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“Friendly and customer focused service - good location” 5 of 5 bubbles
Review of InterContinental Madrid

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InterContinental Madrid
Ranked #36 of 444 Hotels in Madrid
GreenLeadersSilver level
New York City, New York
Level Contributor
117 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Friendly and customer focused service - good location”
5 of 5 bubbles Reviewed 12 June 2014

I stayed here for 5 days while in Madrid for a conference. The staff could not be nicer and spoke English quite well ( certainly much better than my Spanish). My room was a bit far from the elevators but was a lovely room with a comfortable bed and nice updated bathroom. My room had an electric tea pot which was convenient and a large screen, wall mounted TV with international service and an in room safe. Temperature control was perfect which is often a problem in hotels (too warm at night) but the Intercontinental was very comfortable. As part of the conference we were served a good number of our meals at the hotel and all were excellent. I will suggest that just around the corner is a very nice casual restaurant which was great for lunch but very busy (go left out the front door and turn left just past the corner of the hotel). Across the street are also many pastry and coffee shops for a quick, very inexpensive breakfast. The gift shop in the hotel is quite nice too with jewelry, artwork, ceramic art etc. Shopkeeper was extremely helpful and offered to wrap a purchase for me to carry back to the US and she had it delivered to my room later in the day. Excellent service and I highly recommend it. Plenty of cabs nearby and right on several bus lines.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Timetorun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICMadrid, Director General at InterContinental Madrid, responded to this review, 20 June 2014
Dear Timetorun,

Thank you very much for your nice comment regarding you last stay with us.

We are happy to know you have enjoyed our hotel and services.

With kind regards,

Manrique Rodriguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,743 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (296)
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Tyumen
Level Contributor
66 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

I stayed in this hotel for business trip. Very kind and welcoming staff. Comfortable rooms. Good breakfast. Placed far from main sight, but very close to metro station. I would recommend this hotel to stay in Madrid.

  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Dogma4ka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICMadrid, Director General at InterContinental Madrid, responded to this review, 20 June 2014
Dear Dogma4ka,

We would like to thank very much for your nice comment posted on trip advisor.

We are very haeppy to know you feel here at home!

Kind regards,

Manrique Rodriguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 8 June 2014

Spent most of one week here for business. Staff was helpful and handle the large meetings efficiently. I tripped the circuit breaker in the middle of the night and they responded within minutes.

Breakfast buffet provided for our gathering was plentiful and delicious. Not sure what the regular one consisted of. Did not dine in house except in the lounge the first evening.

Room was a delight. Well stocked and quiet. Not so spacious, but good enough for the time I spent there. Fitness room was a nice surprise with a variety of equipment in good working order.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICMadrid, Director General at InterContinental Madrid, responded to this review, 11 June 2014
Dear Paul C,

Thank you very much for chosen our hotel for your last business trip.

We are really pleased to learn you have enjoyed your stay and our staff has met your expectations.

Looking forward to welcoming you again very soon.

Regards


Manrique Rodriguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 8 June 2014 via mobile

The intercontinental Madrid is a very nice hotel. I have stayed here twice and have had great experiences with the staff both times. The room I received the first visit was larger but both are comfortable and well kept. Air conditioning works great and the wifi is strong letting you keep up with whats going on back home.
Great hotel

Stayed June 2014, travelled on business
Helpful?
2 Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICMadrid, Director General at InterContinental Madrid, responded to this review, 11 June 2014
Dear Brian P,

Thank you very much for your nice comment about our people. They are our stars!

We are looking forward to welcoming you very soon.

Kind regards,

Manrique Rodriguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
93 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 6 June 2014

A superb stay here
Staff were great. Breakfast was awesome
Location a little out of centre but no real problem
Decor and open areas were all very smart

Stay here you will be happy and it's top notch .

Room Tip: No pool but you don't need one Loads to do in madrid Has a gym etc
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sst123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICMadrid, Director General at InterContinental Madrid, responded to this review, 11 June 2014
Dear Sst123,

Thank you very much for your comment.

We are pleased to know you enjoy our hotel services, breakfast and our staff has meet your expectations.

With kind regards,

Manrique Rodriguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

Very nice hotel. High standard provided.
Position is excellent, in quiet and green area, and with two underground stops in the nearby. Calle Serrano, shopping district and restaurant, is within walking distance
Rooms are big, very comfortable bed and very good bathroom facilities, especially shower is really good.
Classic hotel style, service are generally good even though the personell is not always helpful (i.e. to "kick out" client who just paid their drinks from the hotel bar because "there is an incoming event" is not exactly the best...).
Very good breakfast, especially the sweet part with excellent croissants.
Price is adequate for the standard provided.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Massimo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICMadrid, Director General at InterContinental Madrid, responded to this review, 4 June 2014
Dear Massimo R,

We would like to thank for sharing you comment about your experience on trip advisor.

We are happy to know you have enjoyed your stay and our hotel and services.

Kind regards,

Manrique Rodriguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 1 June 2014 via mobile

Excellent venue for my business meeting, the location was perfect on paseo castellon with easy access to the finest shopping in madrid, i only stayed for 2 nights but the service was great and the food exceptional, highly recommended

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Indromen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICMadrid, Director General at InterContinental Madrid, responded to this review, 3 June 2014
Dear Indromen,

Thank you very much for your nice comment regarding your last stay with us. We would recommend you to come back again just for leisure!

As you said, Serrano Street is just 10 minutes walking, also city center is 10 minutes by bus, metro or taxi. And you have just 5 minutes walking Museum Sorolla, which is really wonderful.

Looking forward to welcoming you very soon.

Kind regards,
Manrique Rodriguez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Madrid

Property: InterContinental Madrid
Address: Paseo de la Castellana, 49, 28046 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Chamberi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Madrid
#9 Business Hotel in Madrid
#14 Family Hotel in Madrid
#16 Romantic Hotel in Madrid
#29 Luxury Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Madrid 5*
Number of rooms: 302
Official Description (provided by the hotel):
An 18th-century palace was the inspiration for this emblematic hotel in Madrid, situated on one of the city's most famed thoroughfares. Culinary delights include El Jardin with an exquisite menu overseen by renowned head chef Miguel de la Fuente. Bar 49 serves fine local wines and the city's signature tapas. Ideally located in the cultural and business district, the hotel is minutes from the Prado Museum, Thyssen-Bornemisza Museum, Real Madrid Museum and elegant Serrano shopping district. ... more   less 
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Also Known As:
Intercontinental Madrid Hotel Madrid

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