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“lovely city, lovely hotel”

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Vincci Capitol Hotel
Ranked #163 of 438 Hotels in Madrid
GreenLeadersBronze level
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“lovely city, lovely hotel”
Reviewed 20 February 2013 via mobile

I decided to spend my 40th birthday with my boyfriend in this well known landmark in Madrid. I booked the room right at the top (skylight room). First time I have had a private lift go straight to my bedroom ... :-)
The room was very clean, the jacuzzi worked without a problem, the views were stunning, the service was almost immediate and very polite.
Location of the hotel is spot on for a bit of tourism, with loads of things within walking distance
I would go again, and I would recommend it every time.
If you can afford it book the skylight room... You get 360 degree view of Madrid from the very heart of the city

Stayed February 2013, travelled as a couple
Helpful?
1 Thank Lara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, 22 February 2013
To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (122)
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iRELAND
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 February 2013

Stayed here Feburary 2013

Pros
Excellent location
Warm and clean with plenty of hot water
Good view of Gran Via
Wifi throughout the hotel and in the rooms
Close to metro station
Close to shopping
Safe in room

Cons
Staff are unfriendly
Can be noisey especially on second floor
Lighting in room is very minimal
Tv comes on every morning at 8.30am to try and sell you services
No information provided in room reguarding hotel services, breakfast, facilities, tourist attractions etc

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mcveigh128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, 19 March 2013
Dear guest,
Thank you for having chosen us for your stay in Madrid and for having decided to publish your impressions in this regard. We are pleased that our location, views, cleanliness and Wifi connection were all to your liking. Our guest´s satisfaction is, without a doubt, our reason to be and what we work for every day in our chain.
We are sorry, though, that we did not completely meet your expectations and that you were not entirely pleased with some aspects of your stay. We will bear close in mind your observations in order to continue to improve the service we offer our guests.
We are sorry, as well, that you felt that the attention you received from our staff was not entirely adequate. All of our staff are known for providing impeccable service and for at all times taking care of guest´s requests in order to provide them with a perfect stay, so we apologize if you considered that in your case it was not entirely like this.
We are also sorry if our lighting system was not entirely to y our liking. In this regard we would like to mention that we have an advanced lighting system that allowed regulating the lighting for different settings so that each guest can find the optimal lighting for their tastes at each and every moment. However, those guests who find difficulties adjusting their room´s lighting can notify us and our staff will immediately assist them.
We would also like to clarify that our establishment has double paned windows and gas soundproofing between both windows in order to reduce exterior noises and improve insulation against cold and heat. We regret if, in spite of this, you were disturbed.
We are at your disposal for whatever you may need.
Regards.
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Playa de las Americas, Spain
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 February 2013

We stayed for 2 nights here. The room was very nice and despite being right on Gran Via we were not disturbed by street noise (Rm 519). It was a good base to explore the city from. They could do with some WIFI, room internet is a bit dated and we couldnt use it. Great views from the roof..

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GemmaBusinessFinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, 25 February 2013
Dear guest,
Thank you very much for having chosen us for your stay in Madrid and for sending us your opinions. We are pleased to know that our location, views and rooms were all to your liking. Surely, our guest´s satisfaction is our reason to be and what we work for every day in Vincci Hotels.
We regret, though, that you were not completely satisfied with our internet connection. In this regard we would like to clarify that we have a free 100 mega ADSL internet cable connection in the rooms and that we continually verify that the connection is working properly, so we apologize if during your stay there was a particular problem with the process that caused the problems you describe. In any case, those guests who detect a problem in this regard can notify reception and our staff will try to take care of as soon as possible any possible malfunctions.
Ultimately we work to satisfy our guests and their opinions are what always guide us in doing so.
We are at your disposal for whatever you may need and we hope to see you soon.
Warmest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salisbury, United Kingdom
1 review
Reviewed 13 February 2013

we enjoyed our stay here ... right in the thick of it and walkable to lots of attractions. The room was modern and well equipped. The views from the veiwing floor were fantastic. The staff were friendly and helpful. Is it worth remembering that the hotel is in the centre so it is a bit nosy at night.

