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“Why stay anywhere else?”
5 of 5 bubbles Review of Hotel Atlantico

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Hotel Atlantico
Ranked #21 of 444 Hotels in Madrid
Certificate of Excellence
Hampshire,U.K
Level Contributor
3 reviews
3 hotel reviews
“Why stay anywhere else?”
5 of 5 bubbles Reviewed 2 June 2009

Our first trip to Madrid was marked by a protest march of 10,000 people trying to stop us getting to our hotel by Taxi!After hauling our cases against the tide for half an hour we were very relieved to get to Reception!
We must have looked sorry for ourselves(It WAS HOT!) and the receptionist charmingly up-graded us.We had a good room,fabulous bathroom and constantly replenished towels and toiletries.
We breakfasted every day-the selection on offer for 9 Euros was unbeatable.
It was always easy to hail a taxi right outside and only 50 yards or so to the tourist bus stop.
We would 'nt stay anywhere else-and the friendly staff were a bonus!
Memo to Art Lovers-See the Thyssen-Bornemisza Gallery at all costs!

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DenhamsHampshire_U_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madridhola, Assistant Director at Hotel Atlantico, responded to this review, 10 June 2009
Dear Mr/Ms Guest:

Thank you for your nice words with reference your stay at our hotel Best Western Atlántico.

Thank you for your comments regarding the bathroom, amenties and breakfast too.

I am very sorry that the protest march disturb you during the arrival, but in this case we can not help you. I hope you understand.

Your referrals are very important to us to encourage our staff and ourselves. All your suggestion will bear in our mind in the future in order to improve our quality and services for our guests.

The Best Western Atlántico values your business and considers you one of our most important customers. We look forward to hosting you again.

Best regards.

Eva Garcia
Assistant Director
Best Western Hotel Atlantico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,302 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (578)
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English first
Carrollton, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 1 June 2009

Best Western Atlantico in Madrid is situated on the Gran Via within walking distance to most everything.
The rooftop bar was nice to sit and enjoy the sights and sounds of Gran Via.
Limbo <sic> is the name of the bartender that I met and took time to tell me some of the places to eat tapas.
The double room was large for European hotels (at least the ones we've stayed at) and the bathroom was large with great water pressure.
The price of the hotel was phenomenal for staying on Gran Via.
The staff was always helpful and didn't mind me practicing my horrific Spanish and spoke English well.
We stayed on the Gran Via side and didn't have any problems with noise on the 6th floor.
We would definitely stay in this hotel again on our next visit to Madrid.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spainjunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madridhola, Assistant Director at Hotel Atlantico, responded to this review, 10 June 2009
Dear Mr/Ms Guest:

Thank you for your nice words with reference your stay at our hotel Best Western Atlántico. Thank you also for your comments about our staff. It is gratifying to hear remarks like yours.

Your referrals are very important to us to encourage our staff and ourselves. All your suggestion will bear in our mind in the future in order to improve our quality and services for our guests.

The Best Western Atlántico values your business and considers you one of our most important customers. We look forward to hosting you again.

Best regards.

Eva Garcia
Assistant Director
Best Western Hotel Atlantico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wailuku, Hawaii
Level Contributor
49 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 bubbles Reviewed 29 May 2009

I have never written a "review" of a hotel in which I haven't stayed, but I feel I must commend this hotel for the seamless, kind and classy service I just received from both the night "crew" (when I accidentally called in the middle of the night from Hawaii) and from Oscar at the front desk when I called to ask if I could cancel a non-refundable reservation. Warm, hospitable, beautiful English (in response to my embarrassing Spanish) and a "no problem!" I've already received an electronic confirmation of my refund. I will definitely stay at Hotel Atlantico when we are able to make it to Madrid. If only all hotels operated with this type of grace, travel would be bliss!

Stayed May 2009, travelled as a couple
Helpful?
Thank Marnie33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madridhola, Assistant Director at Hotel Atlantico, responded to this review, 10 June 2009
Dear guest.

Thank you for taking the time to tell us regarding your problem with the cancellation.

We appreciate customers who let us know when things are right. I am very surprised with your comments.

We always try to do our best with our clients even if the reservation is not finally confirmed and principally when they have some problems.

We look forward to host you in your next visit to Madrid.

Again, thanks for taking the time and have a great day!

Sincerely,

Eva Garcia
Assistant Director
Best Western Hotel Atlantico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
athens, georgia
Level Contributor
111 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 27 May 2009

We arrived early morning after an all night flight and were allowed to check in well before the check in time. The room was lovely- clean, spacious, great a/c and a wonderful shower!
The staff was very helpful. The breakfast buffet was very nice and reasonably priced. We were impressed with the hotel and were pleasantly surprised at the quality, based on the fabulous room rates we booked. Every thing we wanted to see was within walking distance, or a quick walk to the metro stop.

  • Stayed May 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emfeAthens_Georgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madridhola, Assistant Director at Hotel Atlantico, responded to this review, 10 June 2009
Dear Mr/Ms Guest:

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Thank you for all the great comments included in your survey.

Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again.

