Don't judge this hotel by it's Star rating as I did. Sadly, I thought I'd bagged a bargain.
Let's start with the positives; It's a stones throw from the Metro so very easy to get around the city. It's also close to the airport. The hotel was clean. That's the positives done I'm afraid.
Let's start with the room; The curtains were hanging off so wouldn't close properly; The sun shutters outside didn't shut properly; the shower head was clogged with lime so didn't work properly; no tea/coffee making facilities; no ironing board/iron; all furnishing were tired, room needed redecorating.
Ahum, facilities? This is the main reason why this hotel should be 2 star, there are the basics i.e. Bar & Restaurant. Both of these are again in dire need of renovation. You certainly wouldn't come in off the street to use them.
Service: Again, this was lacking. Perhaps I'm old fashioned but I do like 'service with a smile'. I didn't see one set of smiling teeth during my 4 day visit.
The Bar; On our first evening at 11.30pm the staff made it very obvious that they wanted us to leave. The lights came up, they closed the bar door, turned the TV off and clattered very loudly behind the bar until we left. Not 4 Star behaviour.
The Restaurant; much the same behaviour as the bar. If you'd like a quiet breakfast to start your day, eat somewhere else. The customers aren't noisy but the staff are. Totally lacked finesse. Tables cleared down using a trolley, plates and cutlery thrown on, what a racket. Again, not 4 Star behaviour.
Reception; There was meet but no greet. On checking out I wasn't even asked if I'd enjoyed my stay. Perhaps they fear the answers they commonly get.
To sum up: Not worthy of 4 star, hotel needs renovation, staff require training in customer service.
- Official Description (provided by the hotel):
- Live Madrid like never before staying in the Weare Chamartín Hotel, a refurbished hotel close to Chamartín station, Madrid with spaces of modern design and services specialised in the leisure traveller and in business travellers who come to the capital for business, conferences or meetings. Enjoy the advantages of a 4-star hotel near Paseo de la Castellana, within a few minutes drive to Adolfo Suárez Barajas Madrid Airport and to the fair centres of IFEMA, really close to Bernabéu stadium and the main tourist attractions of Madrid. Besides, the hotel has good communications with the most active business centres of the capital. It is a modern hotel with a state-of-the-art equipment and personalised attention, which make it the perfect option for resting, working and discovering the city of Madrid. Choose your room in WeAre Chamartín and boast of a hotel in Madrid. Enjoy the best rate online booking directly.. ... more less
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- Also Known As:
- Husa Chamartin Madrid
- Husa Chamartin Hotel Madrid