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“Great Location, excellent service and room”
Review of Hotel Atlantico

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Hotel Atlantico
Ranked #22 of 437 Hotels in Madrid
Certificate of Excellence
Reviewed 18 July 2014

We loved this place... right on Gran via, we could walk to everything. The hop-on-hop-off stop is just steps away from the entrance too and a good way to tour the city.

Even before we arrived, we had lots of questions and emailed the hotel a few times. Their service was excellent and we got helpful answers back the same day. Good recommendations, they even made a restaurant reservation for us.

Tip: Note that the hotel has a shuttle pick up (free!) from the airport at fixed times, on level 1 (downstairs .. in case you get lost like us). We didn't notice, but again in one of the responses from the hotel to us they pointed it out. Saved us a taxi fare.

What amazed us also (perhaps it was our room, 701) was that the hustle and bustle on the noisy street was completely masked with a peace and quiet in the room. It looked into an interior court so it was a little dim in terms of light, but it was just perfect for us to get to bed and sleep great while the city that never sleeps could make as much noise as it wanted. From what I could tell, all the rooms and windows were new and heavy gauge/solid so I think these were also soundproofed.

The people at reception, the hotel, the bed, the bathroom, the overall room .. .everything was new, and fantastic. No complaints and a 5* review.

Another tip: go up to the top floor and look around the terrace/balcony/lounge. We missed this until the last day, but it would be an excellent place to get a good view of Via Grande.

Room Tip: interior court room was great (701)
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Natandjaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this reviewResponded 21 July 2014

Dear Natandjaan.

Thank you for your 5* review, for your kind words and consideration. We are very happy that you enjoyed your time here.

I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours.

It is our pleasure to have served you. We look forward to your next visit.

Hope to see you soon.

Best regards.
Eva Garcia
Assistant Director

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Reviewed 16 July 2014

Early June 2014 my husband an dI stayed at this hotel. Though it was on a very busy street, Grand Via, it was truly centrally located in Madrid. This hotel was just one block from various subways and bus routes. walking distance to most sites like the Prado Museum and the Palace and Plaza Mejor. I found this hotel through Trip Advisor and was very pleased. It was clean and the rooms were very large. Though our A/C broke on the 2nd evening, the hotel immediately transferred us to another room on the same floor. The rooms were very large and clean and and so were the bathrooms, just like the photos on the web site. I recommend this hotel if you go to Madrid. The WiFi was excellent too!

Room Tip: We were on the 8th floor, we could hear a bit of activity from the roof top bar but not bad and got...
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank 125marilynk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 July 2014

Dear RMKLEIN3.

Thank you very much for your review. We are glad that you and your husband have had a pleasant stay at Hotel Atlantico last June. We appreciate your kind appreciation of our location and hotel. It is glad to know the problem with the A/C was solved immediately with the change of your room.

We hope to see you again soon!

Kind regards,
Eva Garcia
Assistant Director

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Reviewed 15 July 2014

This is a really good hotel at affordable prices. Everything about the hotel worked for me. The staff were very friendly and helpful. The room was large, comfortable and immaculate which included an iron and ironing board, mini bar, safe bathrobe and slippers. Even the minibar prices were very reasonable. The roof terrace and bar was also well worth a visit for the view and to chill out after a long, hot, day in a wonderful city. The location of the hotel was very good, close to the metro, Puerta del Sol, Plaza Mayor, shops and dozens and dozens of great bars and resturants. On the whole a very big thumbs up! They also do a great airport transfer.

Room Tip: I had a side facing room and it was fine. I can't say what other rooms are like.
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  • Stayed: July 2014, travelled solo
    • Value
    • Rooms
    • Service
Thank Bill186364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 July 2014

Dear Bill186364.

Thank you very much for your lovely comment. We are very pleased to read that your stay was comfortable and that you have enjoyed everything about our hotel included the central location which we know how important is to make easier visiting the city.

We really hope there'll be another chance to have you all here soon.

Warmest regards,
Eva Garcia
Assistant Director

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Reviewed 14 July 2014

This is about as good as you can get with a hotel. I booked two rooms for 3 nights the first week of July. The hotel is extremely clean and has a great staff. They went out of their way to make sure we felt welcomed. I liked the location and room itself with it being comfortable and close to all you need to do in Madrid.

The room itself had nice toiletries, a safe, and a great layout. Remember this is Europe to the rooms can be a little smaller.

Room Tip: Get a room at the top of the hotel for some amazing city views.
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  • Stayed: July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank soupman01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 July 2014

Dear soupman01.

Thank you so much for your wonderful feedback following your recent stay with us in July. I am always most reassured to read that it's our personal and friendly service that is most appreciated so thank you for mentioning this.

We very much look forward to welcoming you back again very soon we hope to the Hotel Atlantico.

