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“Excellent hotel great staff great location”
Review of Wellington Hotel

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Wellington Hotel
Ranked #46 of 435 Hotels in Madrid
Certificate of Excellence
Basingstoke, United Kingdom
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Excellent hotel great staff great location”
Reviewed 16 June 2014 via mobile

We just returned from our first trip to Madrid. We researched many hotels and decided on the Wellington for the pool and outdoor area knowing Madrid will be hot and we wanted to be able to relax in the sun as well as visit all the spectacular sites. We were really impressed with everything in the hotel. The staff were so helpful and friendly reception, poolside, spa and cleaners everyone wanted to help you. The poolside was excellent and very clean always being tidied up and the water was always being tested and cleaned in both the pool and the hot tub. We had a massage in the spa which we recommend. The gym and spa are great. The location is brilliant. Madrid tour bus is right outside the hotel and the metro is just round the corner. The hotel is really close to many tourist spots including retiro park which is beautiful. There is so much to do that we will definitely be back and staying here. As we didn't need to leave until later in the afternoon we asked if there was a possibility we could keep the room until later, answer no problem off course you can. That's good customer service! The reception staff were very knowledgeable on how to get around Madrid. Recommend this hotel !!

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Ruth1e-68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos S, Director de Relaciones Públicas at Wellington Hotel, responded to this review, 18 June 2014
Dear Guest, Thank you very much for your fantastic review about your recent stay at the Wellington Hotel. We are pleased to have met your expectations and that you liked your room and location.Looking forward to welcoming you again in a near future. Best regards.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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charlotte
Level 4 Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 16 June 2014

Just spent four days at the Wellington - the initial checkin was so disorganized and unaccommodating that I initially reacted that I would change hotels - should have done so!. the rooms weren't ready, we were "upgraded" to an unattractive suite - outdated but clean. The reception staff seemed almost baffled that we expected our rooms to be ready an hour and a half after checkin time.
Repeatedly, we were somewhat astonished that a five star hotel would be so disorganized. The outdoor restaurant at the pool seemed a little disjointed as well - like we might want a drink or heaven forbid- dinner. Service was awful - and again, somewhat baffled.
Very little English spoken, which was unique to the five star hotels that I have stayed in in major European cities, felt like we were in a three or four star hotel in a small village. I try very hard not to be the ugly American - but there just was no reason for the consistent bad service, sullen staff in the concierge level on the seventh floor - and dingy hallways.
The hotel is essentially a convention hotel, comparable to a midgrade (older) Hilton or Marriott in the states. Huge business groups were there and commandeered the central areas including the pool with a dj and live music, as well as the din in the breakfast room. This hotel is catering to large convention groups - not a high end tourist to Madrid.
We were in a good neighborhood and figured out how to follow a map to all the major sites - but it seemed the hotel was more concerned with making sure that the minibar was automatically monitored, rather than a guest was satisfied. While the front desk was pleasant enough - they just didn't seem to know what to do but go through the motions - same with the restaurant, and the concierge level bar - just didn't seem to care one way or another. This was consistent for four days - not a fluke.
They are charging rates similar to the Ritz - down the street - but not even in the same league. The star ratings have usually been somewhat consistent - but this hotel is at best a medium four star- if you want a five star in Madrid - this isn't the one. Its seen its prime and will take an overhaul before it changes. As indicated in other reviews, the location is fine, but the hotel is just getting by. As a tourist, keep looking - wish that I had.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank susanrumpole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos S, Director de Relaciones Públicas at Wellington Hotel, responded to this review, 17 June 2014
Dear Guest, We would like to thank you very much for sharing your experiences with us. Regarding to your comment, we really apologize for any inconvenience caused. We have informed all the departments involved to find a solution to these problems.. We would be honored to welcome you again the next time you visit Madrid.
Kind regards
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Chicago, Illinois
Level 6 Contributor
103 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 11 June 2014

The Wellington is well run, clean, with spacious rooms and marvelous water pressure in the showers. Breakfast was quite good. But the best feature is the excellent location near the wonderful Retiro park and in a great neighborhood with many high end stores and restaurants. It is a short walk to the Prado and one block from the Metro. Madrid is a really fun city to visit and this hotel is a good base of operations.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ceebee51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos S, Director de Relaciones Públicas at Wellington Hotel, responded to this review, 12 June 2014
Dear Guest,

Thank you very much for your fantastic review about your recent stay at the Wellington Hotel. We are pleased to have met your expectations and that you liked your room and location.

