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Ayre Gran Hotel Colon
Ranked #149 of 438 Hotels in Madrid
Reviewed 3 October 2013

Very unpersonal hôtel.
Clean, efficient, but total lack of interest. Complicated building w 2 different locations linked by a small tunnel.
The hotel is located on a main street east of Madrid, but still quiet.
Meeting rooms are narrow, despite beautiful view from the roof top.
Need 30min walk to reach CBD.
English from desk reception is approximative.

Stayed: October 2013, travelled on business
2  Thank MY_visitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayre Hoteles A, Social Media Manager at Ayre Gran Hotel Colon, responded to this reviewResponded 9 October 2013

Dear MY_visitor,

First of all thanks for your words about Ayre Gran Hotel Colón and thanks for choosing us for your stay in Madrid.
We take note of all the comments about the hotel, and we hope you give us another chance to make your stay pleasant , as one of our company policy is to create happy and comfortable experiences.

I remain at your full disposal at socialmedia.colon@ayrehoteles.com

Kind regards,

SocialMedia Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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277 - 283 of 1,835 reviews

Reviewed 3 October 2013 via mobile

Stayed two nights and found it great value for money. Good size modern clean rooms.
It's a Bit out from city but good local restaurants near by along with a good restaurant and bar inside the hotel. Metro 2 min walk from hotel also.

  • Stayed: October 2013
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Thank Booty_a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayre Hoteles A, Social Media Manager at Ayre Gran Hotel Colon, responded to this reviewResponded 9 October 2013

Dear booty_a,

First of all, thanks for your kind comments, your words help us to improve.
We are delighted that your experience was a success and you enjoyed your stay with us.

Hope to see you again,

I remain at your disposal in this email adress: socialmedia.colon@ayrehoteles.com

Best regards,

SocialMedia Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2013

One of the main advantages of the hotel is its location (very close to Sainz de Baranda metro station and 10 minutes walk to Retiro Park). The hotel has a nice modern architecture (especially the bathroom which has a wall made entirely of glass). The room was quite small but comfortable. The sheets and some of the towels were not in the best condition. The wifi service did not work during the first two days of our stay. The hotel staff is very kind and really helpful. Overall, the quality-price ratio is not as good as I expected but beside of its small disadavantages we enjoyed our stay at the hotel.

  • Stayed: September 2013, travelled as a couple
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Thank AlyNick12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayre Hoteles A, Social Media Manager at Ayre Gran Hotel Colon, responded to this reviewResponded 9 October 2013

Dear AlyNick12,

Fist of all, thanks so much for your kind words and for choosing Ayre Gran Hotel Colón for your stay in Madrid.
We will take into consideration everything that you point out in order to improve all services and our clients 'experiences.
About the internet conexion, we had some problems during these days with wifi's servers, but now wifi is working good.
Hope to see you again,

We are at your disposal in this email adress: socialmedia.colon@ayrehoteles.com

Kind regards,

Social Media Manager

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Reviewed 27 September 2013

Hi we stayed at the Ayre Colon grand hotel america. First to explain, this is basically 2 hotels in the complex the Europa and the America. This was not explained on hotels.com hence we checked in at the europa by accident but they were more than helpful. So lets get out the way what was bad. Beds were hard, far too hard for a decent hotel. The wifi. Was ok but not great between 2 of us we took 6 wifi devices (yes gadget overload) the netbook, samsung note 10.1 and samsung galaxy s3 and blackberry all performed well, the iphones didn't like the wifi at all. It was slow in general. Only other negative was a Chinese man smoking with his hotel room door open which was soon resolved. So on to the positives.we were tourists so only being 100 metres from santa baranda metro stop was great also walk to retiro park was 5-10 mins. The shower room was lovely modern glass walled but modest.. the room had fridge.. safe.. wardrobe... good lighting.. power sockets. Water in fridge. Ooh to mention no tea tray or kettle so no hot drinks. Overall for the money what got was excellent, would go back

  • Stayed: September 2013, travelled with friends
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Thank bandmab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayre Hoteles A, Social Media Manager at Ayre Gran Hotel Colon, responded to this reviewResponded 30 September 2013

Dear bandmab
Fist of all, thanks so much for choosing Ayre Gran Hotel Colón for your stay in Madrid
His words help other travelers decide to meet us.
At the momento we are changing the mattresses
Last week we had a problema with a wifi connection, but now it Works good.
As you say, we have free mineral water in all rooms
Hope to see you again.