Room Tip: veiws are best on the upper floors
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melanie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, 14 February 2013
To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 February 2013

Really enjoyed our stay at the Vincci Capitol Hotel in Madrid. We went for a long weekend (booked on lastminute.com) and were given a lovely room on the 7th floor of the hotel. The view over Madrid was amazing. The room was very clean and modern, with a nice spacious bathroom including a bath. We were very comfortable in the room and the rest of the hotel was lovely as well - really nice bar on the 1st floor and lovely terrace on 7th floor (which was open but pretty empty as it wasn't yet warm enough to sit out). Mini bar wasn't crazy-expensive either. (2.50 EUR for bottle of water). Some of the fixtures in the room (wardrobes in particular and some of the bathroom cabinets) had a bit of wear and tear, and could use a little bit of maintenance work to make the room 100% perfect - hence a 4* rating from me. Otherwise would have rated 5*. Did not use the Spa which was charged extra at 48 EUR for a couple for 1 hour (slightly disappointing - would be nice to have a complimentary Spa. I'm sure you can afford it Vincci Hotels!)

The location was just perfect to explore Madrid - and we didn't even use public transport at all! Everything is in walking distance from the amazing Plaza Mayor to the Palace and even the Prado and El Retiro Park. Nightlife is also very-close by in the Chueca district where we ate and drank very well.

Secret Tip - have a Gin and Raclette at the Terraza de La Reina on Plaza Vázquez de Mella in Chueca! Great Vibe!!

Room Tip: High floors have a great view
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UpperClassTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, 12 February 2013
Dear guest,
Thank you very much for staying with us and for sending your feedback. We are pleased to know that you enjoyed your stay with us and were satisfied with our location, views and facilities. That you had a good experience in our establishment is our greatest satisfaction and what we work for every day in Vincci Hotels.
We regret, though, that you were not entirely pleased with some aspects of your stay and we would like you to know that we will bear close in mind your observations with the goal of continuing to improve.
We would like to inform you as well that all of our rooms and facilities are rigorously reviewed and undergoing constant maintenance, so we apologize if during your stay there was a particular problem with the process that caused the problems you describe with varies areas of your room, and we will take additional measures so that this does not happen again. In any case, despite the fact that our rooms are continuously being reviewed, any guest who detects a problem with any of facilities can notify reception and our staff will try to take care of immediately any problems or damages, trying at all times to make sure the guest´s stay is pleasant and enjoyable.
Regarding our spa, we would like to mention that the reason this facility is not included in the price of the room is because it is part of the additional services offered by the hotel.
In any case, we will take good note of your suggestions in order to be able to adapt ourselves better to the tastes and preferences of our guests.
Warmest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
100 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 19 January 2013 via mobile

Friendly was the staff. The staff was Knowledgeable and tried there best to accommodate. And beautiful decor makes me want to return ion my next visit. It's so close to everything. In the heart of the city. Metro. Buses. Taxi. All are right outside your door. Good places to east also.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, 21 January 2013
To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vincci Capitol Hotel

Property: Vincci Capitol Hotel
Address: Calle Gran Via 41, 28013 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites
Hotel Style:
#20 Green Hotel in Madrid
#71 Business Hotel in Madrid
#106 Romantic Hotel in Madrid
#113 Luxury Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Vincci Capitol Hotel 4*
Number of rooms: 143
Official Description (provided by the hotel):
In the heart of Madrid: the Hotel Vincci Capitol, located right on the Gran Vía and Plaza Callao. It is a building symbolic of Madrid’s “Art Deco” civil architecture. The ground floor houses one of the most famous cinemas on Madrid’s Gran Vía, Cines Capitol. ... more   less 
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Also Known As:
Vincci Madrid

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