Service at reception was excellent and friendly. The receptionists spoke english very well and were able to give us great directions using a map and ideas about the different areas of the city which was a great start. Service in the bar/restaurant/room service was not as good. Bar is very small, not comfortable to relax in even though the reception area is huge. The staffs english was average, which causes problems when trying to order food, especially room service. Not very friendly either, but that could be my own perception of a cultural thing. Nobody helped with our bags on the way in or out or up to the room - I'm small and could've done with a helping hand. Ordering a taxi back to the airport was stressful - it did not come on time.
Room was normal size, very clean, excellent air conditioning system that we controlled ourselves. Bathroom had a powerful shower and was clean. Key code safe was very useful.
Location is the main advantage of this hotel. 10-15 min walk to main street/area - just enough of a nice stroll after dinner/home from club. Taxi's were also cheap if we had to get one - €5 from centre back to hotel. Hotel was set in a nice, quiet, residential area - plenty of undistrubed sleep.
Two computers for internet usage in the reception area - standing only, no chairs.
Overall, it is a nice, clean, friendly, very well located hotel, but not a hotel you would choose to stay in for their amenities.
- Official Description (provided by the hotel):
- Gran Versalles Hotel is in the centre of Madrid, near Alonso Martinez Square and the wellknown neighbordhood called Chueca. You can reach Gran Via Street or Serrano Street in a short walk, or take the metro at Alonso Martinez Station, just round the corner, with 3 lines (4,5 and 10) which will bring you shortly to any place in town, even to Barajas Airport in just 30 minutes. ... more less
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- Also Known As:
- Hotel Gran Versalles
- Gran Versalles Madrid