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“Great location, terribly noisy, no problem solving”
1 of 5 bubbles Review of Luxury Suites

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Luxury Suites
Ranked #195 of 445 Hotels in Madrid
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Great location, terribly noisy, no problem solving”
1 of 5 bubbles Reviewed 9 September 2013

I stayed there for three nights and I was a returning customer as the location is superb and the self-catering works well when you travel with children. Children are welcome and they do provide a welcome pack for children with toys, cotbed, etc.
First visit round I loved it (stayed in a junior suite with great views to Calle Alcala and on 4th floor), this was only in July 2013 and the hotel seems to have gone downhill since then.
Room 103 is a senior suite with dodgy views to the restaurant next door's kitchen alley and is back to back to the Irish pub next door. This meant not being able to sleep at all until past 2am at the weekend and the whole room was moving with sound. You could hear people dancing, shouting, tapping, etc to an illegal level surely. At the cost of the room, not being able to sleep is terrible. I called reception twice and no manager was in sight on Friday, Saturday or Sunday. No one responsible for anything in the building. Message left about complaints but not heard of manager yet. It was horrible and people from different rooms were talking about it over breakfast. So I would avoid first floor.
Upon already paid for breakfast they offered to cook us an omelette, which we happily accepted and then they were charged on top of breakfast rate, which we saw as pretty mean in a luxury hotel.
Cleanliness was weak too: fluff everywhere on the floor, smelly socks from previous guests under the sofa, lack of toilet rolls, dirt on floor next to the fridge, a pin on the floor (travelling with a toddler!).
Great concept and location, terrible performance or problem solving for a Luxury place.
Still waiting for an email, compensation, etc.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank zazuelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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273 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York, NY
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 1 September 2013

The hotel is just a block from the Puerta de Alcala, and a couple of blocks from Avenida Serrano, a high-end shopping strip, and across the street from Palacio de Cibeles. If you're not looking for it, you'll miss it. The front is just a narrow entrance, which is deceiving. The hotel is much bigger than it appears from the sidewalk. Suites are well appointed, modern, clean with fully stocked kitchens. Loads of closet space! Visit the rooftop café and you'll be attentively waited on by Maria Carmen. Breakfast, lunch, light dinner and cocktails are served. It offers a great view of Palacio Cibeles, where you can go for a meal or just cocktails. El Prado, Parque del Retiro and other attractions are within walking distance. Pick up El Bus Turistico just a block away. Three restaurants/bars along Alcala offer great options for drinks, light meals and dinner. Don't miss the great bakery across the street.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CosmoChickNYer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookline, Massachusetts
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 31 August 2013

Our family stayed for two days and had a very nice stay. The front desk staff were very helpful and pointed gave us guidance on sights as well as a well stocked small convenience store a block away. The location is great for metro access, designer shopping, the Parc del Retiro, which was very nice in the summer evenings, as well as access to the Prado, a ten minute walk away. We had a car and parking was in a large public garage. Unfortunately there was no one at the windows so we were never able to take advantage of the discounted rate for hotel guests. The number of restaurant choices is less than ideal but the ones around were good quality. Even though our apartment faced Calle Alcala, with the resulting views of the Plaza Cibeles, it was well insulated and quiet at night. Biometric finger scanning room access meant no worries about keys.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tanvir H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 11 August 2013

Overall OK but we did not consider it was worthy of the title luxury. I will start with the positive good value if travelling with children (our son who was with us is 15) he had a sofa bed in the lounge area, we had a large bed in the bedroom. We paid about £104 a night GBP. Suite was a fair size, decor was Ok no character but good facilities overall with lounge, bathroom, small kitchen and bedroom. Reasonable rate for the city centre for three people within walking distance of all sites. Now for the honest bits, we arrived about 5ish took over 10 mins for someone to arrive at the reception. Another tourist let us into the building who was sat at a cafe outside. Worst bed we have ever slept in our lives (and we have travelled quite a bit!) sofa bed was more comfy dreadful sore back after 4 days. Spanish beds do tend to be a bit on the hard side though. Kitchen area dated we had a leak from the kitchen sink on arrival. rather than move us to another suite (maybe there was not one) they just put towels underneath. These were still there soaking 2 a day later. When we used the washing machine it leaked all over the kitchen floor dirty brown water we had to soak up with our towels. In the bathroom we dropped something under the sink and when we picked it up the dust/dirt was shocking! They advertise a turndown service but this was never done, once they called and asked us did we want it it was 6.45pm - we said we were going out and could they come in 10 minutes to which they said now it was now or it could not be done. Ran out of loo roll and had to use our own tissues and they never replaced the bathroom toiletries after day one. overall OK not sure if i would use again however.