Kind regards,
Eva Garcia
Assistant Director

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Reviewed 14 July 2014

Found this hotel on Tripadvisor and booked it.
Arrived early at airport ~8:00am Sunday morning. Hotel bus picked us up and dropped us off for free at hotel around 10:00am. No problem we could have our room right away and have breakfast. Staff was very friendly.
Were concerned about small lobby, but room was great, a bit tight, but in a great old building, modern bathroom, view right on Gran Via ( not everybody may like the activity).
Breakfast was in a great open room with view of Gran Via. Excellent breakfast.
Very central location to reach everything in Madrid, metro right outside.
Rooms with view of Gran Via have balcony doors: open them and enjoy Gran Via. If you do not like the noise, close them and it is quiet.
Are going there again in two days on way back.

Room Tip: Select room with view of Gran Via. Gran Via is very busy. We left doors open at night to enjoy the...
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank EAHW_spain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 July 2014

Dear EAHW_spain.

First of all thank you for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your three days in Madrid at Hotel Atlántico.

Thank you also for your mention about the hotel staff.

It is our pleasure to have served you. We look forward to your next visit.

Hope to see you soon.

Best regards.
Eva Garcia
Assistant Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

Dont stay in this room, it was dark even at 12pm and 30 degrees outside, claustrophobic to say the least. you have an option in this hotel either get a room overlooking the atrium (dark/dingie) or a room overlooking the busy main street (no sleeping).
I asked for an alternative room but was told in no uncertain terms there were non available even though I could still book a room online.
Pick another hotel.

Room Tip: Dont get any
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this reviewResponded 18 July 2014

Dear Tom S. Further to our conversation through e-mail, please be informed that room 201 is a superior room with a good size and a great bathroom. It is an interior room and for this reason it is not as light as the exterior rooms, but it is a very quiet deluxe room. We have never had any complaints of this room. If you found rooms available through internet they were individual and interior rooms too. For this reason the front desk did not change you to a new room.

I'm sorry that after our emails when it seemed that everything was cleared up, we received this review.

Again I apologize for all the inconvenience occured during your stay.

Kind regards.
Eva Garcia
Assistant Director

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Reviewed 12 July 2014 via mobile

The Hotel Atlantico, Madrid on the Grand Via is first class! Our room was immaculate and the service outstanding. The hotel staff were very warm, friendly and helpful. Javiar at reception spoke English perfectly. He always had a welcome smile and nod for guests and paid great attention to details to ensure a good experience for us as guests of the hotel. He went out of his way to personally drop postcards in the mail for me to ensure they got deposited in the correct postal stream (Apparently Spain has two competing services). The other reception personnel were equally, efficient , professional, courteous and pleasant.

Our room was on the 4th floor to what I assume is the west side of the building. The noise from the busy Grand Via street and Carao square across the street did not bother us when the windows were closed. The Atlantico's location is excellent. It is steps from the metro and just off one of the streets leading to Plaza del Sol. We had the convenience of being minutes from Plaza del Sol without the expense and noise of a hotel directly off of Plaza del Sol. It was also steps from the red tourist bus stop. Perfect!

Our chamber maids left cards with their first names for us in the room so should we require anything we could ask for them. Each evening they would return to the room to turn down the tightly tucked sheets and leave a gold coloured little cloth satchel with two gold wrapped milk chocolate squares on the bed.

Atlantico goes the distance to when it comes to attention to detail to provide top notch service. We used the hotels private airport shuttle service for 8 Euros per person to get to the airport. This was fast and extremely reasonable.

I would definitely return to this luxurious hotel the next time I visit Madrid. It was an absolute pleasure!

Stayed: July 2014
1  Thank Serendipity003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 15 July 2014

Hello Serendipity003.

Thank you very much for your kind words that are really the best compliments that a Hotel General Manager can ever receive. Thank you for your high score too.

We are all very happy that you liked our hotel but particularly that you enjoyed the service our staff have provided.

We hope to see you again in a near future.

Warmest regards,
Eva Garcia
Assistant Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Atlantico

Address: Gran Via 38, 28013 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Malasana
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Madrid
#7 Family Hotel in Madrid
#17 Luxury Hotel in Madrid
#46 Business Hotel in Madrid
Price Range: £100 - £213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Atlantico 4*
Number of rooms: 109
Official Description (provided by the hotel):
Hotel Atlantico offers air-conditioned rooms with free Wi-Fi. The hotel has 2 terraces with panoramic views of the city. Rooms are soundproofed and feature a classic decor. Each one has flat-screen satellite TV, a safe, minibar, ironing facilities and a private bathroom. Atlantico Hotel has an elegant cafe-bar and a daily buffet breakfast. In the area you will find a wide range of shops and dining options. Chueca District is 500 metres away and has a lively nightlife. Staff at the 24-hour reception can offer tourist information, and luggage storage is available. A free transfer to the hotel from Madrid’s Barajas Airport is offered. ... more   less 
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Also Known As:
Atlantico Hotel
Hotel Atlantico Madrid Centro
Hotel Atlantico Gran Via Madrid

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