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“Great Location and Fun Spot”

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AC Hotel Carlton Madrid
Ranked #155 of 444 Hotels in Madrid
Bribie Island, Australia
Level Contributor
306 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 1,139 helpful votes
“Great Location and Fun Spot”
4 of 5 bubbles Reviewed 10 January 2012

We stopped here some time ago - but I promised myself I'd write a review. The hotel is located in a good spot - not far from all you need. We found the restaurant in the hotel to be excellent - try the sangria ... :) I could go on my morning walks in complete safety and we never had a problem with transport. Lovely foyer and welcome. Our - room - for 3 - was large and airy with a good bathroom. It was a corner room. It was an easy walk up to the spot where many of the tourist busses departed and to many of the local eateries. Well worth thinking of if you plan to stop in Madrid. I'd go back !

Room Tip: Check the net for deals - especially breakfast.
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  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank MichaelandAnne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,218 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (177)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Corona, California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 9 January 2012

My husband and I booked our first trip to Spain last November, and being a loyal Marriott customer, stayed at this AC Hotel location and were not disappointed. We were in a suite, and I absolutely loved the room and bathroom! Each and every hotel staff member we met provided very friendly and exceptional service. After arriving from the US and not being on the same time clock, we awoke for our first morning well after the breakfast service hours were over and the kitchen was closed, but the chef volunteered to make us a wonderful breakfast and we sure appreciated it! Although the train station is very close, we took taxis almost everywhere we went and were only minutes away from Plaza Mayor, the area in which we spent most of our very short 3-day weekend.

Although my husband speaks Spanish, I don't, and all of the hotel staff spoke English and were very easy to communicate with, friendly and had no troubles at all understanding me.

I would definitely stay here again when in town and upgrade to the suite.... it will cost you less than many other hotels, you will still save a ton of money, get a great room and are close to many wonderful places.

I will certainly stay here again when we return in a few months!

Room Tip: Upgrading to a suite is well worth the $$... the bathrooms are wonderful and the king sized beds ar...
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alisa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brasil
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 9 January 2012

welcome gift? concierge lounge? who cares! This hotel is a 3 min walk to Reina Sofia, 5 min walk to Prado and Atocha station. Subway only 2 blocks away and bus stop across the street. helpfull staff and a pretty decent breakfast. Fully renovated and comfortable rooms and free minibar. there's no free wifi in the room, only in the lobby.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fabRJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DC
Level Contributor
59 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 8 January 2012

After figuring out how to buy a Metro ticket, we eventually arrived at the hotel from the airport in less than an hour. We walked about fifteen minutes out of the way. The hotel is easy to find and is situated on a nice busy main street. Many thanks to the other reviewers who gave detailed directions, which I downloaded to my phone!

As a Platinum Marriott member, we got a small jar of candy as a welcome gift, but no free breakfast or afternoon appetizers. We ended up at some lively coffee shops in the residential area for breakfast (walk south of the hotel opposite the museum area). One place worth mentioning for dinner is Museo del Jamon – located near the Prada. The front is a lively crowded tapas bar, bakery and deli so you must walk to the back to get to the restaurant.

We had a room facing the inside courtyard so we didn’t have a view of all the action on the street. This was just fine -- no view, no noise! By the way, you must put your room key in a key holder near the door after you enter the room to turn the lights on. This is not only good for energy, but also convenient because you never have to hunt for the room key.

The room had two ultra modern black chairs and a glass table at the end of the really nice firm bed. There was a sleek desk opposite the bed and above it was a flat screen TV. Below the desk was a fully stocked mini bar and yes, just like everyone said in other reviews, they give you free soft drinks, water and beer! We stayed three days and they stocked the mini bar each day!

We liked the huge bathroom see through glass double-head rainforest shower head, large separate Jacuzzi bath tub, towel warmer and plenty of space to walk around and do yoga under the dramatic ceiling spotlights. There was also about a 10 inch round magnifying mirror, which was perfect for shaving.

Give me wood floors, wood closets and wood walls in a hotel any day and yes the wood made the room seem cleaner than hotels with carpet where the maid sprays that deodorizer to give the room a fresh smell. This room just smelled clean with no artificial fragrance.

The hotel had great front desk staff. There were tables and a small lounge area in the lobby across from a small bar stand – something you might have in your house – a few feet from the boutique elevator, which could fit two people and two pieces of luggage or three people and no luggage at a time. Four people at a time in that elevator would be pressing it!

Overall, this is a fine hotel near everything!

Room Tip: Get a room facing the courtyard!
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank phil h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 5 January 2012

A tiny hotel located in shady area but next to museum avenue. Easily walk to several museums. We stayed in Dec 2011 and the hotel was recently bought by Marriott but not fully integrated. Because of our Marriott status, we got upgraded to their suite but the room was small and the heater did not work properly. No concierge lounge, no welcome gift, no complimentary breakfast and NO VIEW. Decent buffet breakfast with reasonable price. Not worth for Marriott cat4

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chakkrapong H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pasadena, california
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 2 January 2012

Excellent location, free wifi, amazing breakfast, beautiful rooms!!
The hotel is located near the main train station (Atocha) which made it really convenient to get to the hotel from the airport (we purchased a 3 day public transportation pass which was great). It's also within a couple of metro stop locations making it easy to get anywhere in Madrid.
Free wifi in the lobby area or you can purchase wifi use in your room.
The breakfast....okay, we always try to choose a hotel that includes a free breakfast, but I have NEVER seen a breakfast like this one!!! It was so generous and delicious and the dining room was nice (and large too so no worries about finding a place to sit). They even have an espresso/capuccino maker!! DELIGHTFUL ASSORTMENT OF FOOD AND DRINK!
The room was very comfortable, nice flat screen tv, beautifully decorated. It was wonderful and quiet and we enjoyed a great nights sleep each night!
The staff was very helpful. They even arranged a car for us to get to the airport the morning we were leaving.
We would most definitely stay here again!

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kellisima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 1 January 2012

Hotel close to a lot of Madrid sites, staff tries to do things correctly to the guest, but too few of them to handle tourist traffic. Samall elevators make it impossible for 3 people to fit with luggage.
Once in my room I complaint that it smell like cigarette, person at the counter promised to have the maid spray some scent in it, the whole stay passed and the smell remained.
Front desk staff courteous, but it is impossible to tend to so many visitors with too few members

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fbrito29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AC Hotel Carlton Madrid

Property: AC Hotel Carlton Madrid
Address: Paseo Delicias 26, 28045 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #155 of 444 Hotels in Madrid
Price Range (Based on Average Rates): £
Hotel Class:4 star — AC Hotel Carlton Madrid 4*
Number of rooms: 112
Reservation Options:
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