I stayed there for three nights and I was a returning customer as the location is superb and the self-catering works well when you travel with children. Children are welcome and they do provide a welcome pack for children with toys, cotbed, etc.
First visit round I loved it (stayed in a junior suite with great views to Calle Alcala and on 4th floor), this was only in July 2013 and the hotel seems to have gone downhill since then.
Room 103 is a senior suite with dodgy views to the restaurant next door's kitchen alley and is back to back to the Irish pub next door. This meant not being able to sleep at all until past 2am at the weekend and the whole room was moving with sound. You could hear people dancing, shouting, tapping, etc to an illegal level surely. At the cost of the room, not being able to sleep is terrible. I called reception twice and no manager was in sight on Friday, Saturday or Sunday. No one responsible for anything in the building. Message left about complaints but not heard of manager yet. It was horrible and people from different rooms were talking about it over breakfast. So I would avoid first floor.
Upon already paid for breakfast they offered to cook us an omelette, which we happily accepted and then they were charged on top of breakfast rate, which we saw as pretty mean in a luxury hotel.
Cleanliness was weak too: fluff everywhere on the floor, smelly socks from previous guests under the sofa, lack of toilet rolls, dirt on floor next to the fridge, a pin on the floor (travelling with a toddler!).
Great concept and location, terrible performance or problem solving for a Luxury place.
Still waiting for an email, compensation, etc.
- Official Description (provided by the hotel):
- Located in Alcala street between Puerta de Alacala and Plaza Cibeles, next to Parquedel Retiro and just a few steps from the art museums of the Golden Triangle (Museo del Prado, Museo Thyssen-Bornemisza and Museo Reina Sofia). Within walking distance to Puerta del Sol and Teatro Real.Luxury Suites offers 18 one and two-bedroom apartments ideal for short, mid and long-term stays, the size of which varies from 65 sqm to 135 sqm including a duplex and connecting apartments.All completely restored with contemporary design and allthe comfort of a home away from home.All Double bedrooms with king size bed or twin beds, one or two bathrooms with Molton Brown amenities, fully equipped kitchen, living room/dining room with sofa-bed. ... more less
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