We booked this hotel based on the positive reviews by the majority of people on this website however apart from the central location our experience was not a good one - so please beware.
When we arrived the receptionist provided no welcome or normal courtesies. I asked if our requirements that we had requested prior to booking had been possible to provide, he said yes and just pointed to the lift. When we got into the room they hadn’t, it wasn’t the fact that they hadn’t - it was more annoying that we had been incorrectly informed.
Although clean, the room was certainly not 4 star standard by a long way in my experience. Small, looking out onto a shaft with pipes and the bed was extremely hard and uncomfortable. The cleaning staff then entered our room without evening knocking first (the button on the door to say ‘do not disturb’ doesn’t appear to function) so use the sign if you don’t want caught in an embarrassing situation.
For one morning we wanted a wake up call, when the receptionist decided to get up he just pointed to the concierge and informed us that it was his job. The concierge was talking to someone already so we waited, even in another language it was obvious that he was talking & laughing with a friend and just ignored us. After several minutes we gave up and left.
On check out again a different receptionist wasn’t exactly helpful, just shoving the printed bill in front of me and the card/pin machine. She never asked how our stay was but by that point we just wanted to leave anyway so it was probably a good thing.
I realise we could have complained at several stages, but given it was supposed to be a romantic break it would just have spoiled it even more & personally I never fancy my chances complaining when I don’t have a good comprehension of the language.
I’ve spent the last 20 years of my life in all sorts of hotels all around the world, mostly without any issues & this is the first time I’ve ever felt the need to write a review like this. We left extremely disappointed given the high hopes we had based on the reviews – possibly we were just unlucky but I honestly doubt it given that it appears that multiple staff have a similar attitude. I realise our experience doesn’t correlate to the majority but please take this into consideration and explore other options.
- Official Description (provided by the hotel):
- Being positioned in the centre of Madrid makes visiting the city even more appealing. Everything is just minutes' walk from Hotel Liabeny; Puerta del Sol, Madrid's Gran Vía, museums, monuments, historical sites, etc. ... more less
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- Also Known As:
- Hotel Liabeny Sercotel
- Liabeny Sercotel Hotel