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Melia Castilla
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Reviews (3,262)
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1,752
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All reviewslevel floorconference hotelreal madrid stadiumlarge conferencepaellalarge hotelattending a conferenceoutdoor poolbusiness tripbernabeu stadiumpremium roomcity centreexcellent hotelpublic transportationbreakfast buffet ismetro stationmin walk
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565 - 570 of 3,262 reviews
Reviewed 24 November 2013

Stayed here for a conference located in the hotel. Hotel looks nice, quite smart though decor looks like 90s hotel vogue to me, and could do with a brush up. Staff were a bit odd, their English was pretty terrible, which is unusual for a conference hotel. ROoms were Ok but a few things didn't work, ac, ice machines in corridors.

Breakfast was pretty decent but catering for the conference lunches was just terrible. Location is OK though not central, but short walk to a metro.

  • Stayed: September 2013, travelled on business
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1  Thank Owen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier_Alcalde, Assistant Hotel Manager at Melia Castilla, responded to this reviewResponded 26 November 2013

Dear Owen A,

First of all, we would like to thank your comments and your honest opinion about our service and our facilities.

For the hotel Management is always a pleasure to receive this kind of review in order to improve our service and the training of our staff.

We are looking forward to seeing you very soon.

Sincerely,

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Reviewed 24 November 2013

Stayed for 3 nights to attend a conference at the hotel. Hotel is located about 20 minutes from the airport but is probably another 15-20 minutes to the city center. So, depending on your perspective this can be great (for conference) or inconvenient (tourist). There is nothing much around the hotel that warrants exploration. The hotel appears to be well maintained with supportive staff (adequate); the room is rather small (too many doors - there are 3 within the room itself) which made me feel a little claustrophobic. Room contained a good size safe (that fitted a lap top), well-stocked mini bar and free wireless internet service - thank you. The hotel housed 3 restaurants that provided amply-sized portions of good food that was also well-priced. The conference facilities were well laid out and well supported by the staff. There is a small gym (probably too small for the size of the hotel) but was under-used during my stay. All in all, a fine hotel for a conference but would have liked it better if it was more centrally located.

  • Stayed: November 2013, travelled on business
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Thank Seng100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier_Alcalde, Assistant Hotel Manager at Melia Castilla, responded to this reviewResponded 26 November 2013

Dear Seng100,

Regarding to your comments, we would like to inform you that we are really very well conected to the city center, as there are 2 tube lines and several bus stops directed to the downtown, for these reason, we are a very good option for tourists too.

We are the biggest hotel in Madrid and one of the hugest in Europe, for this we can afford to host from big congresses to small groups of tourist and families, as we have all the facilities that all of this types of customers need during their stay in the city.

We hope you to visit us again to show you all our new facilities and the rest of the rooms that we offer to our Guests.

Sincerely,

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Reviewed 17 November 2013

The Melia Castilla was the final stop on our honeymoon. We arrived in Madrid much later than we thought we would as travelled here by bus from Logrono. We decided to eat in the hotel due to the time of night and ate at the bar beside the pool. Could not fault the food here at all. The rooms were amazing, so spacious, was more like an apartment without a kitchen! The hotel is about a 10 minute walk from the nearest metro stop and hotel staff were always very friendly & helpful. The hotel was directly across the road from a pole dancing bar and we did spot a few working girls on our way from the metro back to the hotel at night but at no point did we feel unsafe. The hotel did have an outdoor pool. It wasn't very big and don't expect to get a sun bed as there were only a few but we didn't come to madrid to sunbathe so it was fine for a quick swim and cool down before hearing back out again.

  • Stayed: July 2013, travelled as a couple
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Thank Ali2311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier_Alcalde, Assistant Hotel Manager at Melia Castilla, responded to this reviewResponded 26 November 2013

Dear Ali,

We would like to apreciate your comments about our hotel and we are very glad to check that you felt very comfortable in Meliá Castilla.

We would like to take the oportunity to congratulate you about your wedding and to give to you and your partner the best wishes in your new life. By staying in our hotel we feel an important part of your honeymoon, for this reason we are proud to have given the service you deserved during your stay.

We are at your disposal and we are looking to hosting you in a near future.

Sincerely,

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Reviewed 12 November 2013

Musea, shopping and a flamenco show is a must when staying in Madrid, but at the end of the day one feels tired enough to have a peaceful rest in a spacious Premium Room of the Melia Castilla.The hotel is situated in the busy financial district of Madrid, but at the end of the day the whole neighbourhood is quiet and peaceful. If you feel like taking the Metro, there is a station nearby. The avenida Castellana is close, but does not at all disturb the clients at the hotel whose rooms are quite insonorized. Going through reception is only a matter of minutes and you're in your room before you know it. In the morning breakfast is impressive. I consider it the BEST breakfast in Madrid. Try to name anything you would like to eat, you cannot, for there is always something to every's taste. Besides, service is quick and waiters are very kind and helpful. Example of service : when we arrived, the safe was not working properly. I called reception and they promised me to send someone as soon as possible. To our surprise the handyman knocked on our door minutes later and as he saw no way of repairing right away, he brought us a new one. Half an hour to fix the problem. Sure you'll have to wait till next day in other five stars hotels.
And if you like to experience first class gastronomy, try the best Andalousian Restaurant "El Espigon", hundred meters to the left, on leaving the hotel, across the street. Superb dining and excellent wines. But don't forget to reserve, for it's almost always full. You won't regret it.
Have a nice stay. Anyway, our next trip to Madrid will be soon, as we like the town, as it will be,as always, at the Melia Castilla.

Room Tip: Book a premium room if your budget allows it.
  • Stayed: October 2013, travelled as a couple
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Thank hubert w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier_Alcalde, Assistant Hotel Manager at Melia Castilla, responded to this reviewResponded 15 November 2013

Dear Mr. Hubert,

We are truly grateful for your wonderful review of Meliá Castilla hotel. After reading it, we feel proud of ourselves and of striving everyday to offer the best service to all of our Guests.

We are glad to see that we are an important part of every trip you do to Madrid and we hope to continue being your home in the city.

When we receive this kind of congratulation, we always inform to all our team, as it is a very good sign that means that our effort worth it.

We hope to see you very soon in our hotel, "your home in Madrid"

Sincerely,

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Reviewed 6 November 2013 via mobile

Stayed here for a week on a business trip and had a pretty decent experience. Everyone was professional and friendly. My room was clean and good size in European standard. I had drinks, lunch and breakfast at the various food establishments with in the hotel and the experience was good even they were a bit expensive comparing other places nearby.

It is not as centrally located and about 20 mind away from downtown. It's a good place to stay for business trip.

Stayed: November 2013, travelled on business
1  Thank D L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier_Alcalde, Assistant Hotel Manager at Melia Castilla, responded to this reviewResponded 8 November 2013

Dear Guest,

After reading your review, we would like to thank you for your time and for the very good opinion about our hotel.

As you mention, we are very good located, as we are in the business area and only 20 minutes from the downtown.

We hope you to visit us very soon.

Sincerely,

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