If we can be of assistance in the future, don't hesitate to contact us.

Again, thanks for taking the time and have a great day!

Sincerely,

Eva Garcia
Assistant Director
Best Western Hotel Atlantico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 24 May 2009

I choose this hotel from the rave reviws it got from the past visitors here. Let me say that they are not wrong. Right in the heart of the city, it is easily accesible to most of the major attractions. The staff are polite, come up trumps with requests and if they can't....they make sure someone can help!! The rooms are adequate and most importantly clean and all utilities work. I am very picky with places and trust me I leave happy. One and only negative was, there wasn't a restaurant in place for those lazy times when you don't want to leave the comfort of your "base".

This is one hotel I'll sure to visit again......hope you will too!!

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TikoV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madridhola, Assistant Director at Hotel Atlantico, responded to this review, 10 June 2009
Dear Mr/Ms Guest:

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

I apologize because we have not a restaurant in the hotel. Anyway in the top floor we have a bar with drinks and snacks served. We also offer an assortment of “tapas”, sandwiches, salads and pastries.
Our guests can enjoy magnificent panoramic views of the city from the terraces of the bar.
We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly.

Eva Garcia
Assistant Director
Best Western Hotel Atlantico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed 23 May 2009

After hearing good things about this place i have to say it was a real let down.

Travelling around the world has made me realise that in Europe you don't get as much for your money as you can in other places, and i've realised not to expect to. But when you pay a decent amount of money you don't expect to be able to stand in the middle of the room and touch both side walls when you stick your arms out either.

One of the risks of being a single traveller and having a single room? maybe, but this place put me in something about the size of a cell you see on TV shows exposing overcrowding in jails.

No matter what i did with the air conditioning it was always unbelievably hot and the 'view' from the window was on to the centre of the hotel and all the air con units. Nice.

Just to continue the theme the walls were wafer thin and things shook like they do when someone slams a door in Fawlty Towers.

The bathroom was decorated in wall to floor 60's style green and yellow circled tiles and was a masterpiece in miniaturisation. If you like sitting on the toilet and banging your knees on the bidet, or standing at the sink brushing your teeth while your heels rub against the side of the bathtub, then you'll have a whale of a time.

The only good thing was the location. Gran Via is a great spot to start exploring the city, but choose one of the other hotels.

  • Stayed May 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tw2310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madridhola, Assistant Director at Hotel Atlantico, responded to this review, 10 June 2009
Dear Mr/Ms Guest

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

I apologize for the size of your room, but all our rooms comply with the regulation of the General Tourism Office in Madrid and in this case with the size established by laws for single rooms. Anyway our hotel also offers Deluxe Single rooms bigger than the Standard rooms. Regarding the views your are right all our interior rooms has view to a patio well painted and with some plants to be more comfortable. These rooms have not exterior noise. With reference the noise inside the hotel, next time, please inform the receptionist in order he invite the noisy guests to close the door silently. We strive to ensure each and every guest experience is satisfying.


Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

Again, I apologize for all the inconvenience during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly.

Eva Garcia
Assistant Director
Best Western Hotel Atlantico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
florida
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 22 May 2009

Great location on a very busy road with lots of retail shopping and places to eat. After a long day exploring the city it was very pleasant to retire to the rooftop bar for a drink and small tapas. Room was very quiet even though it was a busy area. Every staff member we spoke with spoke excellent English which really helped.

  • Stayed May 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank charlie854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madridhola, Assistant Director at Hotel Atlantico, responded to this review, 10 June 2009
Dear Mr/Ms Guest:

Thank you for your nice words with reference your stay at our hotel Best Western Atlántico.

Thank you also for your comments about the Bar and terraces on the top floor and also about our staff with a good English.

Your referrals are very important to us to encourage our staff and ourselves. All your suggestion will bear in our mind in the future in order to improve our quality and services for our guests.

The Best Western Atlántico values your business and considers you one of our most important customers. We look forward to hosting you again.

Best regards.

Eva Garcia
Assistant Director
Best Western Hotel Atlantico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Atlantico

Property: Hotel Atlantico
Address: Gran Via 38, 28013 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Malasana
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Madrid
#7 Family Hotel in Madrid
#17 Luxury Hotel in Madrid
#46 Business Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Atlantico 4*
Number of rooms: 109
Official Description (provided by the hotel):
Hotel Atlantico offers air-conditioned rooms with free Wi-Fi. The hotel has 2 terraces with panoramic views of the city. Rooms are soundproofed and feature a classic decor. Each one has flat-screen satellite TV, a safe, minibar, ironing facilities and a private bathroom. Atlantico Hotel has an elegant cafe-bar and a daily buffet breakfast. In the area you will find a wide range of shops and dining options. Chueca District is 500 metres away and has a lively nightlife. Staff at the 24-hour reception can offer tourist information, and luggage storage is available. A free transfer to the hotel from Madrid’s Barajas Airport is offered. ... more   less 
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Also Known As:
Hotel Atlantico Madrid Centro
Atlantico Hotel
Hotel Atlantico Gran Via Madrid

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