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“Yuck” 2 of 5 bubbles
Review of Melia Madrid Princesa

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Melia Madrid Princesa
Ranked #66 of 444 Hotels in Madrid
Certificate of Excellence
la, ca
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Yuck”
2 of 5 bubbles Reviewed 3 December 2009

Don't stay here, this is definitely not a 5 star, more like a 2-3 star. Way overpriced for what you get. Hotel is in need of a major remodel. Rooms are straight out of 1980's Las Vegas.
Super ugly interior design and our room was tiny! but on a good note, the bed was comfy.
WARNING: Hotel photos on website look nothing like how the rooms really look.
We stayed on the 10th floor but could still hear noise of busy street below. Hated the location. No free breakfast and no wi-fi in room, only an ethernet cable. Stay at a Room Mate Oscar or Alicia instead. Much better location, free breakfast and wi-fi!

  • Stayed November 2009, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank aef9892
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
San Pedro Sula, Honduras
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 2 November 2009

Great staff, comfortable and clean rooms, perfect location. Only problem encountered was the very nasty smell on lobby and halls. They need to do something with their sewage system. The smell gets worse at night. If it wasn't for this problem the hotel would be perfect and I would recomend it to friends. Hope they improve on this soon.

  • Stayed October 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
1 Thank jrfasquelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 28 October 2009

We are currently staying at this hotel for one night and found a secret hotel deal on Last minute. The rooms are very nice however we have just gone down to use the swimming pool advertised on their website as a service so assummed this was part of the package. When we got there we were informed we would have to pay 15 euros each. This hotel is already very expensive so think it is rediculous that this is not included. I would not stay here again.

  • Stayed October 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank tania_1515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 12 October 2009

Booked hotel on line from Canada so was not sure of what to expect. Arrived early and were pleasantly met by friendly staff and booking in early was not a problem. Found the room to be exceptionally clean and modern. The design of the room was efficient as the small space was expertly used. Flat screen TV with CNN in English. The bathroom was well appointed with two shower heads and sufficient toiletries. Hallways and hotel lobby smartly decorated and pleasing to the eyes. A short walk to the subway which is very easy to use. About a 20 minute walk to Playa Mayor. Staff were friendly and helpful, except gave us the wrong information - Monday most museums and art galleries are closed. Not a lot of restaurants and bars in the area. Did not eat in the hotel - wanted to experience the local places for breakfast, etc. Would recommend this hotel for business travelers, friends and family.

  • Stayed September 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank flights0ffancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 28 September 2009

We booked this hotel as a hotel/flight combo and were not disappointed. The location was perfect (at least for us). We were able to take the metro (2 euro per person) to the hotel in about 30 or so minutes. We took the pink line to the blue line to the yellow line. Sounds complicated but was really easy. Ventura Rodriguez is the stop right outside the hotel which made it so easy to get around town. Plaza De Espana is a short walk from the hotel (roughly 10 minutes) and Temple Debod is about a 15 minute walk. We stayed on the 12th floor and had a lovely view with the Palacio Real in view. It only took us about 20 minutes to walk to the Palacio Real but you could tube it if you wanted (Opera is the stop you'd need). Also, if you decide to take the Madrid Vision hop on/off tour, the bus lets you off really close to the hotel. If you walk toward Plaza De Espana, you will come across several restaurants from cheap (Burger King) to more expensive. We ate at Cafe & Te' which is sort of cheap to mid range.
I really liked the hotel and location. The room is modern and nice. There are doors inside the room that you can close to keep out hallway noise. The hotel corridor lights come on when you enter it which was a nice green touch, otherwise they were really dim. The shower was lovely with a big shower head and also a hand held one that was great for washing hair. The bell hop showed us how to use the room and helped us with our luggage. The front desk was helpful and showed us where the hotel was on a map and then pointed out a couple of major sights. We wanted to use the pool but there was a £15 per day charge so were a bit disappointed by that. One last thing, there was a little convenience store just around the corner which was great for getting little things from.
Also, I thought the bed was great. I had the best night's sleep and felt really refreshed. They also supply an abundance of great pillows so there was a selection for individual tastes. An added bonus was that there was a safe in the room as well as a mini bar.

  • Stayed September 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TXUKGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatineau, QC, Canada
Level Contributor
40 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
3 of 5 bubbles Reviewed 15 September 2009

The title of the review says it all. I echo a few sentiments that were expressed in previous reviews about this hotel. It was so average and low-key, there really isn't much to write about and I'm usually one to write quite extensive reviews. On the other hand, there isn't anything that requires major complaining either. Basically, this is your run-of-the-mill city centre hotel with average facilities, an average (overpriced) breakfast, average staff and an average room. That being said, they were obviously positive and negative.

To get it out of the way, I'll start with the negative/neutral aspects so you're not left reading this thinking it's all about complaints and no substance.

First and foremost, the location is average. Not quite in the middle of everything yet, not quite far enough that you would require riding the subway all the time to see the major sights of Madrid. If you're looking for a city centre location that's a little more quiet than say, a hotel situated a few minutes from the Prado or the Atocha Station area, this hotel represents a good choice amongst Madrid hotels. You're never more than a 10-minute walk from restaurants and some of the attractions, or worst case, a 10-minute metro ride, of which you will find a station literally within 100 steps of the hotel's entrance.

