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“Fantastic 5 day stay”

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Intur Palacio San Martin
Ranked #74 of 445 Hotels in Madrid
Certificate of Excellence
Melbourne, Australia
Level Contributor
108 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Fantastic 5 day stay”
5 of 5 bubbles Reviewed 13 August 2014 via mobile

Madrid is a big city so no matter where you are you will need the Metro. This hotel is in the centre of the city and is just a 5 minute walk to Metro Sol and Metro Opera so we found it to be in a great location for exploring Madrid on foot and by the underground trains. It is also on a quiet square even though just 2 minutes walk from Gran Via. We had a room on the first floor that faced an internal court yard - nice and cool on the hot 34 degree days so the a/c wasn't needed too much. It was a comfortable and nicely appointed room with sufficient space. The staff were very helpful, particularly those who could speak English, and we got some great tips from them. I can't comment on the food - too many options outside! This is a great hotel to use as a base for exploring Madrid.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Paul_Wan_Tong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,155 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (149)
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English first
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 2 August 2014

Looking at the map, and based on my experience, I'd say the location is pretty good. Although the walk to some places like the Prado is a bit long, I don't think there are hotels that are much more accessible by walking or taking the metro to such main tourist attractions as the Prado, Royal Palace, Retiro Park, Gran Via, and Plaza Mayor. It's also right near a department store and many eateries.

The room was attractive, very well maintained and clean. The chambermaid replenished almost all the used supplies (e.g. towels, soap, etc. Only a writing pad wasn't replenished). Not a big problem, but there's no freezer in the refrigerator in the room, and the refrigerator might not be the cold. The breakfast buffet was pretty nice.

The adjoining restaurant, although a bit pricey, is very convenient and has a nice outdoor atmosphere. (The hamburger was delicious, but only after sending it back because it rare when I asked for well-done..... Maybe my English wasn't understood.)

The people at the front desk could communicate pretty well in English. But sometimes, I would have liked it if they were a little less anxious to revert to English rather than let me try to struggle a bit in Spanish.

Overall, I have no real complaints. A hotel well-worth considering returning to.

  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Happy_Traveler745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review, 6 August 2014
"Dear Happy Traveler 745,
Thank you for sharing your fantastic comments about our hotel on Tripadvisor.
We will share them with the rest of the team since reviews like yours motivate us to keep doing a better job everyday and prove us that all we do is finally noticed on the stay of our clients. Do not hesitate to contact us for your next visit (hopefully soon) to any of our hotels.
Yours sincerely,"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 July 2014 via mobile

A wonderful hotel with great rooms and wifi. I love it, so does my wife. Helps us recover from the hangovers very well. AC works very well, but charging phones can be tricky since the wall plugs don't always stay attached. Beds are comfortable, not too hard, nor too soft. And very clean interior both in the rooms and the hallways. Atrium is wonderfully lit and relaxing. Right next to a massive department store, but the roads around here are confusing. Best to bring a map. As for the hotel, I certainly recommend it to anyone who wishes to visit Madrid. This is a wonderful place to stay.

Stayed July 2014, travelled with friends
Helpful?
2 Thank Hugues-Hung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review, 6 August 2014
"Dear Hugues,
We appreciate your positive review about your stay at our establishment. We are many the employees who work hard everyday to try and exceed the expectations of all our customers and it makes us very happy and proud when we read comments like yours. We hope we can welcome you again at any of our hotels very soon.
Yours sincerely,"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
60 reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

The location is ideal, situated on a small calm square (Plaza San Martin) at the very center of Madrid. All the main attractions are close, as well as the choice of subway stations and shopping possibilities (as has been mentioned in other reviews, the Corte Inglès is 3 min away).
The building itself is an architectural gem and I had a very large room, neat, clean and tastefully decorated overlooking the rooftops of the city and a balcony to browse at the life on the square beneath the hotel.
The staff is extremely pleasant and multi-lingual. They spoke very good English, French, Italian...
The price I paid for my stay was very reasonable without necessarily being cheap, but for the quality one is getting one cannot complain, in other hotels I would have easily paid double or triple and this is a 4 star hotel after all. (which are more than deserved)
As an extra bonus, they offered the guests a cocktail (in my case 2-3 different versions of gin and tonic) at dusk with a bartender having a small table on the front terrace to mix the ingredients which added a small plus in making it more of a happening than a dry invitation.
Next time I'm in Madrid, I'll be sure to return to this hotel.
Thank you very much for the excellent stay.

