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“Pleasant Stay, but very average rooms”

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Vincci Capitol Hotel
Ranked #164 of 436 Hotels in Madrid
GreenLeadersBronze level
Dublin, Ireland
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Pleasant Stay, but very average rooms”
Reviewed 8 May 2014

Stayed on business due to its location, but rooms are not that comfortable. Breakfast was nice and was fine before checking out. The hotel did offer lovely views of the city. Would return, but not for more than 1 or 2 nights.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexob04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincciHoteles, Atención al Cliente at Vincci Capitol Hotel, responded to this review, 5 September 2014
Dear guest,

Thank you for your comments, we are pleased to know that you enjoyed your stay with us.

We hope to be able to welcome you again soon at our hotel.

With best wishes,
Carmen Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (122)
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English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 April 2014

Spent 3 nights here in March. Room small but comfortable, Nice breakfast and friendly staff. Very convenient for metro and also for walking to the sights of Madrid. I would recommend this hotel to anyone coming for a short city break

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Islayskye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Capitol Hotel, responded to this review, 24 April 2014
Dear guest,

Thank you for your comments, we are pleased to know that you enjoyed your stay with us.

We hope to be able to welcome you again soon at our hotel.

With best wishes,
Carmen Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Espoo, Finland
Level Contributor
258 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 15 April 2014

Good price to quality ratio. Nice rooms with interesting sensual decor from 30's. Lobby was small and not very promising, but it got better when you went up with glass elevators and the room was good. I liked the 7th and 9th floor senic patios. Breakfast was a little expensive, esspecially as they charged half also for our 4 year old. Service was ok too.......

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erkki L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 April 2014

This was just a wonderful trip, and I really could not fault it.
The room was fantastic, the service inpecible, and the staff unbelievabley helpful.
I will definitely be coming back.
Amazing, thank you so much!

Room Tip: The Junior Suite was superb!
See more room tips
  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tudluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Capitol Hotel, responded to this review, 14 April 2014
Dear guest,

We appreciate your comments, and we will pass on your congratulations to the whole team. It is our greatest satisfaction to hear that you have had a good experience at our hotel, and this is our motivation for working every day.

We would be delighted to welcome you again to our hotel.

With best wishes.
Carmen Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 4 April 2014 via mobile

Upon arrival the receptionist greeted us with a big smile and immediately got an upgrade in the room. Which had the most amazing views over the gran via and very clean with a kingsize bed. Was a good location very central easy access to the attractions. Staff friendly and helpful giving us tips on places to eat and drink in the evening. Only critic is the hotel food and drinks were slightly overpriced.

Stayed May 2013, travelled as a couple
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Capitol Hotel, responded to this review, 14 April 2014
Dear guest,

Thank you for your comments, we are pleased to know that you enjoyed your stay with us.

We hope to be able to welcome you again soon at our hotel.

With best wishes,
Carmen Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
256 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed 29 March 2014

Stayed in a double room for one night. This place has amazing views of Gran Via and Callao Plaza. Our room had wrap-around windows which made for fantastic sunset and sunrise viewings. The room was spotless, spacious and the king bed was comfortable. The only negative was that the room was a little cold and weren't able to control the temperature of the room. Apart from that it was a great stay and staff were very friendly. It's a great location for a weekend visit, as it's right in the middle of the city, close to all public transport and also there are always taxis right outside.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NoMapNoWorries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Capitol Hotel, responded to this review, 31 March 2014
Dear guest,

We appreciate your comments, and we will pass on your congratulations to the whole team. It is our greatest satisfaction to hear that you have had a good experience at our hotel, and this is our motivation for working every day.

We regret that the room's temperature was unpleasant for you. In this respect, we wish to indicate that the hotel's climate control system operates throughout the whole year with cooling or heating, depending on the weather conditions at each moment. It functions individually for each room, so that the customers can adapt the temperature to their tastes and preferences. We are sorry if you were not properly informed about this.

We would be delighted to welcome you again to our hotel.

With best wishes.
Carmen Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Royal Tunbridge Wells, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 March 2014 via mobile

Wife and I went with friends to celebrate wedding anniversary and do some sight seeing and gallery visits. Excellent hotel, with high standard of rooms and fantastic breakfast. Very friendly staff, fine lifts, clean high quality rooms, marvellous location for Madrid art galleries (Prado and Rein Sofia), central features and links to surrounding towns. They even spotted it was my birthday and champagne and chocs awaited us in room one evening!

Stayed March 2014, travelled with friends
Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Capitol Hotel, responded to this review, 31 March 2014
Dear guest,

It is a pleasure to read comments such as yours that encourage us to continue making an effort so that our customers' experiences at our hotels is pleasant and enjoyable.

We would be delighted to be able to welcome you again to any of our hotels.

With best wishes,
Carmen Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vincci Capitol Hotel

Property: Vincci Capitol Hotel
Address: Calle Gran Via 41, 28013 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites
Hotel Style:
#20 Green Hotel in Madrid
#71 Business Hotel in Madrid
#106 Romantic Hotel in Madrid
#113 Luxury Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Vincci Capitol Hotel 4*
Number of rooms: 143
Official Description (provided by the hotel):
In the heart of Madrid: the Hotel Vincci Capitol, located right on the Gran Vía and Plaza Callao. It is a building symbolic of Madrid’s “Art Deco” civil architecture. The ground floor houses one of the most famous cinemas on Madrid’s Gran Vía, Cines Capitol. ... more   less 
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Also Known As:
Vincci Madrid

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