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“Elegant but dated”

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InterContinental Madrid
Ranked #36 of 438 Hotels in Madrid
Certificate of Excellence
GreenLeadersSilver level
Reviewed 11 September 2012

Intercontinental Hotel in Madrid has lovely common spaces and some of the rooms are very nice. However, the small details that one normally expects from a luxury hotel were missing on a recent stay. The first room offered reminded me of a new york city studio apartment with a poor layout and was far too small for a couple. The second room offered was much better but with twin beds that could only be brought together by rearranging the furniture. The hotel does not offer newspapers; the rooms lack full length mirrors and our room did not have a book of the services on offer at the hotel. Internet charges are 20 euros unless you sign up for the priority rewards program. Housekeeping forgot to leave shampoo or change the glasses in the bathroom. Small details make for a nice stay. Intercontinental would be very nice if it paid closer attention to the details.

Room Tip: ask for a bigger room
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  • Stayed: September 2012, travelled on business
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1  Thank Lisa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICMadrid, Executive Office at InterContinental Madrid, responded to this reviewResponded 14 September 2012

Dear Guest,

In the first instance, I would like to thank you for having chosen the InterContinental Hotel during your recent visit to Madrid.

We are sorry to hear that your stay at our hotel was not at your entire satisfaction. Please accept our most sincere apologies the inconveniences. I can assure you that we have taken the necessary measures to avoid that this happen again.

Apologizing again for our shortcomings on this occasion, we hope that you will grant us a renewed opportunity to welcome you back to InterContinental as soon as your travel plans next bring you to Madrid.

Yours faithfully,
A. Fernandez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,052 - 1,058 of 1,913 reviews

Reviewed 11 September 2012

Pleasant, Made us happy.!!
Convenient location, great, friendly staff, fantastic bar/lounge. Good food. Very clean, comfortable rooms. Perfect stay!! Everything was great! great value for money.
The staff were always willing to help on all enquiries, wether it was regarding changing rooms, enquiring re restaurants, taxi, metro other tourist attractions, booking tickets etc.
Restaurant/bar tenders very courteous & friendly. Hotel was immaculately clean & fresh.

Room Tip: Not many views unfortunately, but If you are in madrid you would be spending most time out & abo...
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  • Stayed: July 2012, travelled as a couple
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4  Thank sanblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICMadrid, Executive Office at InterContinental Madrid, responded to this reviewResponded 12 September 2012

Dear Guest,

We would like to thank you for your comment on trip advisor.

We are very pleased to know you have enjoyed your stay and we will pass your comments to our employees.

Looking forward to welcoming you very soon.
A.Fernandez

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Reviewed 10 September 2012 via mobile

This hotel is in a good location, very close to the metro, and walking distance to many sights. The staff was friendly and the rooms are clean, but small. We had a double which was two twin beds pushed together. It was fine for our short, two night stay.

  • Stayed: August 2012
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3  Thank JAWhitfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICMadrid, Executive Office at InterContinental Madrid, responded to this reviewResponded 14 September 2012

Dear Guest,

Thank you for taking the time to write this nice review about the InterContinental Madrid. We are very happy to know that your recent visit has been very enjoyable. I will pass along your comment about our staff being very helpful. That’s what we are aiming for, guest satisfaction is our number one priority.

Hoping to welcoming you again very soon,

A. Fernández

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Reviewed 9 September 2012

have just come back from a 3 nght stay at this hotel with my husband. I found all the staff to be helpful and friendly. Our room was lovely with a nice big bathroom. I cannot comment on the the food as we decided the hotel was far too expensive at 9 euros for half a grapefruit! for breakfast. There were plenty of nice resturants and tapas bars around the surrounding area of the hotel. It is also cose to the metro so is a good base for travelling around Madrid. Would definately stay at this hotel again

Stayed: September 2012, travelled as a couple
3  Thank LesleyL50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICMadrid, Executive Office at InterContinental Madrid, responded to this reviewResponded 14 September 2012

Dear guest:

Thank you for your nice feedback and positive rating.

We do hope to have an opportunity to welcome you back to InterContinental Madrid in the near future.

With best regards,
A.Fernandez

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Reviewed 8 September 2012 via mobile

I've been to other intercontinental hotels and this one was rather bland. The rooms had the quality of a b rated conference hotel. The hotel is around some of the best restaurants and shopping in Madrid. Nightlife around there is dead. It's a sleepy hotel and maybe worth it of you pay less that $180 a night.

  • Stayed: May 2012
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3  Thank T V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2012

On arrival the porters opened the door to our taxi and immediately took charge of our luggage, we were expected, we check in with out any delay. we were ushered to our room which was a standard double room but very impressive. There was a kettle with coffee and tea for our convenience. The breakfast was more than adequate with lots of choices of fruits, bread, meats etc. The loung was beautiful and the location was not far from the real madrid stadium and museums. I was there for three nights but had a wonderful time and will definitely go back.

Room Tip: You do not need a tip, this hotel is high in standard and will expect all rooms to be of the same.
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  • Stayed: April 2012, travelled as a couple
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19  Thank middy c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICMadrid, Executive Office at InterContinental Madrid, responded to this reviewResponded 7 September 2012

Dear guest,

Thank you for taking the time to write this nice review about the InterContinental Madrid. We are very happy to know that your recent visit has been very enjoyable. I will pass along your comment about our staff being very helpful. That’s what we are aiming for, guest satisfaction is our number one priority.

Hoping to welcoming you again very soon,

A. Fernández

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2012

Must say this is one of the best hotels I've stayed in. Was staying the standard room but it was extremely spacious!

Food is a bit on the pricey side but the bar area etc. is excellent Food is excellent though, so you will get what you pay for!

Had time to walk around, although a little way out its good to have a walk, especially when its still quite warm in the evenings.

Breakfast was excellent, great choice, only stayed here one night but would definitely recommend this hotel.

  • Stayed: January 2012, travelled on business
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18  Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICMadrid, Executive Office at InterContinental Madrid, responded to this reviewResponded 3 September 2012

Dear Guest,

Thank you very much for your kind review and for taking the time out of your day to let us know your recent impression of the InterContinental Madrid.

Guest satisfaction is our number one priority so we are very happy to know that your stay with us was very enjoyable and that you would like to come back.

Hoping to welcome you back very soon,
Kind regards,
A. Fernández

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Madrid

Address: Paseo de la Castellana, 49, 28046 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Chamberi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Madrid
#9 Business Hotel in Madrid
#14 Family Hotel in Madrid
#16 Romantic Hotel in Madrid
#30 Luxury Hotel in Madrid
Price Range: £137 - £303 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Madrid 5*
Number of rooms: 302
Official Description (provided by the hotel):
The InterContinental Madrid hotel is a cosmopolitan retreat that opens up the real charm and passion of this vibrant city. A sense of occasion takes over the minute you step into our marble-lined lobby, where a sumptuous brunch is served on Sundays. Fine dining, award-winning business facilities and a 24-hour gym make the hotel a destination in itself. Salamanca's high-end fashion boutiques are a short distance from the hotel, as are Madrid's world-class museums. ... more   less 
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Also Known As:
Intercontinental Madrid Hotel Madrid

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