Room Tip: Room overlooking the Plaza San Martin
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  • Stayed August 2013, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank CLouis07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review, 6 August 2014
Dear Louis,

We thank you for taking your time to write this five-star review about your last stay in INTUR Palacio San Martin, your motivating words encourage us to keep working even harder to fulfill our guest’s expectations and it is really comforting to hear that you appreciate the details we provided to make your stay more enjoyable. The hotel is indeed ideally located and a perfect base to explore the city.
Kind regards
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Perth, Australia
Level Contributor
105 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 20 July 2014

This hotel has a fabulous location in a quiet plaza , yet 5 minutes from Gran Via , Calle Mayor , metro , restaurants . Helpful staff . We did not have breakfast in the hotel , but there were many places around at a fraction of the cost . We had the best paella and Rioja at the little restaurant adjacent to the hotel rhs going towards Gran Via , and we sampled quite a few. Good nicked room , and en suite . The a/c was poor and it was difficult to sleep because of it , but otherwise enjoyed our stay .

Room Tip: asked for a room with a view and got one on the fourth floor overlooking the rooftops towards the pl...
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  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Mariononholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review, 6 August 2014
Dear Marion,
Thank you very much for taking the time to write this review and share your experiences with other travellers and with us. We are delighted to know that your stay at the Hotel INTUR Palacio San Martin has been so pleasant and we highly appreciate your compliments on service, rooms and location. We inform you that we have solved the eventual problem with the air conditioned.
We hope that we will have an opportunity to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tonbridge, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

Stayed for 4 nights in July 2014. The Hotel is in an excellent location, a couple of minutes from the Metro and very close to numerous shops and restaurants. We walked to the Prado inside 20 minutes so it is well placed for the other art galleries in that area. Also the park and Botanical gardens are in easy walking distance.
We had a room overlooking the atrium, this meant that it was fairly dark in the room but as we did not spend much time there as we were out most of the time, this was not a problem. The room was clean and the bed was comfy. Breakfast is good, mainly help yourself from the buffet, you can however have eggs and bacon cooked for no extra charge.
Only minor criticism is that there is no kettle in the room to make hot drinks with.
Overall we were really happy with the hotel and it was reasonably priced too.

Room Tip: Try to get a room not overlooking the atrium
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review, 6 August 2014
“Dear Peter,

Thank you very much for your fantastic review about the INTUR Palacio San Martin !! We are glad to hear your positive comments about our staff service, location and room. Your feedback motivates us to continue striving in all that we do!
If you plan to come to Madrid in the future, we will very glad to welcome you again.
Kind regards”
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey City, New Jersey
Level Contributor
143 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

I didn't stay here so this review is just based on my impression when I checked it out. After walking around the city center for hours I found myself standing in front of this hotel and was struck by how pretty it was. What I also noticed was that although I was very nearby the busy central shopping area it was very very quiet in this plaza San Martin. Intrigued I decided to do a little site visit and walked in to the hotel and checked out the lobby area. The lobby is a soaring atrium of at least 5 levels. The area is comfortably appointed with leather chairs and couches. The guests were all clearly enjoying themselves. The location is ideal. Accordingly this will most certainly be a place I may stay at on my next visit to Madrid.

  • Stayed June 2014, travelled solo
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank SaprissAmericano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review, 6 August 2014
"Dear Saprissamericano
Thanks for your comments on tripadvisor, it's great to hear that despite not being in INTUR Palacio San Martin, you would like to stay with us on your next visit to Madrid. Please do not hesitate to contact us and we will book your room with pleasure.

Hope to see you soon in our hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Intur Palacio San Martin

Property: Intur Palacio San Martin
Address: Plaza San Martin, 5, 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#50 Romantic Hotel in Madrid
#56 Luxury Hotel in Madrid
#81 Family Hotel in Madrid
#115 Business Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:4 star — Intur Palacio San Martin 4*
Number of rooms: 94
Reservation Options:
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Also Known As:
Intur Palacio San Martin Hotel Madrid
Intur Palacio San Martin Madrid

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