Looking forward to welcoming you again in a near future.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 June 2014

Everything worked fine and the staff was very polite and helpful. The room and the bathroom were spacious. I slept very well in the comfortable bed of the air conditioned and silent bedroom. Staff visited the room twice a day to clean it up and position the curtains. Free wifi.

The location of the hotel is great with easy access to the Buen Retiro Park and Prada. The price for a taxi to and from the airport was fixed at 30 euros and the journey took about 15 to 20 minutes depending on traffic.

  • Stayed June 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oskari80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos S, Director de Relaciones Públicas at Wellington Hotel, responded to this review, 9 June 2014
Dear Guest, Thank you very much for your comments regarding your recent stay at Wellington Hotel. We are very glad to have met your expectations. We look forward to welcome you again in a near future. Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ntexas
Level 6 Contributor
186 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 5 June 2014

The Hotel in walking distance to most of Madrid's tourist sites. Rooms are large and well appointed. The hotel has real character not a cookie cutter box hotel. Metro is 1 block away and Hop a Bus stops in front. Breakfast is pronominal but expensive.

Room Tip: 437,438 have balconies overlooking pool area.High floors have balconies facing park but are expensiv...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RockwallTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos S, Director de Relaciones Públicas at Wellington Hotel, responded to this review, 6 June 2014
Dear Guest,

Thank you very much for taking the time to share your experiences about your recent visit to the Wellington Hotel. We are glad to know that you liked our location, rooms and breakfast.

We look forward to welcoming you in a near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 June 2014

This hotel was very beautiful, the communal areas are full of fun rooms hidden behind book cases and mirrors, the only let down was the rooms are a little dated now. Still the amenities provided were definitely 5 star. the shower was tractably powerful and so was the hairdryer. the service was also faultless and and ideal location for business leisure and site seeing.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Jenna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos S, Director de Relaciones Públicas at Wellington Hotel, responded to this review, 4 June 2014
Dear Ms. Jenna,
Thank you very much for your nice feedback and high rating. We are delighted to see that you had a pleasant stay in our Hotel and that you enjoyed the location, lobby and service.
Looking forward to welcome you again in a near future. Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 June 2014

We stayed at this hotel for two nights while in Madrid. The staff was unfriendly and unhelpful.
For a high end hotel the service was very bad.

My boyfriend and I felt that we were treated poorly because of our age, the majority of guests at the hotel were over 60. For ourselves under 35 we were treated as if we were out of place.

When we asked the concierge for a recommendation for a breakfast spot in an area with shops and people he said no and said down the block is a coffee shop.

The only time we were treated well at this hotel was when my boyfriend spoke Portuguese and pretended he was from Portugal.

I would not recommend anyone young to stay at this hotel.
Madrid overall did not have very friendly or helpful people. At the end of a three week five star euro trip the stay in Madrid made us finally want to go home.

The location of this hotel is a bit of a walk from most big attractions. Bring good walking shoes or prepare to take taxis.

The air conditioning was not the best, luckily it wasn't yet the heat of the summer when we had our stay.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bianca A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos S, Director de Relaciones Públicas at Wellington Hotel, responded to this review, 3 June 2014
Dear Bianca,

Thank you for sharing your experiences about your stay at the Wellington Hotel.

We apologize for any inconvenience caused. We have proceed to inform the Management about your stay. Your comment helps us to improve our services and to offer a 5 star service to our guests.

We look forward to welcome you again at the Wellington Hotel in a near future.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wellington Hotel

Property: Wellington Hotel
Address: Calle Velazquez 8, 28001 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Madrid
#19 Romantic Hotel in Madrid
#29 Business Hotel in Madrid
#33 Family Hotel in Madrid
#36 Luxury Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Wellington Hotel 5*
Number of rooms: 251
Official Description (provided by the hotel):
Wellington hotel represents luxury, elegance and hotel tradition since its origins in 1952. Its decoration and select details allow the visitor to enjoy an unforgettable stay. Located in the stately Salamanca nieghbourhood and close to Retiro Park, its location combines elegant residences, exclusive fashion brands, art galleries, antique shops and prestigious restaurants. Within walking distance to the so-called Art Triangle: The Prado and Thyssen Museums and the Reina Sofía Art Centre. Its 250 rooms in a classic and elegant style offer a warm environment which guarantees the maximum comfort and quietness. All rooms are equipped with linen sheets, pillows à la carte and an exclusive amenities selection. Suites provide a greater luxury. Located in the most privileged area of the building, they have been decorated with the best of tastes. ... more   less 
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Also Known As:
Wellington Hotel Madrid

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