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“A perfect weekend” 5 of 5 bubbles
Review of InterContinental Madrid

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InterContinental Madrid
Ranked #36 of 444 Hotels in Madrid
GreenLeadersSilver level
Glasgow, United Kingdom
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“A perfect weekend”
5 of 5 bubbles Reviewed 14 June 2012

Stayed here back in November whilst over to see Elbow.

Didn't arrive till midnight, but could still check in, and grab a botlle of wine in the bar with some lovely snacks to nibble on.

Hotel room on the small side but perfectly ample for our needs. Club lounge was excellent. Really spacious with lots on offer - managed a few drinks and got talking to some lovely people - at times I find club lounges quite stuffy, but not the case this time.

Metro station within walking distance, that opens up the whole city. However, it's a lovely walk down to Cibeles if it's a nice day.

When I was there, there was some sort of American Navy function on, so security was high, but at no time did this impair what I wanted to do in the hotel.

I have been to other hotels in madrid, but will definitely return here for future visits.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
21 Thank Alistair K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICMadrid, PA at InterContinental Madrid, responded to this review, 18 June 2012
Dear guest,

We are delighted to know that your experience at the InterContinental Hotel Madrid has been magnificent. We take pride in knowing that thanks to your recent experience you would be likely to return, and that you recommend us. Guest satisfaction is our most important goal.

Thank you very much for taking the time to write this nice review about us.

We are looking forward to welcoming you again,

A. Fernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 9 June 2012

Fantastic location with ease of access to great restaurants, bars, shopping, museums etc. Great staff.. thanks to Rita, Laura and Juan ! Great service !

  • Stayed June 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
21 Thank SunnyTheAdvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICMadrid, PA at InterContinental Madrid, responded to this review, 13 June 2012
Dear guest,

First of all, thank you very much for this nice review of our hotel, especially those nice comments about our staff; It is really a pleasure for us to get these kinds of comments from guests such as you. We take pride in knowing that we fulfilled our goal of Guest satisfaction which is our number one priority, and we are really happy that your stay at our hotel has been very enjoyable.

We are looking forward to having you stay with us at the InterContinental Hotel Madrid again soon.

Kind regards,
A.Fernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
158 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
2 of 5 bubbles Reviewed 9 June 2012

Any hotel that thinks it is ok to put a guest in a room with a totally opaque window needs to think again. The opaque window blocked out a lot of the light - and of course, all of the view. Except there was no view. I opened the window to find that it overlooked a dirty roof and a lot of industrial scale ventilation pipes. The single bed was narrow and uncomfortable. The public areas are full of heavy, dated, unattractive furniture. This is not one of the great hotels of Madrid, let alone the world. If you choose to stay here, make sure they do not put you in a room like mine.
My visit coincided with that of a "VIP". There were guards in the elevator area on my floor, people milled around at all hours, and there was a lot of inconsiderate noise.

  • Stayed June 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank D j R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICMadrid, Front Office Manager at InterContinental Madrid, responded to this review, 15 June 2012
Dear guest,

In the first instance, I would like to thank you for having chosen the InterContinental Hotel again during your recent visit to Madrid and for having taken some of your valuable time to share your experiences with us.

We are sorry to hear that your stay at our hotel was not at your entire satisfaction. I would like to profusely apologize for the discomfort you had experienced.

Having an extremely valuable customer leaving the Hotel without having been able to meet his expectations is a real frustration for us and we will do our utmost to gain your confidence again.

We would like to offer you a complentary upgrade to one of our Suite Room, our Reception Manager, Silvana Lovelle will be more than pleased to assist you.

Looking forward to welcoming you.
Juan Carlos Caballero
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Ithaca NY
Level Contributor
107 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 bubbles Reviewed 4 June 2012

As would be expected o a major hotel everything was superbly done. We had an excellent room on the top floor (I suspect requested by my local business office that made the reservation) with a delightful patio, though because it was January we did not make use of it. The ground floor had a huge lounge, surrounding an inner garden courtyard, with the biggest orchid display of any hotel entrance, and a piano player in the late afternoon. The breakfast was just amazing (including champagne if you wanted it!). The staff were very pleasant and helpful. Thoroughly recommended (and the cost was lower than might be expected (possibly an off season business rate).

Room Tip: Top floor front have rooftop patios
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
20 Thank Gibberellin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICMadrid, PA at InterContinental Madrid, responded to this review, 13 June 2012
Dear guest,

Thank you very much for your really nice comment about The InterContinental Hotel Madrid. We are delighted that you liked us so much that you recommend us. Our aim is guest satisfaction, so to hear that you had a fantastic experience with us, just make our job worthwhile.

We hope to see you returning very soon to The InterContinental Madrid.
Kind regards,
A. Fernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 3 June 2012

We stayed at the Intercontinental Madrid for a weekend, and were very pleased that we did.

The hotel is perhaps a 20-minute walk from the heart of old Madrid, but is very close to two stations, which between them are served by three lines. It's easily accessible from the airport, being a 10-minute walk from Nuevos Ministerios, which is on the same line (8) as the airport stops.