Secondly, for a hotel that pretends to be 5-star and is rated as such, it doesn't deliver 5-star service or facilities. This would be a 4-star hotel at best in most western countries. The hotel doesn't have a concierge and the front desk suggestions were often off, especially for restaurants. After 2 questionnable dining reccomendations the first 2 nights, we simply relied on our guidebook on the 3rd night. The rooms were indeed renovated quite recently but I question the functionality and the quality of guest room furnishings. Laminate flooring, Laminated faux wood furniture, Plastic faux glass everywhere, it was very IKEA-esque (even felt a little cheaper) and certainly didn't feel like staying in a 5-star hotel. The advertised pillow menu on the hotel's website was nowhere to be seen. In addition, the so-called DreamMax bed by Melia is really nothing to write home about. After lying down the first time, I wondered if the hotel had just put the fancy sheets and pillows on top of an old mattress. Check done, it was indeed a brand new mattress but forget the "pillowtop" Melia advertises on its website, this was nowhere near as plush as Westin's heavenly bed, the Marriott Revive beds, etc. Perhaps it is better suited for Spanish clientele, because it had little padding, was stiff )and not in a good way) and in no way particularly comfy. The duver provided is not the soft, warm feather type you'll find in those other chains either, it is filled with synthetic fabric.

No interactive TV (not that it mattered to us but it sure is expected in any so called 5-star hotel in the world). Limited toiletries (they only provide on bar soap, shampoo and body wash. Do not expect to find conditioner or body lotion here, there is none. Melia has a lot to learn from the other major international chain on that. I do not recall seeing an iron or board. That being said, the hotel was also applying its substandard facilities to the minibar pricing, I though 2 euros for bottled water was quite reasonable for a hotel and phone calls were not a rip-off which can often be the case in Europe.

Thirdly, the breakfast, charged at 26 Euros per person, was absolutely nowhere near worth that much. Limited hot selection which granted, is not common in Europe but at such a price, should have been provided for overseas visitors. Breakfast room staff could not crack a smile and they finally came to serve coffee while we were about to leave. Either they were understaffed but it felt like the two employees there that morning just lacked motivation.

Finally for the negatives, the pool area hours were limited. During the month of August, the facility is simply closed on week-ends. In a seasonal hotel, ok maybe, but in the middle of the tourist season in Madrid, that's just cheap. The fact that they charge is also a bit ridiculous.

Now, for the good parts. The hotel's cleanliness was examplary. A lot of North American properties could learn a lesson from these guys. The A/C kept the room well cooled in the midst of +40 celcius temperatures in Madrid. The shower was one of those nice "rainshower" type.

The bellman was always on the ball to help you and most opened the door for you which gave it a touch of class. The internet access, just by the reception desk, is decently priced at 4 Euros per 30 minute period. The lobby and lounge area were quite attractively decorated and felt quite a bit more luxurious than the rooms. Note that the staff, even though they weren't quite on the spot with their recommendations, were prompt to respond to service request, such as when I called for a feather pillow.

Housekeeping is good at respecting the do not disturb sign, even when we slept late (until nearly noon). However, on a funny side, I took away the DND sign one morning so the maid would be aware that we wanted cleaning and 2 minutes later, she entered without knocking and yelled at us for taking it off while not being ready to leave. I don't know if I should call this efficiency or being just plain rude but we laughed it off.

The LCD TV had a good selection of international channels in Spanish, German, French and English.

Overall, this was good value given the rate we paid (pre-paid on Sol Melia's website) but given the reputation of the chain, it was a little underwhelming. A lot of the facilities were closed during our stay and the staff, although efficient, wasn't overly friendly or helpful. That being said, they weren't rude either. The rooms felt cheap and they are small, although if you didn't know that rooms, even in major hotels, are small in European city centres, and you complain about it, you're probably better staying in North America. Note that rooms with 2 beds are always 2 single beds pushed together.

I'd say, go for it if you think you're getting good value (100 Euros or less?) but don't expect a glamourous hotel with white glove service. It's a run-of-the-mill, city centre business hotel, nothing more, nothing less.

Happy travels!

  • Stayed August 2009
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank CdnWT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, TX
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 27 August 2009

My husband and I recently visited Lisbon and Madrid and stayed at the Princesa. Before booking the trip, I could not comprehend why a five star hotel had such low ratings on Travelocity. The hotel is a beautiful, modern hotel, however, the service is very lacking in my opinion. Little things often make a lasting impressions...We asked for washcloths several times and were told that the hotel did not have any washcloths. The first 2 days were were there, the hallway on our floor was quite dirty, and it was not vacuumed until the third morning. The staff was not the friendliest, and we got the feeling that they did not really enjoy their jobs. I hate to have to give the hotel a 3 star rating because I believe that Sol Melia as a corporation did their part by providing a beautiful hotel with nice rooms, public areas etc. within the space restrictions. However, the staff, which is where most of the guest interaction occurs, does not hold up its end.

  • Stayed July 2009, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank travelisfun007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Melia Madrid Princesa

Property: Melia Madrid Princesa
Address: Calle Princesa 27, 28008 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Arguelles
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#44 Business Hotel in Madrid
#50 Luxury Hotel in Madrid
#59 Romantic Hotel in Madrid
#68 Family Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Melia Madrid Princesa 5*
Number of rooms: 274
Official Description (provided by the hotel):
Completely renovated in 2008 and located just steps away from Madrid main square Plaza de España, this modern Hotel offers spectacular views of the Royal Palace and Casa de Campo. Perfectly situated within walking distance of Gran Via, Plaza Mayor, Puerta del Sol and Madrid's main museums (Prado, Thyssen,...). In addition, a Metro stop can be found right at the entrance of the hotel allowing convenient travel to the airport or Madrid's main local attractions. ... more   less 
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Also Known As:
Melia Madrid Princesa Hotel Madrid
Sol Melia Madrid Princesa

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