I have no idea how this place classifies as a 4 star...the rooms are some of the smallest I have seen even by Spain standards...the service levels are terrible.
We were in a group and our luggage did not arrive with us...we are regular travellers and were coping up with the situation but on all occasions where we were looking for assistance in communication with Swiss or the airport, cooperation, reassurance or even just a smile, we got just the reverse from most of the people at the reception.
Please note that I am ranking the hotel independently based on our experience and the tangibles that we saw in terms of rooms, hotel comforts etc and certainly not on the basis that our luggage did not arrive as the hotel cant be blamed for that.
The plus - right next to Madrid Atocha station - 2 mins walk, the best breakfast that we had all along our trip within Spain... all fine but certainly not a 4 star.More
- Free Wifi