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“Nice hotel on a busy boulevard.”
Review of Hesperia Madrid

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Hesperia Madrid
Ranked #15 of 435 Hotels in Madrid
Certificate of Excellence
California
Level 6 Contributor
239 reviews
184 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“Nice hotel on a busy boulevard.”
Reviewed 5 May 2014

This is a gracious and lovely hotel with a beautiful lobby, but lots of steps up to the door, back down inside to get to the registration desk. More steps down the next morning to get to the breakfast area.They did allow is to check in early, about 11:30. Like many hotels in Spain, the bathroom had many doors separating the different sections. Everything was clean and orderly, lots of towels and other amenities, free, secured WiFi. There was a problem with one elevator but the staff was very quick to respond and get ti started again. Across the street there is a Starbucks and a nice little café.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 10234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pabl0-Gonzalez, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review, 7 May 2014
Dear Guest,

Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your recent stay with us.

At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services.

Yours sincerely,

Pablo González
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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  • Service
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New York City, New York
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 May 2014

This is a fantastic hotel and I'd like to thank the staff, including the wonderful Lillian Ferrer from Guest Relations. We really loved the location, the food, and the amenities. A most comfortable stay. What's more, we felt warmly welcomed here! Highly recommended.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MATraveler47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pabl0-Gonzalez, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review, 5 May 2014
Dear Guest,

Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your recent stay with us.

LIlian Ferrer is specially happy to know that you have enjoyed your visit to the Hesperia Madrid hotel.

Yours sincerely,

Pablo González
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 April 2014

An excellent 5star hotel, located in the biz district of Madrid but very close to Metro and Buses to take you to the main attractions of the city. And to keep in mind, it's in general not far from those main point of interest.

I got a very good deal on their website for less than EUR100 per night. queen size bed, very clean hotel room. breakfast was included and they are very good. The hotel also has a restaurant on site that is Michelin stared.. it was closed on Easter weekend when I was there so not able to try it out.

I originally planned to stay in Madrid for 2 nights but then decided to stay one more day. Unfortunately they did not want to extend the same rate for the 3rd night to me even though they have vacancy on the 3rd day. By then I was familiar with the city enough to be willing to pick another hotel close to train station so I moved to a different hotel. That would be my only feedback on the hotel. If they have vacancy, they should allow guest to extend their stay at the same rate.

Bottom line - for their regular rate EUR150, I think you should expect 5 stars level hotel; but at the rate below EUR100, I think it's a great value.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hxj127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pabl0-Gonzalez, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review, 30 April 2014
Dear Guest,

At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success.

Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the services and location of our Hotel during your recent stay with us.


Yours sincerely,

Pablo González
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Juan, Puerto Rico
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 April 2014

Stayed with my wife 3 nights. Had stayed before at this facility many years ago and was satisfied. We now sweated every day and night at our room. The staff could not fix the problem alleging it was a matter of the season's changes of temperatures. Go figure, Horrible days. The location is not good except for a Metro station at the corner of the hotel. Our room was cramped and small. Was offered a better room at check-in for 50 euros per day more, and was refused. Nice bathroom and fixtures. Very friendly staff. We will not go back.

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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pepinmedina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review, 11 April 2014
Dear Guest,

First of all I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time.

At the Hotel Hesperia Madrid our aim is to exceed the expectations of our guests, and we deeply regret when we do not fully achieve this. We are very sorry to know that some aspects were not to your total satisfaction. Please accept my sincere apologies for the inconvenience caused. You can be assured that I am personally following up on these issues.

In order to change your opinion about our rooms I would like to offer you a complimentary upgrade to our suites (subject to availability) during your next visit to Madrid, please let me know in advance and it would be a pleasure to have a really nice room prepared for you.

I look forward to welcoming you personally during your next stay.

Sincerely yours,

Pablo González
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 April 2014

Clean, practical, stylish, luxurious, with friendly and helpful staff, a great breakfast, great bar and restaurant, La Manzana (delicious amuse-bouche a nice surprise). Lovely relaxed overall ambience and vibe. Stayed here for a short sightseeing break in Madrid, hoping this would be the best value, even allowing for getting taxis in and out of the centre (approx 8 Euros to Prado, in under 10 mins, always a taxi ready at hotel, and no problem finding one in central Madrid either). Would definitely stay here again.

Stayed in a spacious Premium room (more like a suite than a room), which had a huge and v. comfortable bed, with several pillows (so didn’t need to use the pillow menu service which offers another 9 options). Facing the main road, so a light rumble of traffic (easily blocked by ear plugs), didn’t hear any other noise – bedroom is set back from the corridor, and doors close quietly. The room was warm (perfect), the air con was quiet, though if you wanted an icy blast, didn’t seem to get v cold (didn’t matter to me, but might to some people). Wi-fi was good.

Very much a five star hotel (hotel website lists all the amenities etc available – too many to list here).

Trendy and very good restaurant, La Gabinoteca, two streets behind the hotel (arrive before 9 to avoid queuing for a table) in a residential area with corner shops, bar, etc.

A five minute walk and you are just entering Salamanca area, about 25 mins walk to Chueca (walking lesiureley).

A splendid and luxurious base for sightseeing in Madrid.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pebble082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review, 8 April 2014
Dear Pebble082,

Even though we frequently receive positive comments about our Hotel, yours are specially exceptional.

Be assured that they will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. I have read your comments literally during our last operational meeting and also put a copy on our staff information board.

Again, many thanks for your inspiring remarks and we hope to welcome you back in the Hotel Hesperia Madrid in the near future.

Yours sincerely,

Pablo González
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 6 Contributor
227 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 1 April 2014

Location was okay, but not particularly close to any meetings.

Fitness rooms were in two empty hotel rooms, not a very impressive range of equipment but it was useable.

Wifi was weak in my room, but okay in the bar and breakfast restaurant...

The complimentary sweets were a nice touch. :)

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David_Maywald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review, 2 April 2014
Dear David,

Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your recent stay with us.

At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. I can assure you that we are hardly working in order to improve our fitness rooms and it would be a pleasure to show you on your next visit to Madrid.

Yours sincerely,

Pablo González
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 March 2014 via mobile

Stayed for two nights in a standard room. Comfortable and elegant room, friendly and helpful staff. Right next to metro with centre three stops away. Would definitely stay there again on my next trip to Madrid

Stayed March 2014, travelled on business
Helpful?
Thank Jon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review, 27 March 2014
Dear Guest,

Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your recent stay with us.

I hope to have the opportunity to meet you personally on your next visit to Madrid.

Yours sincerely,

Pablo González
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hesperia Madrid

Property: Hesperia Madrid
Address: Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Madrid
#8 Family Hotel in Madrid
#12 Luxury Hotel in Madrid
#13 Romantic Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hesperia Madrid 5*
Number of rooms: 171
Official Description (provided by the hotel):
Ideally located, the sophisticated and chic Hotel Hesperia Madrid is one of the city's leading contemporary luxury showcases. ... more   less 
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Also Known As:
Hesperia Madrid Hotel Madrid
Hesperia Hotel Madrid
Madrid Hesperia Hotel

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