We are at your disposal in this email adress: socialmedia.colon@ayrehoteles.com

Kind regards,

Social Media Manager

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Reviewed 22 September 2013

Large modern hotel, with huge comfortable rooms, and reasonably priced at around $100 per night. Location was not in city centre, but quite handy - we walked to Retiro Park (about 20 minutes) and Calle Gran Via, and it's also next to a metro station.

2 complaints: (i) no kettle in room – had to go on a long expedition (10 mins return) to the café in the other building to get a pot of hot water. (2 hotels in Spain later, maybe kettle in room was an unreasonable expectation as both didn’t have kettle either). (ii) Also the internet was not working in the room for 3 days (out of the 4 days we stayed), so we had to sit in reception area to use computers.

Reception staff were helpful and friendly.

  • Stayed: June 2013, travelled as a couple
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Thank Anne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayre Hoteles A, Social Media Manager at Ayre Gran Hotel Colon, responded to this reviewResponded 30 September 2013

Dear Anne F,

Fist of all, thanks so much for your kind words and for choosing Ayre Gran Hotel Colón for your stay in Madrid
None of our rooms has kettle. but as you say, in Spain is an unusual thing.
About internet, I am sorry, we had a problema with a wifi connexion.

Hope to see you again.

We are at your disposal in this email adress: socialmedia.colon@ayrehoteles.com

Kind regards,

Social Media Manager

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Reviewed 19 September 2013

I stayed at Gran Hotel Colon for a weekend in july 2012. The location is very good, away from the hustle and bustle of city life. The rooms are big, clean and modern. The staff is kind and helpful. We had a problem during the night with the door lock system thus the stuff fixed it. I was impressed of the professionalism in this hotel. The card panel had been changed with new one for several minutes, whilst we've drinking champagne at the bar as a compliment from the Hotel.
I recommend this hotel to everyone, who wants to spend carefree and cheerful vacation in Madrid.

  • Stayed: October 2012, travelled with family
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Thank Rumyana Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayre Hoteles A, Social Media Manager at Ayre Gran Hotel Colon, responded to this reviewResponded 30 September 2013

Dear Rumyana Y,

Thanks for choosing Ayre Gran Hotel Colón for your stay in MAdrid and thank you so much for your kind comments.

His words will assist other travelers know us better and encourage them to visit.

THANKS AGAIN! We hope to have you back with us soon.

Do not hesitate in contact us should you have any doubts or require additional information.

I remain at your entire disposal in this email adress: socialmedia.colon@ayrehoteles.com

Best regards,

SocialMedia Manager

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Reviewed 15 September 2013 via mobile

Normally I only give reviews at the end, but this is the 1 st night of 5 and it is the 5th attempt to write a review from room 706, meaning wifi sxcks. Furthermore the elevator in building Europe 'sounds' like one of Gustave Eiffel's first fabrics. I did not complain yet however because after a fantastic diner (outside) i need to get some sleep. Oh, apparently most rooms have terraces, but not this side of the entire building. I do have a view over Madrid ( I believe it is):-)

  • Stayed: September 2013
    • Value
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    • Service
Thank Comerenkwel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayre Hoteles A, Social Media Manager at Ayre Gran Hotel Colon, responded to this reviewResponded 17 September 2013

Dear Comerenkwel,

Thanks for your kind words about Ayre Gran Hotel Colón and thanks for choosing Ayre Gran Hotel Colon for your stay in Madrid
We will continue to strive and putting forward in our work so that our guests leave satisfied. We welcome your constructive comments and suggestions that gives us.
On the other hand confirm that none of our rooms have terraces
Hoping to have you back with us soon
We remain at your disposal
Best regards,

SocialMedia Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ayre Gran Hotel Colon

Address: C/ Pez Volador 1-11 | Av del Doctor Esquerdo 117-119, 28007 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#93 Romantic Hotel in Madrid
#101 Business Hotel in Madrid
#103 Luxury Hotel in Madrid
#104 Family Hotel in Madrid
Price Range: £60 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ayre Gran Hotel Colon 4*
Number of rooms: 362
Official Description (provided by the hotel):
The Ayre Gran Hotel Colon is located near the Paseo de Arte and the famous Retiro Park. In addition to its superb location, the hotel offers 359 modern rooms each with a fully-fitted bathroom, air-conditioning, and internet connection. Most rooms have a terrace and are WI-FI equipped. Guests can also enjoy 3 restaurants, a bar, conference rooms, gym, hairdresser, sauna, and private garage. An expert team of professionals specializes in organising meetings, conventions, and banquets. ... more   less 
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Also Known As:
Ayre Gran Madrid

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