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“5 Stars”
Review of Hesperia Madrid

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Hesperia Madrid
Ranked #14 of 436 Hotels in Madrid
Certificate of Excellence
Key West, Florida
Level 6 Contributor
117 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“5 Stars”
Reviewed 14 August 2014

Maybe we had an upgraded room but this property was a definite five star. It is the first European hotel that has provided wash cloths, an umbrella (although it did not rain) and fresh flowers in the bathroom and sleeping room, changed daily. There was superb service at the door, at the front desk, in the bar and in the café. English was spoken well but most staff which made everything easier for us. The orange juice at the bar was freshly squeezed as ordered. Not cheap but certainly first class. The bed was perfect and we were able to keep the room cool despite the heat wave during our stay.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Inthekeysfornow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pabl0-Gonzalez, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review, 20 August 2014
Dear Inthekeysfornow,

We always appreciate positive comments about our Hotel, and yours are specially exceptional.

These comments will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. I have read your comments literally during our last operational meeting and also put a copy on our staff information board.

Many thanks for your inspiring remarks and we hope to welcome you back in the Hotel Hesperia Madrid in the near future.

Yours sincerely,

Pablo González
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,411 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Bay Area
Level 6 Contributor
133 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 3 August 2014

The Hesperia Madrid epitomizes Spanish hospitality. The staff was helpful and attentive. The rooms are flawless and the breakfast, which was included in our tour, had just the right Spanish touch while vaguely reminding Americans of home. The only caveat for Americans is to bring either a cloth or disposable face cloth, since, in our experience, they are not provided in Spain. We enjoyed our time thoroughly!

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank 1CaliforniaBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pabl0-Gonzalez, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review, 4 August 2014
Dear Guest,

We really appreciate for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your recent stay with us.

At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services.

Yours sincerely,

Pablo González
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level 5 Contributor
63 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 30 July 2014

We chose this hotel because we found a good rate and like its location. What we experienced was not much different from reviews we had looked at beforehand. It is a small hotel, not quite 5 star but with overall good service. Staff was polite and accommodating. Rooms are small and the mattress was in need of change! and I don´t know about other rooms, but ours had a glass bathroom door which let the light in our room very early :( since it was July. We had to call housekeeping a couple of times because we had no soap or we needed extra towels and hangers, but they were responsive. Breakfast was good, in a large, quiet area at the back of the lobby and we enjoyed it -and the guy greeting us every morning was very pleasant, always with a smile on his face). Not disappointed overall.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank deboraperez56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pabl0-Gonzalez, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review, 31 July 2014
Dear Guest,

At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services.

We really apreciate for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your recent stay with us.


Best regards,

Pablo González
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 4 Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 July 2014

Stayed here overnight. The rooms are small but clean.
The staff is excellent and does there best to accommodate.
The breakfast buffet though seemed like it was mire Asian oriented traditional (

I look forward to stay at this hotel again.
I wish there was a pool though

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jetset442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review, 28 July 2014
Dear Guest,

First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your recent stay.

I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special while staying with us.

Hoping to welcome you for your next stay with us so that I can meet you personally.

Receive my best regards,

Pablo González
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 5 Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 13 July 2014 via mobile

We got off to a rocky start at this hotel when, after travelling for 22 hours from Australia, we were told when checking in at about 2.30pm that our rooms would not be available until 6pm due to a grounded plane at the airport (which presumably caused some guests not be able to check out on time, which was very odd!). This wasn't acceptable to us and weren't offered any compensation until we pushed for it at checkout. The rooms were OK. The location is pretty but not close enough to fun parts of town (eg Santiago). Wouldn't go back there.

Stayed July 2014, travelled with friends
Helpful?
Thank Perthfoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review, 14 July 2014
Dear Guest,
I would like to personally thank you, for the trust given to our hotel Hesperia Madrid, by choosing us for your last stay.
With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.
We hope you give us a second chance. Looking forward to welcome you back in the near future.
Please feel free to contact me whenever you wish at guestrelations2@hesperia-madrid.com
Yours Sincerely,
Pablo González
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, Nz
Level 5 Contributor
82 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 4 July 2014

Very nice hotel. Friendly and welcoming staff. Comfortable rooms with all amenities and comfortable beds ensuring a good night's sleep. Lovely bathrooms. We stayed for four nights (two as part of an Insight Vacations tour and two on our own). Not exactly central but we like it that way - enjoyed exploring the local area and discovering some wonderful places nearby. A short taxi ride to the centre if needed. Metro stop nearby, plus bus stops. Would not hesitate to stay again. Loved Madrid. Loved the Hesperia.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jandm63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review, 8 July 2014
Dear Guest,

First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel.

I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers. I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special while staying with us.

Hoping to welcome you for your next stay with us so that I can meet you personally.

Receive my best regards,

Pablo González
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 July 2014

Were relocated to the Hesperia which was around the corner from our originally booked NH Abascal as it was undergoing renovations and was not ready in time. Turned out to be a very happy change of accommodations for the 6 nights we were staying in Madrid!! Hotel staff were warm and friendly; facilities were excellent as were the restaurants where we had a daily breakfast buffet and one evening meal at the Japanese themed Hikari Sushi Bar. Our French (!!) waiter was very attentive and helpful in guiding our food choices. For guests with somewhat deeper pockets there is the Michelin 3-starred Santceloni Restaurant at the top of the hotel.
Could not have been happier with our stay and will certainly return if we are in Madrid. We will recommend it

Location is within 3 minutes of a stop [Gregorio Maranon] on Madrid's excellent subway system. For football fans, Real Madrid's Santiago Bernabeu is only two stops away! Because of the comprehensive coverage of the city by it's excellent subway system, very few locations of interest will be more than 15 - 20 minutes away; more often than not, less than that.

We thoroughly enjoyed our 6 days in Madrid, in no small part due to the excellence of our accommodations!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review, 4 July 2014
Dear Anne,

First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at Hesperia Madrid Hotel.
I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers. I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special while staying with us.
Hoping to welcome you for your next stay with us so that I can meet you personally.

Receive my best regards,

Pablo González
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hesperia Madrid

Property: Hesperia Madrid
Address: Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Madrid
#8 Family Hotel in Madrid
#12 Luxury Hotel in Madrid
#13 Romantic Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hesperia Madrid 5*
Number of rooms: 171
Official Description (provided by the hotel):
Ideally located, the sophisticated and chic Hotel Hesperia Madrid is one of the city's leading contemporary luxury showcases. ... more   less 
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Also Known As:
Hesperia Madrid Hotel Madrid
Hesperia Hotel Madrid
Madrid Hesperia Hotel

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