Room Tip: Ask for a room higher up ones at the front are really noisy from the main road.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JacquiP549
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MolinaQuiros, Director General at Luxury Suites, responded to this review, 14 August 2013
Dear guest:

First of all please let me thank you for choosing Luxury Suites Madrid during your recent visit to our city.
Also I do appreciate you bringing to my attention the issues that you experienced during your stay.

I have personally taken your comments and met with the head of departments involved so issues like the ones you experienced can be avoided for future stays.

Once again please accept my apologies and feel free to contact me if you prefer to talk about what happend, at mmolina@luxurysuites.es.

Thank you very much,

Miguel A. Molina
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston
Level Contributor
114 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 bubbles Reviewed 1 August 2013

This well located property offers huge two bedroom- two bathroom apartments for reasonable price. Full kitchen and living room/dining room. Also had three large flat screened televisions. Desk manned 24 hours a day with helpful courteous staff.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marknbellair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MolinaQuiros, Director General at Luxury Suites, responded to this review, 6 August 2013
Dear Guest,

Thank you very much for sharing your comments about your last stay with us.

Thanks for your nice comments! we can improve day by day...

Hope to welcome you very soon.


Miguel A. Molina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 1 August 2013

Easy walking distance to the museums, shopping, restaurants, etc. great breakfast on the rooftop patio included. The suites were small by American standards, but still very nice. We'd come in on the overnight from Dallas and had to leave our baggage and walk around, go to a museum for about five hours before checking in, but that is understandable. Small but usable elevator for luggage and a very small lobby - no downstairs bar or street frontage. However, there was a very pleasant Irish pub a couple doors down. Next time in Madrid, I will stay there for sure. Great value for money compared to other suites in town.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MolinaQuiros, Director General at Luxury Suites, responded to this review, 6 August 2013
Dear Guest,

Thank you very much for sharing your experience at Trip Advisor.

We are very pleased to know you have enjoyed our hotel, its location, services etc...

We really hope to have the pleasure of welcoming you very soon.

Best Regards

Miguel A. Molina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MA
Level Contributor
264 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
5 of 5 bubbles Reviewed 22 July 2013

Nice clean apartments - full size appliances, full size bathroom, not at all cramped. Clean. Helpful staff. We really liked it and would gladly stay again.

Only issues:

1. Hotel's default key is a fingerprint scanner. As a rule, we don't give biometric data, and I've never seen it used for a hotel key. However, they'll still give you a physical key if you refuse.

2. Breakfast is a little expensive for what it is but the food is good quality, the lady who serviced it when we were there is wonderful, and the view from the balcony is really nice.

3. Bed could use a little more padding. But we slept pretty well anyway.

Room Tip: higher floor reduces street noise.
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank poodledoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MolinaQuiros, Director General at Luxury Suites, responded to this review, 24 July 2013
Dear Guest,

I would like to thank you for having chose the Luxury Suites during your recent visit to our city and for having taken some of your valuable time to share your comments with us regarding your experience in our hotel.

Thank you for sharing your experience. We are very happy to hear that you spent a good time among us and hopefully we will see you again soon.

Best Regards

Please if you need any information do not hesitate to contact me

mmolina@luxurysuites.es
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luxury Suites

Property: Luxury Suites
Address: Calle Alcala 57, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #195 of 445 Hotels in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Luxury Suites 4*
Number of rooms: 18
Official Description (provided by the hotel):
Located in Alcala street between Puerta de Alacala and Plaza Cibeles, next to Parquedel Retiro and just a few steps from the art museums of the Golden Triangle (Museo del Prado, Museo Thyssen-Bornemisza and Museo Reina Sofia). Within walking distance to Puerta del Sol and Teatro Real.Luxury Suites offers 18 one and two-bedroom apartments ideal for short, mid and long-term stays, the size of which varies from 65 sqm to 135 sqm including a duplex and connecting apartments.All completely restored with contemporary design and allthe comfort of a home away from home.All Double bedrooms with king size bed or twin beds, one or two bathrooms with Molton Brown amenities, fully equipped kitchen, living room/dining room with sofa-bed. ... more   less 
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