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“Exceptional 4 Star on the Gran Via” 4 of 5 bubbles
Review of Hotel Atlantico

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Hotel Atlantico
Ranked #19 of 444 Hotels in Madrid
Certificate of Excellence
Sydney, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Exceptional 4 Star on the Gran Via”
4 of 5 bubbles Reviewed 14 July 2010

To be honest, despite the great reviews posted on Trip Advisor, we were a bit apprehensive about staying in a hotel that was part of the Best Western chain (typically known for its roadside motels). How wrong we were. The hotel is housed in a beautiful grand building, on one of Madrid's grandest boulevardes. The location was excellent, close to major shops, restaurants and the metro. Our room was on the 8th floor, which gave us easy (lift or stairway) access to the 9th floor, with its rooftop terraces, a bar and a number of lounges to chill out in. Our double room was quite spacious, particularly by European standards, with a large bathroom and two large built in wardrobes. Our window faced an internal courtyard (more a cavity) but this was fine as we were shielded from the noise of the alway busy Gran Via. The bed was extremely comfortable and the furnishings tasteful. The reception staff were all friendly, professional and happy to respond to any queries. The hotel offers an efficient airport transfer service (free from the airport to the hotel and 6 euros from hotel to airport). This was particularly useful when we were leaving Madrid as the city was in the grip of a rail strike and so taxis were almost impossible to hail. In short, this hotel could easily pass as a very decent 5 star hotel. The only thing missing was a pool, which would have been a welcome relief from the hot Madrid Summer days. Excellent value. Would definitely stay here again.

  • Stayed June 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank RGNSydney_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madridhola, Assistant Director at Hotel Atlantico, responded to this review, 16 July 2010
Dear Sirs,
Thank You for taking the time to write a review about your stay at Best Western Hotel Atlántico and for your recommendation.
We are very glad to hear such a nice words about our location, spacious double room, professional and helpful staff and the shuttle bus to/from the airport.
It will be a real pleasure for us to host you in our hotel again.
With kind regards
Eva García
Assistant Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,277 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (572)
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English first
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 13 July 2010

I can see why this hotel is rated #1. Just got back from a trip to Rome and Madrd with a girlfriend. When we looked for a hotel, we wanted safety and a convenient location. We found both at the Best Western Atlantico. We were able to walk right out the door of the hotel onto the excitement of Madrid. Musuems, shopping, plazas... all were within walking distance. The staff was very helpful and spoke English very well. The airport shuttle was a fantastic plus for us! The rooms were a bit small but very, very lovely! Our room did not have a nice view but I am sure other rooms in the hotel did. We weren't interested in the view from the room but the view from the front door of the hotel - and it was perfect! The architecture of the city was breathtaking. We kept pinching ourselves to prove we were actually in the midst of one of the most beautiful cities in the world. The shopping was great. The Prado musuem was spectacular - especially since we went at the free admission time. This hotel is a perfect home base for seeing all the sights of Madrid and nearby historic towns. The roof-top terrace was the icing on the cake. We thought we could stay up there forever. We had a slight problem with the wait staff on the terrace but the beauty of the space made that issue fade into the background. Don't doubt this place for a second - make your reservation and stay here! You won't regret it!

  • Stayed June 2010, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank tucker52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madridhola, Assitant Director at Hotel Atlantico, responded to this review, 14 July 2010
Dear Mr/Ms Guest.

First of all thank you for this wonderful review. Thank you for your kind words and consideration.

It is our pleasure to have served you. We look forward to your next visit. We are very happy that you enjoyed your time here!!

I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours.

Hope to see you soon.

Best regards.
Eva Garcia
Assistant Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 8 July 2010

We arrived in Madrid in the middle of the morning and we took the Metro to the hotel. The stop was just a couple blocks from the hotel. We could check in right away which we really appreciated. The hotel is nice, clean and the staff welcomed us and answered all of our questions. The terrace on an upper level is very beautiful especially at night. You can sit outside, view the city lights, and relax. The location was perfect. We walked to most of the sights.. various plazas, Prado Museum, Modern Art Museum, shopping, tapas, and watching the World Cup on large screen TV. Only one night was noise a problem. We loved the energy in Madrid but also felt very safe. Many police were out and about on the busy streets. Can't wait to go back to Spain again.

  • Stayed June 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Travelover5457
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madridhola, Assistant Director at Hotel Atlantico, responded to this review, 9 July 2010
Dear Client.

Thank you for your review. We are very happy that your stay was a positive experience and that you enjoyed your time with us. It is our pleasure to have served you.

