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Vincci Capitol Hotel
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Reviews (1,605)
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334 - 339 of 1,605 reviews
Reviewed 21 April 2013

We booked a junior suite at the top of the building but sadly we couldn't get the apartment we booked. But we were equally over joyed with the suite that we did get. Staff were amazing delivering cava and chocolates for my husband s 50th birthday. This suite was amazing only a year old it was perfect. When we went for breakfast the next morning we were greeted by very warm and welcome staff whom gave us full explanation of where every thing is and how we get it. The hotel was amazing right down to every detail. The staff were friendly approachable and always ready to help. We had a meal in the bar one night and it was lovely very attentive staff good quality food.

Room Tip: Chose a junior suite it was amazing
  • Stayed: April 2013, travelled as a couple
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Thank Patricia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this reviewResponded 23 April 2013

To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2013

We were three, had a suite with breakfast included. Clean and newly decorated, but odd modern decor-movie theme-strange mood lighting in shades of green, red and blue. Dark small lobby but located right on the main avenue. At the hotel we reserved a day tour for 8:00 am the next morning. The desk clerk told us breakfast would be open at 7:00 am. We arrived at the restaurant at 7:10am. It was not open. We went to the desk and the same girl told us it was a holiday!!! The restaurant doesn't open until 8:00am! We ended going out and spending money for breakfast. When we returned to the hotel the same girl told us they were opening the restaurant 10 minutes early so we could have breakfast! HUH? Why didn't you tell us that before?
Nice view from room-overall a good hotel for the money.

  • Stayed: March 2013, travelled with family
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Thank RITA E B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this reviewResponded 23 April 2013

Dear guest,
Thank you very much for staying with us and for publishing your impressions. We are pleased to know that our decoration, cleaning, views and price were all to your liking. Surely, our guest´s satisfaction is our reason to be and what we work for every day in Vincci Hotels.
We regret, though, that we did not completely meet your expectations and that you were not entirely pleased with some aspects of your stay. We will bear close in mind your suggestions as without a doubt they will help us continue to improve the service we offer our guests.
We are sorry, as well, that our lighting system was not to your liking. In this regard we would like to mention that we have advanced system that allows regulating lighting for different settings so that each guest can find the optimal setting for his or her taste at each moment. However, those guests who find difficulties adjusting their room´s lighting can notify us and our staff will assist them.
We also regret any misunderstanding that there might have been with respect to breakfast time and apologize for any inconvenience.
We are at your disposal for whatever you may need.
Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2013

We were very impressed by this hotel. Great city centre location, excellent room with good views along Gran Via. Everything was very clean and well maintained. Extensive and very good buffet breakfast, including bacon and eggs! As others have said here the room lighting system is very odd, and you cannot get the combination of lights that you want. If you need absolute silence to sleep, then a room overlooking the Gran Via is not for you, but the windows do cut out most of the traffic noise. No heating or air conditioning was on at the time of our visit (it wasn't needed) so cannot judge its effectiveness. Would be very happy to return.

  • Stayed: April 2013, travelled as a couple
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1  Thank PCINHANTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this reviewResponded 18 April 2013

Dear guest,
Thank you very much for choosing Vincci Hotels and for sending us your impressions. We are pleased that you were impressed by our establishment and that our location, views, rooms, breakfasts and cleaning service were all to your liking.
We will pass along your praise to the entire hotel staff. Surely, feedback like yours motivates us to continue working hard so that our guest´s experience in our hotels continues being as pleasant and enjoyable as possible.
We regret, though, that our lighting system was not entirely to your liking. In this regard, we would like to mention that we have an advanced lighting system that allows regulating the light for different settings with the goal that each guest can find the optimal setting for their taste at each moment. In any case, those guests who find difficulties adjusting the lighting can notify us and our staff will explain how it works and answer any questions.
Also, we are sorry that, in spite of our sophisticated soundproofing system, you were disturbed by exterior noise.
We would be delighted to have the opportunity to welcome you again to our establishment.
Warmest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2013

It has the most irritating light switch system. You cannot just turn on / off individual lights. Its done by lighting mood, Welcome, Relax, Bathroom. I cannot use the reading light next to me without turning on floodlights and wake up my husband.
One small 30ml body wash provided for our room. I asked repeated and nicely to be provided additional 30ml body wash each day please because there are 2 occupents, staff just ignore my request.
Curtains in the room can be fitted better, lots of gaps on both ends, woke up by sunlight at 6am each day.
Apart from that its fine.

  • Stayed: March 2013, travelled as a couple
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Thank Anteater222222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this reviewResponded 23 April 2013

Dear guest,
Thank you very much for taking the time to write your opinions regarding your experience in our hotel, although we regret that you were not entirely pleased with some aspects of our establishment. We will bear close in mind your feedback in order to continue improving and adapting ourselves to the tastes and preferences of our guests.
We would, though, like to mention regarding our lighting system that we have an advanced system that allows regulating lighting for different settings so that each guest can find the optimal setting for his or her taste at each moment and, in the case of reading lights, these can be kept on while the rest of the lights are turned off. In any case, those guests who have difficulties adjusting the lighting can notify us and our staff will explain how it works.
Further, we would like to mention that all of our staff are known for providing impeccable service and for taking care of at all times guests requests so we apologize if in your case it perhaps was not like this.
We are at your disposal for whatever you may need.
Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2013

This is a very reasonably priced higher end hotel right in the middle of the Gran Via shopping and tourist part of Madrid. The location is excellent, close to the Puerta del Sol, Atocha Station and the museum district. The metro stop is right outside. The staff were very helpful and accommodating. The only drawback was that they charge for internet, but there is a open wireless spot a few blocks away. All in all, nice room, good bathroom with both tub and shower and bidet. Excellent for the cost.

  • Stayed: March 2013, travelled as a couple
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    • Cleanliness
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Thank eab405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this reviewResponded 5 April 2013

Dear guest,
Thank you very much for having chosen Vincci Hotels and for sending your opinions. For us it is a pleasure to know that your stay with us met your expectations and that our location, rooms, staff and prices were all to your liking. We will pass along your praise to our entire team. That our guests enjoy a pleasant stay is our greatest compensation and what motivates us to continue working hard day after day.
We regret, though, that our internet connection was not entirely to your liking. We will bear close in mind your opinions in order to continue improving.
However, we would like to clarify that all of our rooms have available free ADSL connection.
We hope to welcome you again soon.
Warmest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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