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AC Hotel Carlton Madrid
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Reviews (1,372)
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All reviewsatocha train stationreina sofia museumminute walknice hotelfront desk staffwithin walking distanceretiro parkfree wifitwo blocksbreakfast buffethotel is locatedcomfortable stayconvenient locationmajor museumsmini barsuperior roomgreat room
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Reviewed 9 August 2008

My friends and I, all in our fifties, spent 3 nights in this hotel and found it to be excellent. It has a pleasant bar area and reception with friendly and helpful staff. Our rooms were quite large, nicely decorated, spotlessly clean and had super efficient air-conditioning - essential as the outside temperature was 40 degrees plus. The bathrooms were bright, modern and well equipped, towels were changed daily and shower gel, shampoo etc replaced.
It was situated near enough to the main attractions - Plaza Mayor, Sol, Prado etc not to need to use public transport but far enough away from the hustle and bustle of the city so as not to be too noisy at night.
All in all a nice stay and excellent value for money.

  • Stayed: August 2008, travelled with friends
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2  Thank JoocyLoosy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2008

Good location and room size is good. HIghly recommended , especially if you are doing day trip to toledo , etc.

Close to Atocha and about 15 mins walk to prado museum.
perfect !!

  • Stayed: August 2008, travelled as a couple
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Thank IO_OI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2008

Location .. Within walking distance of Atocha Station and near one of the "Open Top Bus" stops. Metro station also within a 5 min walk. We found the area around the hotel safe at night.
Reception.. Check-in was speedy and maps were provided.
Room .. Well appointed and clean. Good A/C and comfortable beds. Tea and coffee maker provided. The floor in our room was wooden.
Bathroom .. Modern and clean. The shower was very good.
Breakfast .. This hotel provides an outstanding breakfast - the best we had on this trip. Beautifully cooked scrambled eggs and a choice of over 100 different items!!!
Recommendation.. The Carlton Hotel provides a good base for exploring exciting Madrid. Try to book with breakfast included as it really is superb.

  • Stayed: July 2008, travelled as a couple
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2  Thank CAM52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2008

We booked by telephone from San Sebastian two days before our arrival, as our other alternatives for our last night in Madrid before leaving Spain were completely booked. Luckily, the Carlton offered us a room for 100 euros. On arrival we discovered that the room was actually more of a suite, with a "living room" with chairs and a sofa, coffee-making facilities, well stocked minibar, 2 television sets and a huge bathroom! We were actually a little worried that I had not heard correctly when the price was discussed, but on checking out we were presented with a bill for 100 euros, as agreed.
The room was facing an inner courtyard, and was very quiet. It was clean and had comfortable beds. The extremely dated decor deserves a mention: I don't think i have seen walls painted with a "clouded blue sky" effect since 1986. The bright blue chairs and sofa added to the feeling of being back in the 80s. The light brown of the bathroom porcelain felt more like the 70s. But it really didn't bother us, as it was only for one night we found it a bit entertaining. For a longer stay the walls could possibly give me a headache.
The location was perfect for us, as it is only a short walk from the Reina Sofia art museum, where we went to see the Guernica before leaving for the airport.
As we only stayed for one night we did not need much help from the front desk staff, but they helped us with finding a nice restaurant close by, and were friendly and efficient.

  • Stayed: July 2008, travelled as a couple
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Thank Mona F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2008

We stayed 4 nights at the Carlton. Got quiet room on a higher floor overlooking side street. Very clean and comfortable but beds are very hard and pillows are the total opposite so might not please everyone. No facility to make hot drink in room and you have to pay for room safe. There is no access to iron/ironing board available for guest use (you have to use hotel laundry service at silly money).
Only real negative for us though was the staff at the reception desk. Couldn't help but get the impression that the customer wasn't really at the top of their priorities. Rest of the staff were fine.
Didn't eat at the hotel - Madrid has a huge number of places to eat to suit all tastes and pockets. Didn't even take breakfasts as there are lots of places around the hotel and their price of 13 Euro each wasn't enticing.
Madrid Metro is clean and efficient - Palos de la Frontera stop is marginally closest to hotel but Atocha Station stop is good too.
Sol area (just a few stops up the line from Palos de la Frontera) is the area to go for restaurants, bars, nightlife. Madrid is a great town to be out in and you can't fail to find somewhere you like for whatever mood you are in at the time. Just don't expect to eat dinner early! A day trip on the train from Atocha station is well worth the short journey.

  • Stayed: May 2008, travelled as a couple
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Thank Stonechip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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