be the same... Will they like it as much as we do?' The Atlantico was as fantastic as before. Friendly and efficient staff who really made us feel welcome. The hotel was spotless and with those little touches, such as turning down the sheets in the evening and chocolates left on the pillow in little golden bags. I know our relatives were as pleased as we were with this hotel. It is a gem! We are already planning another visit to Madrid, just to stay at the hotel!

Room Tip: All the rooms are good.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank WendyandRon2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtlanticoMadrid, at Hotel Atlantico, responded to this review, 11 July 2014
Hello WendyandRon2014.

Glad to hear that your stay was as pleasant as that of 14 months ago! Your compliments of the Hotel Atlántico are greatly appreciated. To convey a genuine feeling of being in a home from home is exactly what we strive for so I'm delighted that you felt we delivered on this for you.

Thank you for choosing to stay with us and for taking time to write a wonderful review. We look forward to your return very soon.

Warmest regards,
Eva Garcia
Assistant Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 July 2014 via mobile

Such an excellent hotel, so central, close to everything and right in the best part of Madrid. Very friendly staff, always helpful, nothing was too much for them.
9th floor for drinks at sunset is lovely, your have your own barman and so private, to wind day after a busy day of what ever you have done.
Fantastic grand breakfast, and the rooms are very good inde so pleased we chose to stay there

Stayed July 2014
Helpful?
1 Thank Colin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtlanticoMadrid, at Hotel Atlantico, responded to this review, 11 July 2014
Dear Colin J,

Thank you very much for your lovely comment. We are very pleased to read that your stay was comfortable and that you have enjoyed everything about our hotel included the central location which we know how important is to make easier visiting the city. Thank you also for your mention about the barman and the 9th floor. Your comments about the breakfast are also appreciated.

We really hope there'll be another chance to have you all here soon.

Kind regards,
Eva Garcia
Assistant Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Atlantico

Property: Hotel Atlantico
Address: Gran Via 38, 28013 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Malasana
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Madrid
#7 Family Hotel in Madrid
#17 Luxury Hotel in Madrid
#46 Business Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Atlantico 4*
Number of rooms: 109
Official Description (provided by the hotel):
Hotel Atlantico offers air-conditioned rooms with free Wi-Fi. The hotel has 2 terraces with panoramic views of the city. Rooms are soundproofed and feature a classic decor. Each one has flat-screen satellite TV, a safe, minibar, ironing facilities and a private bathroom. Atlantico Hotel has an elegant cafe-bar and a daily buffet breakfast. In the area you will find a wide range of shops and dining options. Chueca District is 500 metres away and has a lively nightlife. Staff at the 24-hour reception can offer tourist information, and luggage storage is available. A free transfer to the hotel from Madrid’s Barajas Airport is offered. ... more   less 
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Also Known As:
Hotel Atlantico Gran Via Madrid
Atlantico Hotel
Hotel Atlantico Madrid Centro

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