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“Not quite a four star” 4 of 5 bubbles
Review of Vincci Capitol Hotel

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Vincci Capitol Hotel
Ranked #166 of 444 Hotels in Madrid
London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not quite a four star”
4 of 5 bubbles Reviewed 14 December 2013

This is a great hotel, the location is fantastic and you are very close to the centre of Madrid, pretty much everything is in walking distance and you also have the metro for anything further afield.

The staff on the desk were friendly and helpful, and spoke good English (better than most of Madrid), and had our room ready for us even though we arrived early. We didn't eat in the restaurant or drink at the bar, but the food seems reasonably priced for a city-centre hotel (They seemed to have an offer on for a breakfast buffet for 18 Euros)

Our room was mostly pleasant, but unfortunately did have it's niggles. Every time we used the shower (in which the floor was 3 ceramic slats placed over some kind of pit where you could see rusted pipework, the slats also wobble if you step on them in some places) the bathroom flooded. The toilet also drove us spare as it took a good five minutes of fiddling after each flush to get it to stop filling (there didn't seem to be any pattern we could discern, sometimes we couldn't even fix it and just had to let it constantly fill for hours). The bathroom also seems to be somehow connected to other rooms (possibly via the air conditioning?), quite often whilst brushing my teeth or using the toilet I would hear a cough or someone say something which is slightly unusual.

Overall though this is a nice place to stay, you can tell that when it was originally built it was top of the line and probably worthy of it's four stars, but now everything is getting worn and in some places has been visibly patched up. I think if it was inspected again it would probably get 3 stars. We can't complain though as we came out for a long weekend on a very reasonably priced package deal which included flights from Heathrow.

Room Tip: The North side probably has a better view as you would be looking out onto the Gran Via, whereas we...
See more room tips
  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Josh W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, 27 December 2013
Dear guest,
Thank you very much for staying with us and for sending us your opinions and feedback, which we will bear very closely in mind in order to continue improving our service and facilities.
We are pleased to know that our location was to your liking and that you were satisfied with the treatment you received from our staff. Our guest´s satisfaction is always our reason to be and what we work for every day in Vincci Hotels.
We would also like to inform you that all of our rooms and facilities are rigorously reviewed so we apologize if during your stay there was a particular problem with the process that caused the problems you describe with the bathroom and we will take measures so that they do not occur again.
In any case, despite that our facilities are under ongoing revision, any guests who detect a problem with any of our facilities can notify reception, as you did, and our staff will proceed to take care of the problem as quickly as possible, trying at all time to make the guest´s stay be pleasant and enjoyable.
Ultimately we work to satisfy our guests and their opinions are what always guide us in doing so.
Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,432 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (121)
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English first
Bangor, United Kingdom
1 review
5 of 5 bubbles Reviewed 26 November 2013

Excellent hotel, fantastic location, friendly and helpful staff. Rooms very clean. only criticism was that there are no tea or coffee making facilities but this seems to be the norm. There is also an excellent café over the road which does really good breakfasts. The metro is really close by and very easy to use. would recommend taking the deal offered on Easyjet for the metro and bus ticket as saved us a fortune.

Room Tip: higher floors have good views of the Grand Via
See more room tips
  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sisterdawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, 27 November 2013
To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 25 November 2013

Perfect hotel in a perfect location. Could not fault anything about my stay here. Room was spacious, clean and very comfortable. Everything about the hotel was perfect. One of the best hotels I have stayed in. My friends also gave me a great review of this hotel and that is one of the reasons I choose to stay here. excellent.

  • Stayed November 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 213Anne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, 26 November 2013
To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Höllviken
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 25 November 2013

I stayed for 2 nights at Vincci on business in Madrid. The most positive thing is that the location is central and with excellent communication possibilities to the airport through the Metro. However, the hotel is very dark in the reception, in the hallways and in the room. When you enter into the reception you get the feeling that the hotel is closed down. Also in the rooms there is a light system that is basically impossible to understand. Different buttons to get different type of lighting but no overall button to turn on all the lights. Very frustrating. They don't have any iron and iron board for the guests which is a must for me since I need to be able to iron my shirts after they've been in my suitcase. The rooms are quite warm and the ac doesn't seem to work even if it runs all night.
the hotel is very proud of their breakfast buffet which they call "mouth-watering". The buffet is extremely standard and not in line with 4 stars. They have bread, egg, bacon and some fruit. The scrambled eggs are dry and the bread is very standard.
Overall, this is more like a -3 star hotel and be prepared to get into the dark...

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Hedbergs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, 27 November 2013
Dear guest,

Thank you very much for staying with us and for sending your opinions. We are pleased to know that you were satisfied with the location, though deeply regret that the rest of your expectations were not met. We would like to inform you that we will bear very closely in mind your ideas: they will help us continue to improve the service we offer our guests.

