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“Acceptable BUsiness hotel”
Review of Hotel Exe Plaza

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Hotel Exe Plaza
Ranked #187 of 435 Hotels in Madrid
London, United Kingdom
Level 5 Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Acceptable BUsiness hotel”
Reviewed 22 December 2013

Stayed 1 night in this hotel due to a business trip. The rooms were spacious, and the location is conveniently near to the tube station. 1 tiny complain is when I arrived at the hotel on the sunday night, no food was served in the restaurant. There is a macdonald's at the ground floor, but given that I am not much of a fast food person, I had to go hungry the whole night.

The check-in staff were ok, but I had better reception at other hotels before. Perhaps it was the fact that I didn't speak any spanish.

  • Stayed December 2013, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank H0telH0pper56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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English first
Bristol, England
Level 4 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 December 2013

Conveniently situated right next to a metro station making movement around Madrid easy. 4 or 5 stops to the Gran Via. About 10 mins walk to Santiago Bernabeu - straight down the road. That said if you are going to Madrid purely as a tourist a hotel on close to Gran Via would make more sense.

Room was good, bed comfortable. Quiet area at night so no noise and long curtains made it easy to block out light

Didn't eat meals at hotel so can't comment on quality of food. Reception staff were friendly and efficient and able to cope with my attempts at Spanish. Couple of cafes close to the hotel but not too much else in terms of food and drink options.

Only problem was lack of bath towels though this was easily and promptly corrected when reported to reception.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Rogerskittle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shillingford, United Kingdom
Level 5 Contributor
78 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 November 2013 via mobile

At Playa Castilla, this is a well placed modern business hotel. I stayed two nights in a comfortable well designed suite. Although it had full length windows the black out curtains kept out urban night light and the double glazing all noise.
Breakfasts were good, plenty of choice though the buffet arrangement was congested between 7.00 and 8.00. Tables are tightly packed adding to the feeling of congestion.

Stayed November 2013, travelled on business
Helpful?
Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 November 2013 via mobile

I have no complaints about the room, it was a good size, comfortable and clean.

I have 2 small complaints, firstly there is no food served (not in cafe, restaurant or room service till 8.30pm), i appreciate this is spain but as a business hotel i thought maybe a snack in the cafe would be available. There is a mcdonalds next door but not too many other options that i could see of outaide the hotel.

Secondly, i put my breakfast room service menu on my door, next morning it was still there so had to go to restaurant instead. €20 for breakfast, if i got the continental in room service and only €13.50. If you are not going to do breakfast room service dont provide cards in rooms and waste people's time waiting for food that just isnt coming.

Staff on reception quite friendly and helpful. Would probably try somewhere else next time though.

Stayed November 2013, travelled on business
Helpful?
Thank 871sarahj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunderland, United Kingdom
Level 5 Contributor
84 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 1 November 2013 via mobile

Food room service was basic and the breakfasting room very busy and uninspiring
Gym - was smaller than my hotel room and inadequate
Rooms spacious and clean yet dated and the view is better over the road at abba castilla (silken looks onto concrete. Inner building forecourt)
Price point maybe a tad high considering very average overall delivery

  • Stayed September 2013
    • Value
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Helpful?
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakland, California
1 review
Reviewed 24 September 2013

Just there for one night but overall a very nice stay. Awesome and friendly staff, the room was clean and modern and the bed was really comfortable. It is a great location close to the city center. i would definitely stay there again!

  • Stayed May 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank MikeM1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budapest, Hungary
Level 3 Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 September 2013

The hotel is a good business hotel - you can feel that their target group are business travelers coming to visit one of the offices around. Well, as I was there for business too, it was okay, but I do not recommend the hotel for a family trip.
The room was big enough and clean. The minibar was full of nice things (I found even ham), but on a quite expensive price.
The city center is not that far, as the metro station is just on the corner and it brings you directly to the Sol.
The breakfast seemed very good, everything looked delicious - but tasted less good.
Altogether, if you are working in one of the buildings around, you will like it - but be careful to arrive before 8 p.m., otherwise they can easily cancel your room (that happened to my colleague - but at least the front desk lady helped him to find a room in an other hotel).

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nettie1215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Exe Plaza

Property: Hotel Exe Plaza
Address: Paseo Castellana 191, 28029 Madrid, Spain (Formerly Silken Puerta Castilla Hotel)
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#131 Luxury Hotel in Madrid
#151 Business Hotel in Madrid
#152 Romantic Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Exe Plaza 4*
Number of rooms: 262
Official Description (provided by the hotel):
Exe Plaza is, quite possibly, one of the most intelligent choices in Madrid for those seeking comfort, easy communications, tranquillity and an excellent quality-price ratio. The hotel is located in Plaza Castilla, at the foot of the KIO Towers, on Paseo de la Castellana and surrounded by the country's leading banks and companies. What is more, it is very near Santiago Bernabeu Stadium, Chamartin train station and the Four Towers Business Area Complex. ... more   less 
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Also Known As:
Silken Puerta Castilla Madrid
Hotel Silken Puerta Castilla

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