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“Great location, small room”

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Vincci Capitol Hotel
Ranked #182 of 441 Hotels in Madrid
GreenLeadersBronze level
Reviewed 27 July 2012

We stayed two nights here. This hotel has a great location in the heart of Madrid on Gran Via. The famous Spanish department store is just a few meters walk from the hotel. Retiro Park and the Royal Palace are in walking distance as well as some really good restaurants. It is easy to acess the undergound line.They charge extra for breakfast so we decided to do it out of the hotel. The only negative comment that I can make is the size of the room, it was extremely small, but acceptable if you are on a city tour all day long.

  • Stayed: May 2012, travelled as a couple
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2  Thank Brenda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community manager at Vincci Capitol Hotel, responded to this reviewResponded 22 August 2012

Dear guest,
Thank you for the time you have taken to write your opinions and comments regarding your stay in our hotel. We are pleased to know that your stay with us met your expectations and that our location was to your liking. Without a doubt, the satisfaction of our guests is our reason to be and what we work for every day in Vincci Hotels.
We regret, however, that you were not entirely pleased with our rooms. Regarding this we would like to note that we have available seven different types of rooms (standard, standard with balcony, standard with Jacuzzi, superior, skylight and junior suite) with the aim of completely adapting to the tastes and needs of our guests.
We are at your disposal for anything you need.
Warmest regards.

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Reviewed 26 July 2012

My friend and I were pleasantly surprised at how lovely this hotel was. The room was a spacious, and the bed was very comfortable. The staff were very helpful and the roof top had a lovely view of the main street.

The hotel is located in the heart of the city, so you can't go wrong. I would recommend this hotel to those that haven't visited Madrid before.

  • Stayed: August 2011, travelled with friends
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1  Thank 49ENT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this reviewResponded 1 August 2012

To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.

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Reviewed 22 July 2012

Stayed here for two nights at the start of our trip and were pleasantly surprised. The real criticism would have been the size of the room, and the staff at reception were not overly friendly. The room was clean however and the location of the hotel could not have been better. So central.

  • Stayed: July 2012, travelled as a couple
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1  Thank macardy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this reviewResponded 7 August 2012

Dear guest,
Thank you for choosing Vincci Hotels and sending your feedback. We are pleased to know that your stay with us met your expectations and that you were satisfied with our location and cleaning service. We will pass along your congratulations to the entire hotel staff. That you had a good experience with us is our greatest satisfaction and what we work for every day.
We regret, however, that some details were not to your liking. In this regard, we would like to let you know that we will bear close in mind each and every one of your ideas to in order to improve our service.
We are at your disposal for anything you may need.
Warmest regards,

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Reviewed 11 July 2012

We are a married couple with a 15 year old daughter and have just got back from Madrid, after a 3 day break on 4-6th July 2012. This hotel is in a great location with a couple of metro stations nearby and a food store next to the hotel. It's located right in the middle of everything and well worth a visit. The room we had was a triple and was a good size - the beds and pillows were very comfortable, and the air conditioning (although a little bit noisy) was very efficient, which was a good thing as it was over 30 oC during our stay. The roof terrace, on the 7th floor, was lovely, both during the day and evening. There is a phone for you to order drinks (all around 3 euros - for soft drinks and coffee) but you can take your own!! It cost us 30 euros for a taxi to the hotel, which took about 15-20 mins! The only slightly negative comment I could make about the hotel, is that the room's decor is looking a bit old, and we would've liked to have tea and coffee making facilities, but the room and bathroom were very clean, and I would recommend this hotel!!

  • Stayed: July 2012, travelled with family
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3  Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this reviewResponded 20 July 2012

Dear guest,
Thank you for choosing Vincci Hotels and sending your feedback. We are pleased to know that your stay with us was pleasant and that our location, rooms, terrace and cleaning service were all to your liking. We will pass along your congratulations to the entire hotel staff. That you had a good experience with us is our greatest satisfaction and what we work for everyday.
We regret, however, that some details were not entirely to your liking. We would like you to know that we take note of each and every guest´s observations, complaints, suggestions and comments, always with the aim of improving.
Ultimately, we work to satisfy our guests and their opinions are what always guide us in doing so.
Warmest regards,

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Reviewed 9 July 2012

Great location. Right on Gran Via and next to several subway stations. Also next to a VIPs store where you can stock up on snacks.

The breakfast at the hotel is 15.12 euros. Well worth it in my opinion, fresh squeezed orange juice and tons of treats including bacon, eggs, pastries, and fruit.

The Retiro and Campo parks are both awesome. Campo is walkable about 10-15 minutes. Retiro is about a 25 minute walk away.

The rooms were nothing special and the beds slid around on the floor pretty easily. But it was clean. The solarium on the 7th floor was nice. Wish the pation on the 9th floor would have been open.

Check in took FOREVER!!!! There were 2 people in front of me, but while the first person was asking tons of questions and taking a long time, I really would have appreciated if another front desk staff person could have come up and helped with the check ins.

  • Stayed: July 2012, travelled on business
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2  Thank Jmangan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this reviewResponded 19 July 2012

Dear guest,
Thank you for choosing Vincci Hotels and sending your feedback. We are pleased to know that your stay with us was pleasant and that our location, breakfast service, solarium and cleaning service were all to your liking. We will pass along your congratulations to the entire hotel staff. That you had a good experience with us is our greatest satisfaction and what we work for every day.
We regret, however, that some details were not entirely to your liking. We would like you to know that we take note of each and every guest´s observations, complaints, suggestions, and comments, always with the aim of improving.
In any case, we would like to clarify that the terrace on the ninth floor is always open from 11:00 to 23:00, as is indicated at the entrance.
We remain at your disposal for anything you may need.
Warmest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2012

the room was great, awesome view on Gran Via (main road in city center) and nice roof terrace.

Room Tip: choose Superior for the great view
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  • Stayed: July 2012, travelled on business
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1  Thank Bas V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this reviewResponded 11 December 2012

To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.

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Reviewed 23 June 2012

I was pleasantly surprised with the hotel, it was pretty nice and very reasonable in price (hotels.com). The room was clean and the location was great, literally right in front of a metro station. Easy access to the airport in under an hour and less than 3 Euros I think. The terrace really enhanced my experience as I made good use of it by just relaxing out there on a great summer night after a long day of work. Unfortunately there is no free WiFi in the room and only on the 7th floor.
My local co-workers brought me to a great restaurant about 10 mins away walking. You may need reservations but the name of the plae is La Cocina de San Anton by Cinco Jotas.(tele 913 30 02 94), definitely the highlight of my trip in terms of food.

Room Tip: Try to get room 804 or request a room with a terrace
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  • Stayed: June 2012, travelled on business
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1  Thank Chonner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vincci Capitol Hotel

Address: Calle Gran Via 41, 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites
Hotel Style:
#21 Green Hotel in Madrid
#71 Business Hotel in Madrid
#106 Romantic Hotel in Madrid
#127 Luxury Hotel in Madrid
Price Range: £78 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vincci Capitol Hotel 4*
Number of rooms: 143
Official Description (provided by the hotel):
In the heart of Madrid: the Hotel Vincci Capitol, located right on the Gran Vía and Plaza Callao. It is a building symbolic of Madrid’s “Art Deco” civil architecture. The ground floor houses one of the most famous cinemas on Madrid’s Gran Vía, Cines Capitol. ... more   less 
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Also Known As:
Vincci Madrid

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