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Pullman Madrid Airport & Feria
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Reviewed 16 January 2014

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
FrenchMadrid, Director General at Pullman Madrid Airport & Feria, responded to this reviewResponded 17 January 2014

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Reviewed 15 January 2014

We recently stayed at The Pullman for 4 nights due business meetings nearby. For an airport hotel it had a nice feel to it and the staff couldn't have been more friendly and helpful. We were in a superior room which was very comfortable and we liked the spacious shower room en suite as well as having a Nespresso coffee machine! A lot of little touches that I liked a lot such as plentiful bottles of water in your room which were replaced every day in addition to there being 2 litre bottles of water and glasses on each floor close to the lift. Breakfast was very good. There is a free shuttle bus to and from the airport but you need to be aware that if you are in a rush to get to the airport to go to Terminal 4 it will take you 25 minutes! We had a problem with our a/c one night and couldn't sleep as the room was unbearably hot. At 0200 we phoned Reception to ask if someone could assist and their response was fantastic. Although no engineers were available which is no surprise and rather than have someone attempt to fix the a/c we were immediately offered another room of the same standard in order to sleep and then do a transfer next day. Excellent service and well recovered. As I had accompanied my husband it was very convenient that there were many restaurants locally from which to choose in addition to a large El Corte Ingles and Hipercor within walking distance of the hotel! There are also very many taxis waiting at all hours so if you wish to go into central Madrid you can do so at a moment's notice and the cost to Calle Castellano in Salamanca is typically Euros15. Alternatively you can take the Metro which is also within walking distance and obviously a much cheaper option.

Room Tip: Not sure if this was just a special offer but for Euros15 extra the executive room was worth the extra. Rooms overlooking the pool are quieter.
  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SerenidadDerbyshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrenchMadrid, Director General at Pullman Madrid Airport & Feria, responded to this reviewResponded 16 January 2014

Dear Guest,

We really appreciate your comments regarding your stay at the Pullman Madrid Airport & Feria. It is always a pleasure to receive positive and constructive feedback on behalf of our guests.

I am sorry to hear about the inconvenience you experienced with your A/C in your room but I am glad that the team was able to give a quick solution to this occurrence.
Tea and Nespresso coffee facilities are available in our Executive rooms along with several others facilities like a free minibar, mineral water available inside and outside your room, late check-out and free car park as well.

I truly hope to have the pleasure of personally welcoming you back to Pullman Madrid Airport & Feria in the near future.

Best regards,

Didier de La Ferrière
General Manager

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Reviewed 14 January 2014

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
FrenchMadrid, Director General at Pullman Madrid Airport & Feria, responded to this reviewResponded 16 January 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 13 January 2014

This hotel is close to Barajas Airport and provides a free shuttle there. Our room was a standard double, just enough space for my daughter and me. It felt very dated and the bathroom could use some new tile; water pressure was poor. The buffet breakfast was excellent.

Room Tip: Standard rooms are tired; I do not know if superior or deluxe rooms are better.
  • Stayed: January 2014, travelled with family
    • Value
    • Location
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1  Thank david_andrews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrenchMadrid, Director General at Pullman Madrid Airport & Feria, responded to this reviewResponded 16 January 2014

Dear guest,

We really appreciate your comments regarding your stay at the Pullman Madrid Airport & Feria. It is always a pleasure to receive positive and constructive feedback on behalf of our guests.

I am glad to hear that you enjoyed the convenience of our location and that you appreciated the quality of our breakfast buffet.
The hotel has 5 bedrooms floor of which 4 of them are totally upgraded. One is still to be done. If you wish to be staying in one of the upgraded floors you may book a superior or an executive room type.

I look forward to welcoming you back to Pullman Madrid Airport & Feria in the near future.

Best regards,

Didier de La Ferrière
General Manager

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Reviewed 29 December 2013

Our first visit to the new Accor Brand - Pullman. Very trendy styling in the rooms and the exterior. The public areas and restaurants were unchanged 'Sofetel'
Rooms were spacious with new bathrooms, outdoor pool very nice . We had the breakfast option which was very good - buffet with the added option of freshly cooked egg dishes.

Location - right opposite the Fiera exhibition buildings - five ninute walk to the metro To get to central Madrid it was best to change to the suburban rail line after a couple of stops.Journey time 20-30 minutes.

No fiera and off peak for business we found it a bargain.

  • Stayed: August 2013, travelled as a couple
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Thank MR.23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrenchMadrid, Director General at Pullman Madrid Airport & Feria, responded to this reviewResponded 31 December 2013

Dear Guest,

Thank you for sharing your valuable feedback with us.

I am glad to hear that you had an enjoyable stay with us and that you appreciated the variety of choice at our Breakfast Buffet.

I look forward to welcoming you back to Pullman Madrid Airport & Feria in the near future.

Best regards,

Didier de La Ferrière
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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