We stayed on the 8th floor, at the back of the hotel - not a great view, but the room was very quiet, so we slept well. The room was comfortable, and although not as large as at other Intercontinental hotels I've stayed at, the balcony was huge. Facilities are largely what you would hope for from a 5-star hotel, and service was very good throughout our stay.

We upgraded to a club room, and enjoyed the use of the facilities - it's definitely worth doing.

As I understand it, the hotel is close to the business area of the city, so it probably has a very different feel during the week, but I would be happy to stay at the Intercontinental if and when I am back in Madrid.

Room Tip: Club rooms cost more, but are well worth the extra cost.
See more room tips
  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
20 Thank Phillip A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICMadrid, PA at InterContinental Madrid, responded to this review, 13 June 2012
Dear guest,

Thank you very much for taking the time to write such a nice review of the InterContinental Hotel Madrid. We are ecstatic to hear that you recommend us and that you are willing to come back if and when you’re in Madrid. Our number one priority is guest satisfaction, so when we hear that not only are you satisfied with your stay but that you want to come back, it just makes our job worthwhile.

Hoping to welcoming you back again soon,

Kind regards,

A.Fernandez

A.Fernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
Level Contributor
35 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 2 June 2012

I stayed here for two nights and enjoyed that it was in a quiet area of Madrid. It is very close to public transportation and also only one subway stop away from the line that connects to the airport. Sol is not too far away but you do have to transfer to a different line and usually takes 15 minutes to get there. There is also a stop for the Madrid City tour bus where you can get on and off at various points in the city. As for the room, it is clean and very well kept. The size of the room was also just right. It's not small like most hotels in Europe but was like hotels in the US. There is a fitness room on the second floor of the hotel which is at the end of a hallway. The fitness center is small but good for a quick work out. One drawback of the area is that there isn't much open late night. Overall I would definately stay here again when visiting Madrid.

  • Stayed May 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
18 Thank EarnyinLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICMadrid, Executive Office at InterContinental Madrid, responded to this review, 4 June 2012
Dear guest,

Thank you for taking the time to write this nice review about the InterContinental Madrid. We are very happy to know that your recent visit has been very enjoyable. I will pass along your comment about our staff being very helpful. That’s what we are aiming for, guest satisfaction is our number one priority.

Hoping to welcoming you again very soon,

A. Fernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poulton Le Fylde, United Kingdom
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 29 May 2012

Having recently booked a trip to Madrid I was amazed to find that the 5* top secret hotel
I booked on Last Minute.com was the Intercontinental. Having read previous reviews from
seasoned travellers I followed the voice of experience & opted for the `club` upgrade on
arrival which entitled us to a free room upgrade, free use of the club lounge & breakfast
included, all for 85 euros per night for the two of us. As the breakfast was 34 euros each
to start, this seemed like a good idea, especially when we opened the door to our sumptious
suite, then tucked in to lashings of free quality cava in the lounge !
Overall the hotel oozed quality from the fixtures & fittings to the welcoming & professional
staff which made our weekend trip perfect, just don`t expect to get in late from a night out
as the lounge closes between 1030 & 11pm.
When first looking for a hotel to stay we were looking at somewhere a bit closer to the
centre ie. Gran Via, but having been I would say that The Intercontinental is ideally situated,
close enough to all the main attractions but not too close to be mobbed, especially if you intend
to tour the city on the open-topped bus which we thought was excellent.
Definitely 5/5 in our view and would recommend to everyone

Room Tip: Upgrade a complete no-brainer !
See more room tips
  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
20 Thank tjtorresdotcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICMadrid, Executive Office at InterContinental Madrid, responded to this review, 4 June 2012
Dear guest,

First of all, thank you very much for taking the time to write such a nice review about our hotel. Guest comments like yours really make us feel that all the hard work that we put into every guest visit, pays off.

We are thrilled that your experience with us has been so good resulting in an amazing overall experience in Madrid.

We sure will pass along your comments to our teams. They are always at the guest disposal for any assistance that they can provide.

We hope to welcome you back very soon to our hotel,

Kind regards,

A. Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Madrid

Property: InterContinental Madrid
Address: Paseo de la Castellana, 49, 28046 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Chamberi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Madrid
#9 Business Hotel in Madrid
#14 Family Hotel in Madrid
#16 Romantic Hotel in Madrid
#29 Luxury Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Madrid 5*
Number of rooms: 302
Official Description (provided by the hotel):
An 18th-century palace was the inspiration for this emblematic hotel in Madrid, situated on one of the city's most famed thoroughfares. Culinary delights include El Jardin with an exquisite menu overseen by renowned head chef Miguel de la Fuente. Bar 49 serves fine local wines and the city's signature tapas. Ideally located in the cultural and business district, the hotel is minutes from the Prado Museum, Thyssen-Bornemisza Museum, Real Madrid Museum and elegant Serrano shopping district. ... more   less 
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Also Known As:
Intercontinental Madrid Hotel Madrid

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