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“Ideal for business traveller.”
Review of Hotel Exe Plaza

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Hotel Exe Plaza
Ranked #186 of 435 Hotels in Madrid
Malaga, Spain
Level 5 Contributor
82 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Ideal for business traveller.”
Reviewed 3 April 2014

My Fiance and I stayed for one night as the hotel was convenient for the new UK visa office which is 5 minutes walk away. I have to say that Either I got the staff on a good day or others got them on a bad day because the thing that would encourage me to use this hotel again is the friendliness of the staff and my Spanish is not brilliant. Check in was a breeze and the girl at reception when we checked out was really helpful. The cleaning staff always said hello as we walked past and we were made to feel very welcome. The room itself was a large room with sitting room separate bedroom and bathroom al very clean and well kept with a well stocked mini bar. My only problem with the room was that the air conditioning was not working properly and therefore the room was uncomfortably hot. My fiance did open the windows which cooled the room but then you had to contend with the noise of the city.
Breakfast was passable but not memorable and not worth the extra money charged, Scrambled eggs runny and no option for fried. Sausages were mini hotdog sausages and not proper ones but the coffee was good. The only other thing I would mention and it is a real bug bear of mine is we were only given 1 key card. This is inconvenient when you are two people in the room.

End of the day though I would use this hotel again.

  • Stayed April 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Malcolm110266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (30)
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English first
New Delhi, India
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 March 2014

Spent 11 nights at the hotel.
Overall experience : POSITIVE
Best Feedback : Location and Housekeeping was very good.

Things that could be improved :
- gym has equipment that is broken. Gym is TINYY,,
- breakfast buffet was sub par in quality and choice fr 20 EUR it was not very good.
- checkout was a low point and the main reason I will likely move my firms business elsewhere. The checkout receptionist and I was made to feel very rushed..Did not appreciate her caustic tone and unfriendly demeanor.
- billing is very haphazard. they will post random items to your bill!

Still the rest of the staff and hotel was an overall fine experience made sour at the last moment only. Otherwise a decent hotel and good VFM.

Room Tip: Avoid the breakfast buffet.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shivashetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level 5 Contributor
84 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 23 December 2013

A convenient location for business but a bit far away from downtown.
Metro and taxi just clause the door because nothing to do in the area
Good value for large room , bathroom without enought light, breakfast ok.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philippe17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 22 December 2013

Stayed 1 night in this hotel due to a business trip. The rooms were spacious, and the location is conveniently near to the tube station. 1 tiny complain is when I arrived at the hotel on the sunday night, no food was served in the restaurant. There is a macdonald's at the ground floor, but given that I am not much of a fast food person, I had to go hungry the whole night.

The check-in staff were ok, but I had better reception at other hotels before. Perhaps it was the fact that I didn't speak any spanish.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank H0telH0pper56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, England
Level 4 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 December 2013

Conveniently situated right next to a metro station making movement around Madrid easy. 4 or 5 stops to the Gran Via. About 10 mins walk to Santiago Bernabeu - straight down the road. That said if you are going to Madrid purely as a tourist a hotel on close to Gran Via would make more sense.

Room was good, bed comfortable. Quiet area at night so no noise and long curtains made it easy to block out light

Didn't eat meals at hotel so can't comment on quality of food. Reception staff were friendly and efficient and able to cope with my attempts at Spanish. Couple of cafes close to the hotel but not too much else in terms of food and drink options.

Only problem was lack of bath towels though this was easily and promptly corrected when reported to reception.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rogerskittle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shillingford, United Kingdom
Level 5 Contributor
78 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 November 2013 via mobile

At Playa Castilla, this is a well placed modern business hotel. I stayed two nights in a comfortable well designed suite. Although it had full length windows the black out curtains kept out urban night light and the double glazing all noise.
Breakfasts were good, plenty of choice though the buffet arrangement was congested between 7.00 and 8.00. Tables are tightly packed adding to the feeling of congestion.

Stayed November 2013, travelled on business
Helpful?
Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 November 2013 via mobile

I have no complaints about the room, it was a good size, comfortable and clean.

I have 2 small complaints, firstly there is no food served (not in cafe, restaurant or room service till 8.30pm), i appreciate this is spain but as a business hotel i thought maybe a snack in the cafe would be available. There is a mcdonalds next door but not too many other options that i could see of outaide the hotel.

Secondly, i put my breakfast room service menu on my door, next morning it was still there so had to go to restaurant instead. €20 for breakfast, if i got the continental in room service and only €13.50. If you are not going to do breakfast room service dont provide cards in rooms and waste people's time waiting for food that just isnt coming.

Staff on reception quite friendly and helpful. Would probably try somewhere else next time though.

Stayed November 2013, travelled on business
Helpful?
Thank 871sarahj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Exe Plaza

Property: Hotel Exe Plaza
Address: Paseo Castellana 191, 28029 Madrid, Spain (Formerly Silken Puerta Castilla Hotel)
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#130 Luxury Hotel in Madrid
#151 Business Hotel in Madrid
#152 Romantic Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Exe Plaza 4*
Number of rooms: 262
Official Description (provided by the hotel):
Exe Plaza is, quite possibly, one of the most intelligent choices in Madrid for those seeking comfort, easy communications, tranquillity and an excellent quality-price ratio. The hotel is located in Plaza Castilla, at the foot of the KIO Towers, on Paseo de la Castellana and surrounded by the country's leading banks and companies. What is more, it is very near Santiago Bernabeu Stadium, Chamartin train station and the Four Towers Business Area Complex. ... more   less 
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Also Known As:
Silken Puerta Castilla Madrid
Hotel Silken Puerta Castilla

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