Pros: Great public areas; wonderful staff; adjacent restaurant; great location (a few short blocks between Puerta Del Sol and Gran Via)/across from Plaza Carmen, and away from main street noise, with many restaurants and shops in the area; large room (by European standards); nightly turn-down service.
Cons: Odor of either air freshener or detergent (can't pinpoint the exact smell), permeated the room, linens/towels. Because I am chemically sensitive, it was a little problematic, so had to keep the window open. I couldn't figure out if the grout around the shower was dirty, or if it was mold (I didn't want to look too closely), but the grout needed to be cleaned/replaced. Also, the water temp in the shower wasn't consistent. So when I adjusted the temp to my liking, a blast of hot water would spout out for a second, and then the temp would drop back to normal. I had to be cautious about getting burned.
Would probably stay here again.More
- Free Wifi