Just back from 4 nights at this hotel, staying with my mum. We found all hotel staff to be very friendly and helpful and all spoke excellent English. The breakfast spread was good, but very geared to continental (but it's hard to get decent sausage and bacon outside of the UK anyway!). The pan au chocolat were so delicious I actually contemplated smuggling some out and bringing them home! The hotel is close to Atocha station, so great for days out to Toledo (warning - book tickets in advance). Also Reina Sofia and Prado very close. Our room was a bit odd - small bed area, large wardrobe area and huge bathroom. There are a few restaurants/bars/cafeterias close by so you can always get something to eat. I recommend the Equador restaurant on the neighbouring road, Paseo de la Cabeza. We got 2 courses and a bottle of wine for EUR 22.00 in total. Bargain!
As much as I liked this hotel, I don't think the official 4 stars is correct. More like 3.5 stars.
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