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“Quiet but central location between Gran Via and Calle Mayor”

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Intur Palacio San Martin
Ranked #80 of 438 Hotels in Madrid
Certificate of Excellence
Reviewed 20 July 2014

This hotel has a fabulous location in a quiet plaza , yet 5 minutes from Gran Via , Calle Mayor , metro , restaurants . Helpful staff . We did not have breakfast in the hotel , but there were many places around at a fraction of the cost . We had the best paella and Rioja at the little restaurant adjacent to the hotel rhs going towards Gran Via , and we sampled quite a few. Good nicked room , and en suite . The a/c was poor and it was difficult to sleep because of it , but otherwise enjoyed our stay .

Room Tip: asked for a room with a view and got one on the fourth floor overlooking the rooftops towards the pl...
  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
1  Thank Mariononholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this reviewResponded 6 August 2014

Dear Marion,
Thank you very much for taking the time to write this review and share your experiences with other travellers and with us. We are delighted to know that your stay at the Hotel INTUR Palacio San Martin has been so pleasant and we highly appreciate your compliments on service, rooms and location. We inform you that we have solved the eventual problem with the air conditioned.
We hope that we will have an opportunity to welcome you back again soon.

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245 - 251 of 1,218 reviews

Reviewed 14 July 2014

Stayed for 4 nights in July 2014. The Hotel is in an excellent location, a couple of minutes from the Metro and very close to numerous shops and restaurants. We walked to the Prado inside 20 minutes so it is well placed for the other art galleries in that area. Also the park and Botanical gardens are in easy walking distance.
We had a room overlooking the atrium, this meant that it was fairly dark in the room but as we did not spend much time there as we were out most of the time, this was not a problem. The room was clean and the bed was comfy. Breakfast is good, mainly help yourself from the buffet, you can however have eggs and bacon cooked for no extra charge.
Only minor criticism is that there is no kettle in the room to make hot drinks with.
Overall we were really happy with the hotel and it was reasonably priced too.

Room Tip: Try to get a room not overlooking the atrium
  • Stayed: July 2014, travelled as a couple
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Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this reviewResponded 6 August 2014

“Dear Peter,

Thank you very much for your fantastic review about the INTUR Palacio San Martin !! We are glad to hear your positive comments about our staff service, location and room. Your feedback motivates us to continue striving in all that we do!
If you plan to come to Madrid in the future, we will very glad to welcome you again.
Kind regards”

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Reviewed 30 June 2014

I didn't stay here so this review is just based on my impression when I checked it out. After walking around the city center for hours I found myself standing in front of this hotel and was struck by how pretty it was. What I also noticed was that although I was very nearby the busy central shopping area it was very very quiet in this plaza San Martin. Intrigued I decided to do a little site visit and walked in to the hotel and checked out the lobby area. The lobby is a soaring atrium of at least 5 levels. The area is comfortably appointed with leather chairs and couches. The guests were all clearly enjoying themselves. The location is ideal. Accordingly this will most certainly be a place I may stay at on my next visit to Madrid.

  • Stayed: June 2014, travelled solo
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1  Thank SaprissAmericano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this reviewResponded 6 August 2014

"Dear Saprissamericano
Thanks for your comments on tripadvisor, it's great to hear that despite not being in INTUR Palacio San Martin, you would like to stay with us on your next visit to Madrid. Please do not hesitate to contact us and we will book your room with pleasure.

Hope to see you soon in our hotel

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Reviewed 30 June 2014

Absolutely 100% HIGHLY recommend this hotel. We stayed for 2 days and was treated like royalty, from checkin to checkout, there was nothing enough the staff could do for us. Thank you so much for your hospitality and I would not hesitate to choosing your hotel again for our next visit :-)

  • Stayed: June 2014, travelled with family
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2  Thank Mistersistershow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this reviewResponded 6 August 2014

“Dear Mistersistershow
Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service.
We would like to take this opportunity to thank you for mentioning our team members. They are always available to provide excellent service and we can see that we have met your expectations. Thanks to your positive feedback which we have immediately shared with our team.
We expect you soon in INTUR Palacio San Martin”

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Reviewed 26 June 2014

This hotel has a perfect location in central Madrid, less than 5 minutes walk to Plaza Mayor and other attractions. There were a lot of bars and restaurants in the area, some of them quite good. Although the hotel was in the center of Madrid, it was very quiet in our room. Our room was not large, but comfortable. The staff was very polite, forthcoming and helpful. The breakfast was excellent, but not included in the room rate. We booked well in advance and paid a very low price. Book this hotel bext time you go to Madrid and you will not be disapointed.

  • Stayed: June 2014, travelled as a couple
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Thank Morten310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this reviewResponded 6 August 2014

"Dear Customer,
Thank you for sharing your experience at our hotel with other travelers. It's nice to read those positive comments about us since this is what all employees work for at the Intur Family.
We hope to welcoming you again very soon at any of our hotels, please do not hesitate and contact us if you need to make your booking. Yours sincerely,"

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Reviewed 26 June 2014

This hotel is perfect. It's located extremely centrally, in a relatively quiet side street from the very central and busy Callao square, which is also the nearest metro stop. The square in front of the hotel is not too busy and a oasis in between the busier area of the Gran Via to the North and the nightlife and bars around the Opera to the South. Good, affordable restaurants are abundant within walking distance, so its perfect to have dinner and drinks and walk back to the hotel late at night.

The building used to be the USA embassy and was turned into a hotel relatively recently, in the 2000's. The style is classic and sober, with beautiful original wooden stairs among the highlights. A central courtyard was covered to become a wintergarden lounge.

Our bedroom was overlooking the square and very well insulated. The wi-fi worked perfectly, as did the airconditioning, which was easy to adjust. The ceilings are extremely high.

The staff is professional and helpful, like most of the Madrilenians we met.

I can't think of a better place to stay.

Room Tip: Rooms with a view on the square are amazing. They are very well sound insulated and are absolutely q...
  • Stayed: June 2014, travelled with family
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1  Thank JFPasternak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this reviewResponded 6 August 2014

Dear JFPasternak,

We thank you for taking your time to write this five-star review about your last stay in INTUR Palacio San Martin, your motivating words encourage us to keep working even harder to fulfill our guest’s expectations and it is really comforting to hear that you appreciate the details we provided to make your stay more enjoyable. The hotel is indeed ideally located and a perfect base to explore the city.
Kind regards

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Reviewed 18 June 2014

The Intur Palacio San Martin was a real find. It is situated in the centre of Madrid at walking distance from many of the cultural places we wanted to visit, namely the Opera house, the Prado etc.
It is not a super luxurious hotel but it is very comfortable, very clean and with some lovely old fashioned details (including a very old and gorgeous lift as well as a modern one)!
Breakfast is also excellent. Staff are not very forthcoming except for one very nice guy but they are helpful enough.
The main feature for me was the fact that it was very affordable and very pleasant at the same time.

  • Stayed: May 2014, travelled with friends
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1  Thank 240fedora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this reviewResponded 6 August 2014

"Dear Customer,
We appreciate your positive review about your stay at our establishment. We hope we can welcome you again at any of our hotels very soon.
Yours sincerely,"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Intur Palacio San Martin

Address: Plaza San Martin 5, 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#50 Romantic Hotel in Madrid
#62 Luxury Hotel in Madrid
#81 Family Hotel in Madrid
#115 Business Hotel in Madrid
Price Range: £106 - £262 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Intur Palacio San Martin 4*
Number of rooms: 94
Reservation Options:
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Also Known As:
Intur Palacio San Martin Hotel Madrid
Intur Palacio San Martin Madrid

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