We regret, firstly, that our lighting system was not entirely to your liking. In this regard we would like to mention that we have an advanced lighting system that allows regulating the lighting for different settings so that each guest can find the optimal lighting for their taste at all times. However, those guests who find difficulties adjusting their room´s lighting can notify us and our staff will immediately proceed to assist them.

Likewise, we would like you to know that for safety reasons we do not provide irons to guests, though within our additional cost services we do have available a laundry and ironing service.

We are sorry, as well, if you were hot in your room. However, we would like to clarify that for environmental reasons and due to low exterior temperatures, we currently have the hotel´s air conditioning turned off. Despite this, guests who find their room to be too hot can tell reception and our staff will assist them.

We regret, also, if the breakfast buffet was not to your liking. Our breakfasts are known for offering variety and top quality products and includes fruit, vegetables, omelets, eggs, bacon, salads, cheese, cold meats, coffee, chocolate, juices, churros, pastries, six types of bread, cakes, yogurts and diet products, among many other things. Those guests who wish to have a specific product can also mention it to your staff.

We are at your disposal for whatever you may need.

Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Steenokkerzeel, Brabant, Belgium
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 23 November 2013

I stayed 3 nights in Vincci Capitol Hotel in Madrid and I am a bit disappointed. I expected more of this hotel brand.

Non smoking rooms are on the 5th floor, and you have to ask it, otherwise you might get a smoking room.
Upon arrival, the TV did not work, but was fixed the next day.
The shower was not well fixed in the wall, not very spacious and leaked water on the ground. But the bed was actually the worse, I didn't know if I had to lay in between the matras springs or on them.
There is a nice light system which can be dimmed from welcome to relax, however the dimmer pack makes a loud buzz. I removed my hotel key at the door to switch off the electricity completely during night, which solved that problem.

If your neighbours are awake at 6.00AM, you are too. You'll clearly hear the water of of the shower and the TV through the walls.

The breakfast is OK and offers fresh orange juice and a good selection of fruit.

It could have been a better experience if the rooms are renovated, because the location is perfect (center of Madrid).

Room Tip: If you want a non-smoking room, ask it at the reception upon check-in.
See more room tips
  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DirkChristiaens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, 27 December 2013
Dear guest,
Thank you for having sent us your impressions and opinions regarding your stay with us. We are pleased to know that our breakfast and lighting system were both to your liking, though we deeply regret that we did not meet the rest of your expectations and that specific details of your stay were not to your liking. We will bear very closely in mind each and every one of your ideas in order to continue improving our service and adapting as best as possible to the tastes and needs of our guests.
We are sorry, first of all, if due to an error you were assigned a smoking room and we apologize for any inconveniences.
We would also like to inform you that all of our rooms and facilities are rigorously reviewed so we apologize if during your stay there was a particular problem that caused the problems you describe with the shower, bed and the television and we will take additional measures so that they do not occur again.
In any case, despite that our facilities are under ongoing revision, any guests who detect a problem with any of our facilities can notify reception, as you did, and our staff will proceed to take care of the problem as quickly as possible, trying at all time to make the guest´s stay be pleasant and enjoyable.
Ultimately we work to satisfy our guests and their opinions are what always guide us in doing so.
We are at your disposal for whatever you may need.
Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medina, Saudi Arabia
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 22 November 2013 via mobile

It nice and good hotel near from very thinks stn metro 1 minute walk you can go any were
Room design gorgeous and beautiful medium-sized
Recommend to everyone
Thanks for my friends to let me now aboute hotel

Stayed November 2013, travelled with friends
Helpful?
Thank Mouhnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, 25 November 2013
To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 10 November 2013 via mobile

My wife and I staied in the hotel for six days. We staied on the 11 floor with panoramice view of the city. That for itself was enough for 5 stars. Besidevthat the location is near to the metro and the center of the city. My advice for every couple who wants a great night at madrid and has not to much cash is to book the room on11 floor with some goid wine.

Stayed November 2013, travelled as a couple
Helpful?
Thank Uri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, 11 November 2013
To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vincci Capitol Hotel

Property: Vincci Capitol Hotel
Address: Calle Gran Via 41, 28013 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites
Hotel Style:
#71 Business Hotel in Madrid
#106 Romantic Hotel in Madrid
#114 Luxury Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Vincci Capitol Hotel 4*
Number of rooms: 143
Official Description (provided by the hotel):
In the heart of Madrid: the Hotel Vincci Capitol, located right on the Gran Vía and Plaza Callao. It is a building symbolic of Madrid’s “Art Deco” civil architecture. The ground floor houses one of the most famous cinemas on Madrid’s Gran Vía, Cines Capitol. ... more   less 
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Also Known As:
Vincci Madrid

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