Myself and a friend stayed at the Vincci Capitol for a girls getaway.
The 1st room we were given was very hot, unfortunately you could not open any windows,but the hotel reception did move us to another room, it didn't have the same view of grand via but was much more comfortable.
The rooms are nice, and clean, fairly small but you expect that with a city hotel.
We had paid for breakfast which was a buffet, the 1st day we arrived there were 4 members of staff that all ignored us, this really annoyed us. You could tell they didn't want to even make eye contact.
I found this very rude and frustrating, especially for a 4* hotel, the breakfast was OK, but the awful service really let it down. Even by our 3rd morning we had not received a cup of tea/coffee until we had finished our breakfast.
The plus side is this hotel is in a perfect location,and you can get to all the tourist attractions really easily.
Myself and husband travel very often, this is my 3rd time to Madrid, we are thinking of returning to Madrid so the question is would i stay here again ......if the price was right id consider it but unfortunately the awful service would make me think again.More
- Free Wifi