I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours.

Hope to see you soon.

Best regards.
Eva Garcia
Assistant Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belo Horizonte, MG
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 7 July 2010

I stayed there with my boyfriend for 4 nights on january 2010, and we liked it a lot. The location is just perfect - we could walk from there to the main attactions.
Rooms were clean, and there's free wireless internet, which is very good.
There's nothing spectactular to justify the 1st place in trip advisor, but, overall, it's a very nice hotel and I'd stay there again.

  • Stayed January 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank P0P0LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madridhola, Assistant Director at Hotel Atlantico, responded to this review, 8 July 2010
Dear Guest,

Your compliments of the Best Western Hotel Atlántico and location are greatly appreciated.

We work diligently to offer the best service and a great stay for each guest. It is nice to know when we succeeded.

Thank you for choosing to stay with us and for taking time to write a wonderful review. We look forward to your return.

Kind regards,
Eva García
Assistant Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
macon, ga
Level Contributor
140 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
5 of 5 bubbles Reviewed 7 July 2010

We stayed here the last two nights of our Spain vacation and had two rooms. Yes, the bedcoverings could use some updating, but the rooms themselves and the bathrooms were well equipped and more than adequate. The reception staff were very helpful and friendly. The rooftop terraces, bar, and multi-media room were fabulous. The business center was quite handy for us to check in online for our flight and print our boarding passes. The location was quite perfect on the Grand Via and amazingly quiet- close to metro stops, shopping, a short walk over to the Plaza Mayor, Puerta del Sol, and the Royal Palace.

Overall, we enjoyed our stay here at the Best Western Atlantico. Would stay here again.

  • Stayed June 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cclisch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madridhola, Assistant Director at Hotel Atlantico, responded to this review, 8 July 2010
Dear Sirs,
Thank you for taking the time to write a review and send the photos about your stay at Best Western Hotel Atlántico and for your recommendation.
We are very glad to hear such a nice words.
It will be a real pleasure for us to host you in our hotel again.
With kind regards
Eva García
Assistant Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 bubbles Reviewed 7 July 2010

Unsure how this ever got to be number one on tripadvisor. This is a very average hotel with slightly dated rooms. The location however is ideal.

  • Stayed June 2010
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank fletcherflash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madridhola, Assistant Director at Hotel Atlantico, responded to this review, 8 July 2010
Dear Guest,

Thank you for choosing Best Western Hotel Atlántico for your visit in Madrid.

We are sorry to hear the room size was not suitable for you. Best Western Hotel Atlántico has two kind of rooms with different sizes: standard and deluxe, which give our guests the opportunity to choose their rooms. Anyway it is glad to hear your comments about our location.

Our Front Desk staff is available any time for any information regarding the room type description. Please don't hesitate to contact us.

Kind Regards,
Eva García
Assistant Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Haven, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 2 July 2010

Its on the Grand Via, so convenient to shopping etc but that is pretty much all that is going for this place. Its old style, ugly - lots of busy flower patterns on curtains and bedspreads. It is certainly no frills and not pleasant either.

  • Stayed June 2010, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Mira015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madridhola, Assistant Director at Hotel Atlantico, responded to this review, 8 July 2010
Dear Mr/Ms Guest,
First of all thank you very much for your comments and for staying with us.
We are glad to hear that you were happy with our location.
Your comments about the decoration of the rooms are also greatly appreciated even other guests love flowers.
Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.
Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Kind regards
Eva García
Assistant Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Atlantico

Property: Hotel Atlantico
Address: Gran Via 38, 28013 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Malasana
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Madrid
#7 Family Hotel in Madrid
#15 Luxury Hotel in Madrid
#46 Business Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Atlantico 4*
Number of rooms: 109
Official Description (provided by the hotel):
Hotel Atlantico offers air-conditioned rooms with free Wi-Fi. The hotel has 2 terraces with panoramic views of the city. Rooms are soundproofed and feature a classic decor. Each one has flat-screen satellite TV, a safe, minibar, ironing facilities and a private bathroom. Atlantico Hotel has an elegant cafe-bar and a daily buffet breakfast. In the area you will find a wide range of shops and dining options. Chueca District is 500 metres away and has a lively nightlife. Staff at the 24-hour reception can offer tourist information, and luggage storage is available. A free transfer to the hotel from Madrid’s Barajas Airport is offered. ... more   less 
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Also Known As:
Hotel Atlantico Madrid Centro
Atlantico Hotel
Hotel Atlantico Gran Via Madrid

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