My wife and I stayed at the Hotel last week for 3 nights, it was a trip for my 50th Birthday, the hotel itself is well situated, very clean.However we were allocated a basement room with only a small 2 foot window at ceiling level with bars on the outside. There was a safe that was not attached to anything, The room itself was fresh, however it was not what I expected when I booked and from what I remembered from the website. I asked to be moved but was told in no uncertain terms that this was the room booked by the website I used. I checked my documents and don't see any reference to this room what so ever. They declined to move us. I have come home and checked the Hotel website again and there is is no picture of the type of room I was given. There is nothing like the room. It was the only disappointing aspect of our trip. I would recommend that anyone who books checks what room they are to be allocated in advance and ask for one above the ground floor.
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- Also Known As:
- Intur Palacio San Martin Hotel Madrid
- Intur Palacio San Martin Madrid