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“Excellent”

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Emperador Hotel Madrid
Ranked #145 of 440 Hotels in Madrid
Certificate of Excellence
Reviewed 19 March 2014

Very nice hotel , friendly staff and should be rated 5 star
their breakfast is not that great so you might as well have breakfast out of hotel
other than this very nice hotel and very nice location

Strongly recommend

  • Stayed: March 2014, travelled on business
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Thank Tamer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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738 - 744 of 2,332 reviews

Reviewed 15 March 2014

Nice hotel in a most vibrant area, easy walk to Opera, Plaza Major, Mercado de San Miguel, as well as nice local restaurants/bars. The noise never stops on the streets but upgrading to the business package includes lounge access (not overwhelming indulgent) and I got a nice, freshly renovated room with sound proof windows on the 9th floor. Great view, worth the 35€ per night add-on which includes the good quality breakfast. If the hotel is well booked (which it usually is), the breakfast room gets a bit crowded but service is attentive and buffet well stocked.
The roof top pool was not open in February but probably makes in summer another distinction. Front desk staff very friendly, internet worked fine, security guard always present in lobby. Happy to return to the Emperador next time in Madrid.

Room Tip: Rooms facing the side street, 09th floor, book the upgrade package.
See more room tips
  • Stayed: February 2014, travelled on business
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1  Thank supersonicBerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2014

This hotel is far away from a 4 stars hotel. I stayed there for 2 nigths late February. Everything in general was ok but room shapes could be improved. The location is absolutely brilliant walking distance from major atractions in Madrid.

  • Stayed: February 2014, travelled solo
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1  Thank francomorenop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperadorHotel, Director de Relaciones Públicas at Emperador Hotel Madrid, responded to this reviewResponded 5 March 2014

Dear Franco Moreno,

Firstly, we would like to thank you your interest in the Emperador Hotel and your stay with us.
Additionally, for giving us your comments about your visit. We always appreciate to receive your feedback in order to help us to continuously improve our service and quality standards.

We deeply regret to read your opinion about the room. We offer other kind of rooms, and in case you were returning to Madrid in a future, we would be glad to provide you another choice more appropiate to your liking.

Finally, we are very satisfied you found very convenient the location of the hotel and its general organization. Please, feel free to contact us if you have any suggestion or request.

Yours sincerely,
Hotel Emperador

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014

We had a layover in Madrid and this hotel was just what we needed: easy to get to from the airport, in the middle of everything so we could make the most of our short overnight stay, affordable, and very clean and comfortable. Really great experience.

  • Stayed: February 2014, travelled as a couple
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Thank SaraZ23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperadorHotel, Director de Relaciones Públicas at Emperador Hotel Madrid, responded to this reviewResponded 5 March 2014

Dear guest,

Thank you for taking some minutes of your precious time and giving us your comments about your stay at Emperador Hotel in Madrid.

We are glad to hear you really enjoyed your stay with us. We are going to pass on your review to the staff of the different departments in the hotel. We work really hard for the satisfaction of our guests, and it is very pleasing to know that our work were totally satisfactory for you.

Please, don't hesitate in contact us if you have any suggestion or requirement.

Best regards,
Hotel Emperador

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Reviewed 15 February 2014 via mobile

I highly recommend this hotel while you are in Madrid. It is located in the heart of Gran Vía and within walking distance from almost everything you want to see in the city. The staff was great and accomodations were good.

I will definetely recommed this hotel for it's location, friendly staff and the value you get for your money.

Thank Yusseff D
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
EmperadorHotel, Director de Relaciones Públicas at Emperador Hotel Madrid, responded to this reviewResponded 5 March 2014

Dear Yusseff,

Firstly, we would like to thank you your stay in Hotel Emperador for your visit to Madrid.

Also for giving us your opinion about the hotel. The feedback of our guests is very important for us, and we are very glad to hear you enjoyed a nice and pleasant stay here.

Looking forward to welcoming again in a future visit to Madrid.

Best regards,
Hotel Emperador

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 10 February 2014

Absolutely wonderful experience here. Perfect location for tours, shopping, historical sites, access to transportation. Please do the small upgrade for an higher floor and a better location. Look on their website and book direct for best rates and more specifics on upgrades and special rates for seniors.

Front desk staff can do ANYTHING for you from booking tours to changing money at a decent rate. Work with them in good spirit and they will really come through for you.

Room was clean, good size, well-appointed, quiet and a great view from the rear of the hotel (I would try to avoid the street side). Bathroom was very well appointed. Our room had a shower, a bath w/shower in it, a bidet, a toilet with handy telephone, a sink and plenty of freebie shampoos, lotions, etc. etc.

Down sides: No coffee or tea in the room but a Starbucks across the street. Wi-Fi free in the lobby but a very weak signal. As mentioned by others, you get free access to good wi-fi at almost any restaurant, coffee house, or store in Madrid.

Room Tip: Higher floor on the back side (away from the street). Pay the small upgrade fee for this. You will...
See more room tips
  • Stayed: February 2014, travelled as a couple
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2  Thank tpeve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperadorHotel, Director de Relaciones Públicas at Emperador Hotel Madrid, responded to this reviewResponded 5 March 2014

Dear Sir,

First of all, we would like to thank your stay in Hotel Emperador, as well as your precious time taken for writing your review here.

Your opinion is essential for us. We always do appreciate receiving your feedback in order to help us to continuously improve our service and quality standards.

We are glad to read you had a nice stay with us. We are going to send your feedback to our staff . It is very comforting for us to know that our work and effort is rewarded with the satisfaction of our guests.

We hope to have the opportunity of seeing you in a next visit to Madrid.

Yours sincerely,
Hotel Emperador

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Reviewed 29 January 2014

I spent a week in Madrid with my family. The hotel is located in the heart of the city, close to many different shops, restaurants, points of interest. Metro station is at the door step. Hotel Staff ver helpful and kind. Breakfasts was good but it is a pity that we had to pay additional 10 eur/person/breakfast. The interiors of the room - nothing special, a bit old fashioned. Free wifi is only available in the loby, if you want it in your room you have to pay additional 12 eur/24h of usage which I think nowadays is a bit of an exaggeration.

  • Stayed: January 2014, travelled with family
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1  Thank ElizaUR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Emperador Hotel Madrid

Address: Calle Gran Via 53, 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#101 Luxury Hotel in Madrid
#127 Business Hotel in Madrid
#151 Romantic Hotel in Madrid
Price Range: £91 - £192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Emperador Hotel Madrid 4*
Number of rooms: 232
Official Description (provided by the hotel):
Emperador Hotel in Madrid is perfectly located in the lively Gran Vía of Madrid, only a few minutes of the main tourist attractions in the capital. It offers 232 guestrooms, meeting rooms and an amazing rooftop with terrace and swimming pool in season. Other services in the hotel: gym, souvenirs shop, hairdressing, steam bath and valet parking, among others. ... more   less 
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Also Known As:
Madrid Emperador Hotel
Emperador Madrid
Hotel Emperador

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